"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Delivered on time. Eliminates a couple of adapters and works great"
"…An astonishingly good online shopping experience with Other World Computing. Stuff I want, well explained, priced fairly and easily bought. BEAT THAT!!"
“Thank you so much for the amazing review! We are thrilled to hear about your positive experience with us. We appreciate your support and look forward to continuing to provide you with top-notch products and service in the future.”
"...but I've not really started to use the drive. Read Me instructions say to set up Macs using 10.11 or later.... I'm using an iMac on Sierra 10.12.6 and laptop on Catalina 10.16. I plugged in to the iMac and it tells me it can't run the set up on 10.12. Bummer."
“Thank you for the feedback. We are sorry to hear that the drive is not allowing you to update an OS that it should. Please contact our technical support team for assistance with this product. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Worked great recommend this memory upgrade"
“Thank you so much for the amazing 5/5 star review! We are thrilled to hear that the Mac memory upgrade worked great for you. Your recommendation means the world to us!”
"Was a great product. Pretty easy to install. Only like to have had was a link for install more readily found. I found it but it should right there. A QR code sticker would be good. "
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our product great and easy to install. Your feedback about making the installation process even smoother is greatly appreciated, and we'll definitely take it into consideration for future improvements. Thank you for choosing MacSales.com!”
"I never received my item. I have no idea what happened. If they canceled or what. The website doesn't give you much info "
“Thank you for taking the time to share your honest feedback with us. We apologize for the delay in shipping out your order. It seems you've contacted us, and we've successfully canceled the order for you. Please let us know if there's anything we can do to improve your rating. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I ordered several items over a week ago. I finally sent a note to customer service. Found out one item was not in stock and it will be four more days to ship. What annoys me is I communication about the delay."
“Thank you for the feedback. We apologize for the confusion, the express 1M2 has been back-ordered and is indicated on the site as a statement that reads "ships in 2 days". This is to let the customer know that this item does not ship right away from our warehouse. We do wait for all items to be available in an order before we ship that order out. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Tools worked. Memory easy to install. "
“We are thrilled to hear that our memory upgrade tools and installation process worked perfectly for you! Thank you for choosing OWC for your upgrade needs. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Replacing the battery was easy, but when I found irritating was the fact the included tools were not labeled or marked with their sizes. The tips are very small, so I would insert one screw driver in the tiny screw and feel if it was grabbing. However, even if it does grab the screw head when it feels like a perfect fit, I could strip the screw head. "
“Thank you for your feedback! We are so glad to hear that replacing the battery was easy for you. We will definitely take note of your suggestion to have the tools labeled or marked with their sizes for future convenience. Your input helps us improve our products and services to provide better experiences for our customers. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I always receive top notch service from MacSales."
“Thank you for the amazing feedback! We're thrilled to hear that you consistently receive top-notch service from us. We appreciate your continued support and look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"OWC can always be counted on to do what they say, when they say they will to it. I've bought from them before, and likely will again. "
“Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that we've been able to provide you with reliable service. We look forward to serving you again in the future!”
"I have been trying for months to solve the problem of connecting a 2002 23" apple Cinema display to my Mac mini. Bought two cables that did not work. A couple minutes with Robert J. the tec chat got me on the right track."
“We are thrilled to hear that Robert J. was able to help you get everything sorted out with your Apple Cinema display! Thank you for sharing your experience with us, and we look forward to assisting you with any future tech needs you may have.”
"I purchased a used MacBook Air and was looking forward to receiving it in a couple of days, as is typical for OWC (we're both in the Chicago area). After days of the order reading "processing", I called and spoke to a rep, who said he'd look in to it and get back to me. Two days later, with no response, I called back. The same rep (who, it must be said, was local, and friendly, and apologized), said that the laptop had been oversold.
So: more up-to-date info on available stock would have been helpful, as would a *quick*, PROactive "sorry, we oversold" . It would have saved me some valuable time."
“Thank you for sharing your experience with us, and we apologize for any inconvenience caused. We appreciate your feedback and will work to improve our stock availability updates and proactive communication regarding oversold products. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I ordered a Thunderbolt dock. It was priced well, had good features, and seemed to have good build quality. I decided not to keep it, however, and wanted to return it. We've all become spoiled by the Amazon return machine, but even adjusting my expectations, this was very difficult. Trying to return from my account bounced me to what seemed like a totally different site. I had to almost guess at where to go to start a return. When I got there, the website threw an Application Error (it wasn't a browser issue, it was coming from the back end). I tried multiple times over several days, always the same. So then I had to go through their manual support contact system to request an RMA. Finally received it. There was no way that I could tell to generate a shipping label, so I had to make my own label separately. Basically the whole process felt very old-fashioned."
“Thank you for the feedback. We apologize for the system as we are going through some changes that are causing our RMAs to have some errors. We are working to get that process fixed for our customers. Regrettably, our RMA policy does not provide shipping labels as the shipping is the responsibility of the customer. We apologize for that inconvenience. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
”
"Originally was told 8 business days from purchase date that’s now turning into almost a month. Really unacceptable to have to wait this long with incorrect expectations, and then not be compensated when it’s their fault. I should really just cancel my order because this is just taking too long. "
“Thank you for the feedback. We do apologize for the delay on that product as we are having issues with getting those from our manufacturer in the expected time frame. If you would like to cancel this order we completely understand, please reach out to a representative to do so. We will pass along this feedback. ”
A rep from MacSales.com, OWCAmanda, has responded:
“Thank you for the amazing review! We're thrilled to hear that our Mac add-on helped streamline your setup and arrived promptly. We appreciate your support and look forward to serving you again in the future!”