"Absolutely horrible company. I created and set up an eBay account today for a new business I started (skincare) and uploaded my products from my WIX site. About an hour (or less) later, I get an email stating they've suspended my account FOREVER because I'm a threat to the community. What?! Is my sea salt scrub rubbing the community the wrong way?! Of course, all you get from customer service is copy/paste BS and they refuse to tell you anything. I offered to send over my business documentation, etc...but nope. And the copy/paste responses are terribly RUDE. You'd think they would write a kinder script that says "FU". I hope they don't start surveilling my house and sending me bloody pig masks like they are currently being sued for. I hope they lose everything. "
"You can blame ebay for your parcel being late as they hold your payment from the seller for up to 8 days! For no other reason than to collect the interest on sellers sales. Was a good company, now greedy, corrupt and deceiving STAY CLEAR If you want an item quickly!!"
"High seller fees. It is not clear what they receive money for, if there don't have elementary protection for sellers. A huge number of unscrupulous buyers "
"We made a purchase on Ebay and the seller was a hoax. Ebay told us we were on out own, call our bank. Will never use Ebay again. "
"eBay is a horrible selling platform. They have terrible customer service, that know nothing most of the time, all they do is read off a computer screen to answer peoples questions. It’s hilarious they send you copies of the conversations when speaking with customer service, why I don’t know, maybe to stick under your pillow at night, because having copies of those conversations when customer service tells you the absolute wrong thing, on numerous accusations that ends up costing you money, there is zero accountability, all you will get is “ I’m sorry you were misinformed”. they offer zero seller protection, their fees are outrageous. They no longer deal with PayPal, so you have to give them you’re bank account info, so they can just reach in and take what they feel is owed. Think they won’t rip you off, think again. "
"I ordered a cigarette holder on 6/3/21, on Ebay.com, and the order supposedly shipped on 6/7/21, though there has been no movement on the order since 6/7/21. According to USPS.com, USPS never actually received the order. I was contacted by the store seller, on 6/14/21, after repeatedly reaching out to them in order to be refunded for my order of a cigarette holder which never arrived. They claimed that they did not receive my first message, even though it looks as if the message went through just fine on my end, and I have a copy of the message in my messages within Ebay. They also claimed they would issue me a refund, though after checking my account, I don’t see that a refund has been processed. I feel as if I am now being given the run around by this seller and I would appreciate it if the Better Business Bureau would intervene and help me to receive a refund for this order, as I honestly do not believe that this seller intends to refund my money without intervention. I submitted a complaint to the Better Business Bureau, so we’ll see what happens there. Also, the seller also claimed that USPS lost my order, so, the order is definitely not going to arrive.
Yet after the seller stated, in a message sent to me via Ebay, that USPS had supposedly lost my order, they still refuse to refund my money. Initially they were going to issue a refund to me for the order USPS supposedly “lost,” though after they saw that I left a negative review for them on their seller profile on Ebay, since their communication was so very poor and since they were just very rude in their messages to me, they informed me that they were no longer going to issue a refund to me for the lost order. This is most unprofessional, to initially state that you are going to issue a refund to a customer, and then to deny a customer a refund because they left you a bad review. They also claimed they were denying me a refund because my communication was not good. Which is ridiculous, all of my messages were very clear. They are denying me a refund because I left them a bad review, plain and simple. You don’t get to violate the terms of a sales agreement simply because a customer leaves you a negative review. If every buyer did this then Ebay would have a very bad reputation and customers would quit using their services and Ebay would go out of business.
To make matters worse, when I try to get assistance through Ebay, I am also unable to get assistance as I keep getting a message that a tracking number has been provided, and therefore since the seller has provided a tracking number, Ebay will not intervene. Ebay really needs to make it easier to handle disputes. Simply because a tracking number has been provided, this does not mean that the order has not been lost and that a buyer will not be in need of further intervention from Ebay. Of course, I found no number for Ebay, so, I cannot even contact Ebay via a customer service number. Ebay also does not provide an email address, so, I cannot email them either. I have no other recourse but to open a Better Business Bureau Complaint if I ever want to receive a refund. Ebay really needs to revise their intervention process. As it stands, a seller can simply stall and manipulate the system and there is no real recourse that a customer has. All a seller has to do is to simply provide a tracking number and there is nothing a customer can do in order to receive a refund in the event their order is lost and the seller refuses to do the right thing and to issue a refund. Ebay makes it too easy for sellers to work the system.
This is not really about the money, $6.84 is not a large sum of money. Though this is about the principle of the matter. This is about Ebay making it easy for sellers to work the system and how incredibly difficult it is to make a dispute through Ebay. This is about the many sellers on Ebay who take advantage of people. It’s wrong, just plain and simple.
"
"eBay is completely filled with scamlords anymore. The buyers and the sellers, because eBay is happy to have them scam you and take the commission. It seems like the bad experiences are just piling up and that is too bad because I did like eBay. It used to be good but it’s time to move on."
