"Stay away from eBay, even one star is way too much for them, these guys are cooperate with their own fraud sellers to cheat the buyers, I contacted eBay today to help resolve a problem with their scam seller (Sold by datatech01) and he were laughing on my face.. go to Amazon they have much better customer relation and much better deals, I will never never buy from eBay again."

"I made 2 orders March 30 and was supposed to be delivered by April 6 needless to say it’s April 13 and no items. I emailed the seller Tashion172 and the seller stated it should arrive soon be patient and asked that I close the case because it will make they store look bad and has responded to nothing else. I escalate the problem to eBay for them to tell me I have to wait until April 21 before they will step in. I can’t call anyone and customer service doesn’t respond and now they just have my money **** and there is nothing I can do about it. This was my first and last time buying from eBay I should not have to wait this long for my package the seller was misleading with the dates it will arrive. I could have ordered from amazon and know I would have gotten my package by now. I only did eBay due to shipment time EBay **** and I’ll make sure ever I let everyone know DO NOT SHOP EBAY and I better have my money soon I no longer want the items if could give both the seller and eBay a 0 I would but unfortunately that’s not an option"

"Ordered phone chargers from ebay, when delivered they were the wrong chargers, I contacted ebay via email because that is the only way to contact them. They gave me an address to return to, I paid almost $20.00 to ship it back , a few days later it was returned address unknown , only problem is they wanted to put the refund on pay pal....I dont have pay pal, and didnt pay for them with pay pal...never the less this went on until they said it was to late to return. I deleted the ebay app. And told them I will never do business with them again."

"seller fees are ridiculous! I've been on eBay for over 20 years now, I use to sell alot up until around 10-12 years ago when you raised fees. I took a brake from selling for many years. I decided to give it another shot recently, and I am even more disgusted now than I was ten years ago! I just paid over $50 in selling/listing fees, now it says I have a balance of over $20 due again, I don't even have any bids on anything. Your fees exceed the total I would make if my items all sold! Very disappointed in you. You just lost me as a seller again. But this time I doubt I will ever try again! You should be ashamed of yourselves for growing into such a huge company that all you care about is getting rich.
How in the heck are you going to charge a final value fee on the cost of shipping? That doesn't even make any sense!!! I wish I could leave a zero or negative star review. "

"Complete disregard for the most basic right of customers. Bought a book that arrived destroyed. Contacted the seller in order to return it, he refused alleging that "He didn't accept returns". Opened a claim on eBay that ruled in his favor because "my payment was not covered by the customer protection". I did not ask EBAY for a refund, you CLOWNS. I just wanted to use the RIGHT OF WITHDRAWAL, right that is LEGALLY BINDING for every purchase. The incompetent customer service just ruled in his favor covering their rears, and closed the claim without consultation. BEWARE OF THESE SCAMMERS. "

"They don't care a out the customer when they screw up. Ive been an Ebay customer for years and have never had a reason to use their customer service. They billed my account incorrectly. After several hours of me calling them, escalating it to "supervisors", some of whom hung up on me, I finally got them to issue a credit. They never want to admit that they screwed up. They hear what they want and use poor excuses to justify that they don't care about providing service to the customer. I specifically asked Mark who is a "Manager" how I can file a formal complaint. He said that there isn't a way...then hung up. Another "supervisor" named Michelle also hung up on me after she refused my request to speak with her boss. This was all regarding an Ebay problem, not between buyer / seller.
UNACCEPTABLE"

