"I have had difficulties in placing on line orders recently. Placing items in the shopping cart is sometimes a challenge when ordering from some of the sales emails. When I place one item in the cart and want to select additional items I often can't go directly back to the page I'm ordering from. And sometimes when I get back to the site, the first item is no longer in the cart. Then when I go to finalize my order, it won't let proceed without entering a mobile phone number. You already have a phone number (land line) for me and I do not give out my cell phone number. I have ordered for years from Acme without having to provide a second phone number. IT should make sure that final step to place an order goes on easily. The last time I called customer service for help on this problem, I got no help. Basically I was told to try changing browsers or redoing the order - basically that is a waste of my time. On a previous order I was so frustrated with this, I bought the item on Amazon - nice and easy."
"As always the communication on my order is timely and accurate. 99.5% of the items are usually in stock. Also if an item is OOS the item ships in the time or sooner than promised"
"Ordered s generator. Great price. Received in 3 days."
"Prices are good, product selection is good and quick delivery is good. I just made my second order and will be ordering more from Acme in the future."
"I've ordered a few times from acme and everytime it's been a breeze I always get what I want at an excellent price and they get it shipped to you very quickly I havent had any major problems with my orders but the minor ones I have had have been handled with excellent and speedy service they are a top notch company and I recommend that everyone give them business "
"I've placed several orders. Never a problem. always on top of things"
"Had what I needed and good prices. Arrived faster than I expected. Will definitely purchase from them again"
"Ordered online and recieved right away."
"Ordering was easy and the products shipped quickly. Always a great experience at Acme Tools."
"Acme Tools got my order right out to me, no delays! And great prices too!"
"I ordered a Milwaukee bar chain. The price was very reasonable, and the standard shipment arrived within a few days."
"I have recently ordered a large number of dewalt products, and in all cases I received the proper invoices, delivery notices, and delivery accuracy. In a few cases, the actually delivery of the goods was late or damaged, and acme tools was very responsive and replaced the goods that had an issue (hand saw, work table, etc). It was a painless process, and much appreciated."
"I’d been looking for these drill bits for months and Acme Tools had them in stock. I was willing to pay more to finally get them. Fast secure shipping!"
"Questions answered, humor included as optional, solutions provided."
"Had a little problem and they jumped all over it 2 days later FIXED
Hows that for customer service!
and
GOOD MERCH and GOOD PRICES"
"Always great transactions and fast shipping. Thanks Acme Tools."
A rep from Acme Tools, KLAcmetools, has responded:
“Hello,
Thank you, not only for placing an order but, for taking the time to write this wonderful review of our company. Acme Tools does its very best to provide quality products at a great price. We take great care to keep you informed every step of the way.
If, for any reason the process does not perform perfectly, every effort is made to rectify the issue. We appreciate your kind words and we look forward to working with you again in the future.
Thank you,
Acme Tools”