"DANGER! ALL Ebay Giftcards! are a SCAM! If giftcard is lost or stolen they will not help you. They will demand everything from you birth certificate, to your passport, to your vaccine records, and in the end will still not help you recover your funds. To clarify, I had many egift cards with random funds on them. One day they where all removed, I was suspended for having too many ecards? And they said I needed all these documents PLUS physical receipts. Email confirmation was not enough, when asked to clarify, the "Assistant" just kept sending same prompt, telling me to look at it. I did and asked follow up questions which lead to copy and paste of original message from "Assistant'. Read terms and conditions, they can suspend ANYONE at their convenience and keep their giftcard/egiftcard money, when you agree to their terms you are agreeing on this, PLEASE READ and learn moving forward, this company is NOT to be trusted!
Tip for consumers:
DO NOT BUY SELL OR GIFT ANY GIFTCARDS OR ECARDS, STAY AWAY FROM THE EBAY GIFTCARD PLATFORM. FURTHERMORE IT REQUIRES YOU TO MAKE ADDITIONAL ACCOUNTS, PUT IN ADDITIONAL PERSONAL INFORMATION , ALL TO LOCK YOUR CARDS IN PLACE AND LOCK YOU INTO THEIR NONSENSE. LOOK AROUND THIS HAS BEEN HAPPENING FOR YEARS AND EVERY ONE IS HELPLESS. PLEASE STOP FEEDING THE BEAST!"
"WORST SITE EVER WITH NO ONE TO RESOLVE ISSUES, ITS A MACHINE AND IF IT DONT UNDERSTAND YOUR PROBLEM YOU GET BANNED... AMAZON IS SO MUCH BETTER AND YOU CAN TALK TO SOMEONE!!!"
"Now a days more than ever our every day person needs a break from big corporations robbing us, but instead eBay has taken this time to try and indulge in more thievery. They up there prices, tell you that charges will be taken out after an item sells, blocks your items from being sold, and then charges you money for listing items they won’t let you sell. **** this corrupt as business can’t wait to see Amazon stick the final nail in this **** companies coffin. It seems everyone distrusts them now a days so I should have done my research. Anyway see you in hell eBay."
"(1) I have used eBay for a long time. It used to be really simple to use. It was a great way to get rid of unneeded stuff around the house. But not only did it get more complex - and correspondingly harder to use - over time, it also just plain doesn't work as well. I use Mozilla Firefox, and I dare anyone to print an eBay return label from it - if you succeed, you're more technically savvy that I am, and I'm an engineer. I finally gave up and printed it from Chrome. It's not like there are dozens of browsers out there; asking eBay to support Firefox is hardly unreasonable.
(2) Their fees are unreasonably high. I sold a video card for $250. My buyer in Georgia paid $268 due to sales tax. I netted $217. My buyer paid 23% more than I got!
(3) When you can't sell "And To Think That I Saw It On Mulberry Street" by Dr. Seuss on eBay (see screenshot) because it's too offensive, it's time to find a new place to sell."
"I have been with eBay since 2005 and it’s now that I’m not happy with the changes in terms of how a seller gets paid, the wait time is a bit much so no more paid at end of sale and you receive your money in your PayPal account. Not sure why they decided to do these changes but I won’t be selling anything anymore on eBay will try other businesses
Also they are charging more than before and if you have any problem you're on your own!!!! There's no one to help you out. This online store should be close!!!! Ebay became completely SCAM!!!!! PLEASE PEOPLE STAY AWAY FROM EBAY!!!!!"
"My account was suspended so I tried to figure out why. I don't use it much.. mostly just to buy stuff so I can't imagine what I did wrong. The email said it could be several reasons why so I followed the links that was provided and it just kept taking me in cirlces. I tried to contact someone but I did not have any luck because they want you to find out for yourself why they made the choice to suspend your account. So strange!! I guess they don't want me as a customer so I will happlily shop somewhere else!!"
"I recently made an account, and went and bid on some PS5's. Made several bids figuring one of them might win, if I win more I'll just re-sell them. I then get an email this morning (4/4/2021) saying my account was permanently banned for "suspicious activity". I then logged on and contacted customer service. After the robo-CSR I finally get a human being I think, named Angelica. I explain my situation and she goes and sees what's going on. Comes back a few minutes later sending a wall of text (same as in the email) through several instant messages. I then ask what was the "suspicious activities" in case my account was hacked so I can take steps to secure myself. According to policy she can't discuss the reason, how convenient. I then accused ebay is showing favoritism and admittedly was rude about it, Angelica consequently blocked me (I was rude I deserved the block). The only reason I can fathom why EBAY would snipe my bids by banning me was someone working there used their position to remove a potential bidding rival on PS5's which are a valued commodity right now. After seeing all the bad reviews on several other review sites, (even the Better Business Bureau has them at a 1.07 out of 5 based on customer reviews!) I am convinced of EBAY's bad reputation. DO NOT BUY FROM EBAY. Amazon is 100% better. Amazon doesn't support sellers who are scamming and/or thieving and they get to your issue if there is a problem right away."
"More changes recently to screw over the customer even more as if they weren't doing that enough already!!! Greedy rich c****, closing my account after over 10 years of use, unforgivable conduct. Please stop using these money grabbing ****."