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Product & services pricing
4.12/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.25/5
Customer service:
4.06/5
Return/Replacement policy:
4.14/5
Featured Review


Verified
5/5

2024-05-08

Awesome job!

"Everything came through as promised. Look forward to doing more Business."

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Rep reply posted 2024-05-08
A rep from MacSales.com, OWC_Michael , has responded:

“We're thrilled to hear that you had a fantastic experience with us! Thank you for your kind words and for choosing OWC for your technical needs. We can't wait to do more business with you in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
3/5

2024-05-08

No instructions.....or manual.

"For whatever reason, this thing didn't come with any instructions or manual. No major problem, after I did some troubleshooting of the blank screen. It works fine now."

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Rep reply posted 2024-05-08
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that your product did not include an instruction manual. We will be sure to pass along this feedback to our team. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-05-08

FIRST TIMER

"VERY HELPFUL WOULD USE AGAIN !!!"


Rep reply posted 2024-05-08
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your 5-star review! We're thrilled to hear you had a great experience shopping with us. We look forward to serving you again in the future!”


Verified
5/5

2024-05-08

Buy with confidence

"Over the years I have made several purchases from OWC/Macsales and each time I’ve been very satisfied with what I have bought. In addition to that the service, when I’ve needed it, has been great. "

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Rep reply posted 2024-05-08
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We truly appreciate your continued support and are thrilled to hear that you have been satisfied with your purchases and our service. We look forward to serving you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-08

Old MBP memory.

"Ordered memory for my old laptop. Worked perfectly and delivered quickly. I’ll be back for more stuff!"

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Rep reply posted 2024-05-08
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for the fantastic review! We're thrilled to hear that the memory upgrade worked perfectly for your old laptop and that you were pleased with our quick delivery service. We can't wait to welcome you back for more awesome products in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-08

What a bargain

"Really got a nice computer for a great price. So fast ! "

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Rep reply posted 2024-05-08
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for your feedback! We're thrilled to hear that you're enjoying your new computer and that it's performing so well for you. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-07

fast and efficient

"found my item fast, check out a breeze"


Rep reply posted 2024-05-07
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you had a great experience shopping with us! Thank you for taking the time to leave such positive feedback. We appreciate your support and look forward to assisting you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
2/5

2024-05-07

All Wrong

"The item I ordered was listed as in stock with low quantity, so I ordered right away. I heard nothing for 10 days so I had to chase down information about my order. Had it shipped? What was going on? So far I have only heard that the item was actually not in stock and I haven’t heard a word back from my follow up questions. Lousy company from my experience so far. Wouldn’t do business with you again based on this total failure of a transaction. "

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Rep reply posted 2024-05-07
A rep from MacSales.com, OWC-Celeste, has responded:

“We're sorry to hear about the experience you've had with your order. We apologize for the delay in communication and for the inconvenience this has caused you. It's important to us that we address this issue promptly and provide you with the information you need. We do see here that you're currently in communication with a representative that is further assisting you with getting an update on your order. If there is anything else we can do to raise your rating to 5 stars, please let us know. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-07

The battery works!

"Renewed battery life to my 2020 MacBook Air. Easy installation when you follow the install video."

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Rep reply posted 2024-05-07
A rep from MacSales.com, OWC-Celeste, has responded:

“We are thrilled to hear that the battery worked perfectly for your MacBook Air and that the installation process was smooth with the help of our video guide. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-06

Great gear

"Great gear, good price, excellent service!"


Rep reply posted 2024-05-07
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for the awesome review! We are thrilled to hear that you had a great experience with our products and service. We appreciate your support and hope to serve you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
1/5

2024-05-06

Disappointing expierence

"You could NOT login to OWC / MacSales all weekend, so I could not check the status of my order. Today I was finally able to login and see the status of my order. I ordered items on April 26, and today is May 6 and they have not shipped yet."

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Rep reply posted 2024-05-06
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that our website was not available over the weekend. We will have our web team look into what might have caused that issue. As for your order, it does appear that one of the items you ordered is currently out of stock and we are waiting for more of those items to come in. For more information please reach out to our customer service team. https://eshop.macsales.com/Service/


Verified
5/5

2024-05-06

Exceeded expectations

"MBP was in excellent condition. Shipping was fast and secure. Charger and cable included. Very happy to do business here once again!"

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Rep reply posted 2024-05-06
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that your MacBook Pro exceeded your expectations and arrived in excellent condition. We strive to provide fast and secure shipping, and we are delighted that you were happy with your purchase. We look forward to doing business with you again soon! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-06

Updating maxxed-out computers.

"I have two Macs, a 2012 MacBook and a 2012 Mac Mini. Both are at the limits of Apple's support. This MacBook Air should carry me on for the next few years with current software and much improved security. So far, the MacBook Air has done everything I want it to do. I greatly appreciate MacSales' quality, sales and service. This is the go-to place for great deals on all Mac devices."

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Rep reply posted 2024-05-06
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that your MacBook Air is exceeding your expectations and that you had a positive experience with our products and services. We truly appreciate your support and look forward to serving you again in the future. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-06

SSD

"Quick, on time, priced right!"

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Rep reply posted 2024-05-06
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for the amazing review! We're thrilled to hear that your SSD purchase was quick, on time, and priced right. Enjoy your new upgrade! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-05-06

Promptly delivered, carefully packed and protected

"This is obviously a professional company that cares very much about delivering computer equipment intact and undamaged. Impressive packaging. I bought a used iMac listed in “very good“ condition., and it was delivered quickly, without any issues, and the computer appears to be nearly pristine. Very pleased with my experience. "

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Rep reply posted 2024-05-06
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for sharing your positive experience with us! We are thrilled to hear that you are pleased with the condition of your iMac and our packaging. We strive to provide top-notch service, and we're so grateful for your kind words. Enjoy your new iMac!”