"On Dec 8, 2019 at 3:21pm PST we received an order for a Atelier Paris Chair - Bolier & Company (283700969070). We entered the tracking for a blanket wrap, white glove delivery with FragilPac. However the driver called to say that he had come down with the flu and had pulled over and was resting but would be delayed. We told this to the buyer and he sent an inquiry to Ebay questioning if h would get the chair. So we re-booked with a freight carrier, placed the chair on a pallet and shipped it. We were unable to place the new fright carrier in the order. We called Ebay and alerted them to that fact and were told to try again later. We tried for 3 days to replace the shipper in the order. We called again and were able with the help of a better trained operator to get the replacement shipper into the order. We had also sent the buyer the pick up receipt for the chair so that it would be in the Ebay system as there is no way to make good order notes in that system. So at this point the buyer knows it is on its way and Ebay knows because of the 2 phone calls into them to change the shipper info.
However, on Jan 6, ebay refunded the customer.
I called in that day and spoke with Representative Jon. I asked specifically what I should do.I was told
1. "You are a valued Seller"
2. "Ebay will stand by you"
3. "Contact us when it is delivered and you will be paid immediately"
4. " We have a way to collect for you through Paypal"
I kept in contact with the Buyer whose responses to my delivery updates were "fine" and "It does not matter when it arrives as I got my money back" to which we responded that he would be recharged.
My next contact was with Bowther Jon at Ebay when the chair arrived and was refused by the buyer saying he had "cancelled" the order.
Noone at Ebay or the buyer ever used the word Cancel until this point.
I was told by Bowther Join that I had done the right thing and that he would get me paid as soon as I could send him the Proof of Delivery document. We sent that in but were not paid as promised.
Tracking: ID12186552 PRO 397798919
I called in again and was told that it needed to be reviewed because it was over 1000.00.
I called again and was told this time that the decision in my favor was reversed. I was put through to Leanna who heard the entire story looked up all the messages and documents and I was told: " this order was never cancelled" "we will be deciding in your favor" I was told that my "funds would be available in 4-5 days".
When the funds did not arrive I called again and spoke to Mei (may) who informed that the decision had been overturned at corporate. I asked to speak to her manager and she came back on the line to say her manager had reviewed the case and was manually entering the claim. And "you will receive your funds in 4-5 days"
At this point the shipper wanted another 450.00 to return the chair back to the East Coast. I had to make a decision and expressed my concerns to Ebay. I was told " 100% you will be honored for this sale".
I called back today and once again got LeAnna who informed me that once again the claim had been overturned by Corporate Ebay, and apologized that no one had contacted me to tell me.

Each and every step of the way, we have kept Ebay informed, reached out for guidance, and did exactly as instructed. Exactly as instructed.

It is a challenge to have any problem with Ebay as more often than not you are speaking to someone overseas and their language skills and training range from passable to excellent. Both times we have had issues, one technical and this experience were hindered by the representatives misreporting the correct steps for us to take.

But Ebay Corporate does not have these excuses. Ebay either stands behind what they tell their Sellers or they dont. They obviously did not in this case.

It is unethical to have no way to contact or appeal a decision that overturns a positive outcome for their Sellers. Adding insult to injury, they marked the Order a
defect !!!!!!"

"I received an email to buy $1000 worth of gift cards from someone pretending to be my boss. I went and purchased them and right away find out that it was a scam. I immediately contacted my bank to file a claim. My bank told me to contact eBay to cancel the purchase, but they refused to help in any way. I am extremely damaged in the amount of $1000 and eBay will not respond to any remedy methods. Please advise for any suggestions because I am not receiving any help with how to recover my losses. "

"ebay customer since 2005. Recently purchased a pair of shoes, ordered med and received large. The seller wanted me to pay return shipping for HIS mistake (megashoes). Ebay refused to stand behind their buyer protection when I called because I did not know how to use their system with new policies! I do NOT recommend using ebay anymore with the policy changes... buyer BEWARE!!!"

"Dont use ebay to sell expensive items. I learn my lesson. I was scammed. Ebay sided with the buyer. Dont trust their ebay account tech2upcrepair from La Mesa, Ca. I sold them a gaming laptop with a dvd writer and sleeve case. They said the laptop and the charger were missing but everything else was untouched. They scammed me. I try to call the cops but they said it was a civil matter and cant do anything about it. Now im out of money. I bought my laptop for $1040 bucks. When i try to open up an usps insurance claim i called both my local and the la mesa post office they said he has to bring the package to his local post office for inspection and refuse to do cause "We're a computer repair company and it's not possible for us to close the store to do this.". So he open up a case and ebay side with him and sent the item back. The laptop and charger is missing now. The other items are fine. I try to call the cops no help at all. I file a ic3 report on him and mail fraud but idk if that will help or not.

"

"i was a top rated seller and ebay kicked me off becase i got a record that skipped and was broken did not get my money back.it was a $200 record. plus they kicked me off."

"I ordered an item from a seller on eBay on 6-Jan. The shipping was advertised as expedited and the cost was $9.95.
I didn't receive the item until 15-Jan. Expedited shipping takes a maximum of 3 days. I left a negative review for the seller stating it was due to shipping time.

