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Merchant replies in the past 60 days

The merchant community is always active at ResellerRatings. Check out how many merchants are logging in everyday and replying to customer issues.

Past Week Review History

So what's the community been up to? Rating their purchases and shopping experiences of course. Here's the summation for the last 7 days.

1/5
2019-11-19
Avoid! Save your money and sanity.
“Received the expensive but faulty earpods.. from somewhere in Hong Kong apparently, after paying for quick delivery.. they arrived 2 weeks later.
Tried contacting them several times but no reply.
They seem to operate on the basis that ignoring unhappy customers will make them go away eventually.
Avoid and go elsewhere, even if you must pay a bit more at least you get what you pay for.”
“Received the expensive but faulty earpods.. from somewhere in Hong Kong apparently, after paying for quick delivery.. they arrived 2 weeks later.
Tried contacting them several times but no reply.
They seem to operate on the basis that ignoring unhapp...”
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2019-11-20
5/5
2019-11-20
Arrived on time
“Bathing suit arrived on time, and fit decently for the size I selected (1X). Very quality material.”
“Bathing suit arrived on time, and fit decently for the size I selected (1X). Very quality material.”
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2019-11-20
1/5
2019-11-20
First and last time ordering anything from Eddie Bauer!
“First of, I would like to point out that this was my first and LAST order with Eddie Bauer. I place an order via your website on 11/12/2019 (Order number: 28677477). I paid an additional fee, $10.00, for 2 day shipping. After the two days were up and I followed up on my order, it indicated it was still "under process". I called and spoke with a representative who indicated that due to "high demand and weather" the items were delayed. I asked to cancel order in which she indicated she was unable...”
“First of, I would like to point out that this was my first and LAST order with Eddie Bauer. I place an order via your website on 11/12/2019 (Order number: 28677477). I paid an additional fee, $10.00, for 2 day shipping. After the two days were up and...”
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2019-11-20
5/5
2019-11-20
Framed Art
“We received our framed artwork on time and intact. It looks beautiful on our wall in the kitchen nook. The only issue we had was that the hanging hardware attached to frame was not screwed on even so we needed to unscrew and rescrew so the picture would hang even. Still giving 5 stars because we love the framed art work!”
“We received our framed artwork on time and intact. It looks beautiful on our wall in the kitchen nook. The only issue we had was that the hanging hardware attached to frame was not screwed on even so we needed to unscrew and rescrew so the picture wo...”
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5/5
2019-11-20
Great Prices & Excellent Customer Service
“Prices and quality are good; but their customer service is amazing. When I had to call to adjust my order, he was very professional, patient and courteous. Travis went above and beyond for us and I will use Pens.com again for all of our promotional needs! ”
“Prices and quality are good; but their customer service is amazing. When I had to call to adjust my order, he was very professional, patient and courteous. Travis went above and beyond for us and I will use Pens.com again for all of our promotional n...”
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Auto Touch-Up
“Very easy site, great choices, all paints available. Very quick delivery !!”
“Very easy site, great choices, all paints available. Very quick delivery !!”
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2019-11-20
1/5
2019-11-20
DO NOT TRUST !!, 6 MONTH BACK ORDER)!!
“I called every other day for all most 2 weeks to find out why I never received an email confirmation number " A 1,594 dollar RECIPE " to give to my customer, only to find out that I wouldn't be able to get the rims till 3/20/2020 !!!! (THATS A 5 MONTHS LEED TIME )!!! and when I asked for the deposit back they said it would take another 10 business so I asked what about a different set of rims ,with no choice, the price kept climbing up with no type of inconvenience discount so I had nothing to...”
“I called every other day for all most 2 weeks to find out why I never received an email confirmation number " A 1,594 dollar RECIPE " to give to my customer, only to find out that I wouldn't be able to get the rims till 3/20/2020 !!!! (THATS A 5 MON...”
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2019-11-20
5/5
2019-11-20
Exceptional
“My wife and I are flying from Dallas to Phoenix fro a Christmas Party and you know the issues this time of year we typically use an agent but wanted to try Justfly seen add's on TV. The experience was great and the personal services was more than we ever received from an agent.”
“My wife and I are flying from Dallas to Phoenix fro a Christmas Party and you know the issues this time of year we typically use an agent but wanted to try Justfly seen add's on TV. The experience was great and the personal services was more than we...”
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Top Reviewers
Our top reviewers in the past 60 days
Member # of reviews
Jasonwinston471 8
Smith519 5
Trey1000 5
Jose417 5
Faith380 4
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