"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"advisor answered all my questions about warranty terms and service agreement."
"Ordered some components for my retro Macs. Swift shipping and all items as requested. Quality of these components is superb as usual -some parts are not worth skimping on to repair/upgrade my old Macs. Trust OWC for this quality."
“Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience shopping with us and that you're happy with the quality of the components you received. It's always a pleasure to serve customers like you who appreciate the value of top-notch products for their retro Macs. We truly appreciate your trust and support. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"little things mean a lot - "
“We are thrilled to hear that you are loving your purchase from MacSales.com! Thank you for taking the time to share your experience with us. We truly appreciate your support!”
"The drive itself is great so far, but it took too long to figure out I needed a new cable. The USB-B cable it was shipped with would not allow the drive to mount when connected to my MacBookPro via an adapter (not usually an issue for my other external drives). An option to select which kind of cable to ship with the drive would have made this a 5-star purchase."
“Thank you for the feedback. We are sorry to hear that the cable you received was not what you needed for your purchase. All of our products do come with specific cables and we sell other cables that can be used for older or newer computers. We will pass along your feedback to our team so we can better your experience in the future. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"My go to place for all things Mac"
“Thank you so much for your amazing feedback! We're thrilled to be your go-to place for all things Mac, and we look forward to serving you again in the future.”
"no problems. straightforward. fast."
“Thank you for your fantastic 5-star review! We are thrilled to hear that your experience with us was straightforward and fast. We truly appreciate your feedback and look forward to serving you again in the future.”
"I was not able to track my order, the page never worked for me, I never received any update about the order status or tracking number."
“Thank you for taking the time to share your honest feedback with us. We're truly sorry for the inconvenience you experienced with tracking your order. Your feedback is invaluable, and we'll work to improve our tracking system to ensure a smoother experience for all our customers. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"The easiest way to get a second hand Mac, even though I live on the other side of the globe."
“We're thrilled to hear that you had a seamless ordering experience with us, even from across the globe! We appreciate your positive feedback and look forward to serving you again in the future. Thank you for choosing MacSales.com!”
"I ordered a Mac keyboard. The site is easy to navigate and I got a great price on it. It was delivered in a few days. Worked great."
“Thank you for the fantastic feedback! We're thrilled to hear that you had a great shopping experience with us and that your new Mac keyboard arrived quickly and in perfect working condition. We appreciate your business and look forward to serving you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I customized the Mac as I wanted, I bought it, paid all the fees and they sent me to Brazil. Wonderful experience!!!"
“Thank you so much for the amazing feedback! We're thrilled to hear that you had a wonderful experience customizing your Mac and that it was sent to Brazil seamlessly. We appreciate your business and hope you enjoy your new Mac! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Kind of a pain to wait weeks to get my order cancelled but glad its back in stock now. Because I used ApplePay, I had to reorder. Shipped and arrived a few days later, but I set it up and it comes up as USB4, not Thunderbolt 4. It turns out it’s “Thunderbolt compatible.” Like all USB devices are. I went to setup a return and I have to pay for shipping to return it and restocking fee. It’ll end up costing me over 30% of the value for the device. This ain’t Amazon, folks. Device works okay, so, think I’m just going to keep it or maybe try and sell it locally to recoup my money"
“Thank you for the feedback. We are sorry to hear that your first order was back ordered and had to be canceled due to the payment expiring. Regrettably, Apple Pay is a form of payment that we do not have the option to offer a link to resend the payment like other options. We will pass along your feedback regarding our refund policy and the experience that you had with our product.
”
"Much love and respect to you all!
As a photographer based in Northern Arizona, I needed to do some major backup. When I called in, you were amazing with your assistance. You didn't oversell anything; you just got me exactly what I needed.
Job well done!
Karl
KFM Designs"
“Thank you so much for your kind words, Karl! We're thrilled to hear that you had an awesome experience with our customer service team. We appreciate your support and are always here to help you with your backup needs. Keep creating amazing photography!”
"I needed a little assistance from tech support to format the drive and the help I received was excellent."
“We are thrilled to hear that you had an excellent experience with our tech support team! Thank you for choosing OWC! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I placed an order on 5/6/24. They're in Lombard, IL, I'm in central IN--so about a day away shipping. I called to follow-up 10 days later, and I was told that I hadn't paid for the order. I gave them the PayPal confirmation/transaction ID to show that I had. But, they never collected the payment on their end, so the PayPal transaction timed-out and they wanted payment again. So, other than not taking my payment and shipping my order (or letting me know there was an issue), I'm sure this is a fine company. "
“We appreciate your feedback and apologize for the inconvenience you encountered. It's disheartening to hear about your experience, and we're committed to resolving any issues promptly. Rest assured, we'll take the necessary steps to improve our processes moving forward. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Both tech support and customer service were very responsive & helpful."
“Thank you so much leafman for taking the time to leave your review. We are happy that Peter was able to assist and answer all your questions. Please feel free to contact us if you have any further questions, comments, or concerns going forward.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great day!”
A rep from MacSales.com, OWCAmanda, has responded:
“That's fantastic to hear! We're so glad that our sales support advisor was able to assist you with all your questions regarding warranty terms and service agreements. Thank you for sharing your positive experience with us!”