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through eBay’s system, could have explained it was the post office's fault, and then stated shipping he or she would refund my shipping. Instead, the seller called eBay, demanded they remove my feedback; they did without consulting me and have left no option to leave new feedback. Then, the seller contacted me again and stated they removed my feedback, complained my feedback was unfair and I knew it, and stated I was going to be paid back through "karma". I told the seller I would be disputing the shipping charge with my credit card company. It was advertised as expedited when it wasn't received within 3 days.

I called eBay to complain to their feedback department about the seller’s gratuitous messages and eBay’s removal of accurate feedback . I spoke to Victor. He stated their eBay employee removed it because the item had been delivered. I don't think they bothered to read the contents of my feedback before removing the review. The review was accurate and eBay should have never removed the feedback. Instead, they should have advised the seller to reply to the feedback (so new buyers could read it) and explain the reason for the delay and the refund of shipping. I asked Victor to reinstate the feedback option so I could leave new feedback considering the unprofessionalism of the seller. He stated once removed, the buyer can no longer leave new feedback. He stated eBay would address the seller's e-mails with the seller and that is all.

Buyers and sellers on eBay rely on accurate feedback when making purchases. It is part of the seller's advertising as well as eBay’s. Buyers and sellers expect reliability, integrity, and trustworthiness from eBay. If eBay is removing accurate feedback at a seller's request, obviously eBay cannot be trusted.
"

"eBay customer service and Vehicle "Protection" Plan (VPP) program does not help their customers. They promote "Top Rated Trusted Sellers" and allow them to show 5 stars (not sure how that happened). I was able to find out, unfortunately after the purchase of a vehicle through eBay, that the sellers dealership actually rated F with BBB and 2.8 stars on Google review. Now after choosing to buy a vehicle from this seller because of eBay's "trusted" recommendation I am stuck with a vehicle that needs a new motor (issue was not disclosed). This is from an eBay "trusted" seller/ dealership who deliberately disabled the check engine light and hid the engine issue. An approximate added cost of $5,000 and eBay VPP refuses to cover the situation because of an umbrella stipulation in the small print, which does not cover vehicles over 10 years old. BTW this is a 2003, so a 2010 would be covered under the same situation. This is the first and last time I purchase a vehicle from eBay. To all reading this, this isn't the first time this seller does this and eBay continues to allow them to be portrayed as a 5 star top rated seller.eBay does not protect your vehicle purchase, so read the fine print before you decide to purchase your next vehicle on eBay."

"EBay’s policies are in place to allow buyers to scam sellers. If you plan to sell her cross your t’s and for your i’s. Any deviation let’s you lose both your product and money. Policy loop holes seem to be designed to allow buyers to make bogus claims and keep both the product and the money with no validity or merit. "

"EBAY FRAUD AND PRICE FIXING. I believe there are a few sellers in China that control the worldwide markets and eBay. They have sales and marketing agreements to inflate and control prices and disclosure/representatiions for ALL PRODUCTS on eBay. These people control everything including Ebays profits, shipping costs, listing fees, protecting sellers (not buyers). Ebay is owned by a few key individuals. The vast majority of the stock is owned by specific people with overseas companies. This is the largest fraud operation I have ever seen. I occasionally run into a honest person that have represented their items for a fair price including shipping. It’s virtually impossible. They have millions of items for sale under different linked user names. There are a few people in China, Russia and a few other countries that own Ebay, PayPal, the money processing company in Europe (I do have specific details) and I look forward to receiving your reply. They also control Ebay’s MONEY BACK GUARANTEE! There is absolutely no money back guarantee to protect buyers. EBAY HAS NEVER GIVEN ANYONE ON PENNY BACK. Ebay actually makes money on their guarantee. The only way is to catch a seller because they have agreed to my terms and conditions I SENT THEM BEFORE I PLACED MY ORDER. Then, if they say yes, you still have to go through Ebay hoops and wait. Ebay states there is buyer fraud on Ebay. I would like just one documented example. Buyers go through hell to attempt to get their money back. I’m sure it’s possible to abuse the system. I want one case? I have now documented over 1000 sellers and items that are fraudulent. I have reported items and sellers. To date I have seen no evidence of the “fraud protection department” doing one thing to stop fraud. I could go one forever. Waiting for a honest reply. Ken"