ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.36/5
Chance of future purchase:
0.72/5
Shipping & packaging:
0.36/5
Customer service:
0.18/5
Return/Replacement policy:
0.00/5

1/5

2019-12-22

Liars and thieves

"They say "eBay Money Back Guarantee Get the item you ordered or get your money back."
What they mean is you're screwed. Blatant fraud. No money back.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-12-14

ebay allowed buyer to keep item and refunded and charged a fee

"I sold a item on ebay at end of Oct. The buyer picked it up, it was a large item, loaded with forklift, signed receipt. Days later the buyer messages the item works but not to his specifications. He takes the item apart, send pictures in ebay, then wants to return the item. Ebay sends me a email to provide shipping label. Item weighs 2000+lbs, he took states away. A week later ebay does not look at facts, closes case, and refunds buyer, is able to keep item and ebay charges a fee of $123 for sale on top of all. This is very unacceptable out over $7k. Contact many attorneys for civil action class action. Please offer your advice, if you have the same please tell us your story ebayreturnitemfraud.blogspot



Thank
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-12-12

Very bad been a heater for 14 years and kicked me off.for a return when you buy something there is no money back gurantee.

"EBay is not a good site if you are just starting out either. in very begining when you sell something can't take up to a month for you to get your money.they hold it until seller gets item and takes another week for them to take hold off your account.when they take the fee out they can mess your bank account up.plus free are 30% of what you make there is PayPal fees shipping fees final listing fees and listing fees.and when someone wants to return something you have to pay a $8 return fee.plus your only allowed to sell 10 item a month.took me 14 years just for the selling limits would get better but they dont.eBay don't care about there customers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

1/5

2019-11-27

Uk-depot

"Bought heating pump from them received it broken,posted negative review of them but it does not appear on the ratings ,why ?
And I'm now blocked from my eBay app !!!!!!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-10-23

Never Again!

"I ordered a necklace, received it broken, I informed eBay, received information to return it. It cost me $14.65 to return it, necklace was 20.00 something. Over a month received necklace back as not picked up. By that time my account had been closed. So I spent around 30.00 for nothing. It was my first and last time dealing with eBay."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

1/5

2019-10-23

Disabled, 63 year old, Top Rated eBay Seller being "Harassed" eBay employee:

"Disabled, 63 year old, Top Rated eBay Seller being "Harassed" eBay employee:

STOP the "rogue eBay employee" that is abusing his/her power by issuing "contradicting" & "bogus" policy violations that cripple my selling effort



Account eBay ID is: exotic-classic-car-racecar-dreamcar-sale-luxury-gifts-for-men I am Greg Severin, a Disabled, 63 year old, Top Rated eBay Seller (for 8 years running) is being "Harassed" via my account being singled out by a rogue eBay employee that is issuing contradicting and bogus policy violation notices to me and then punishing me with crippling and unfounded Account Restrictions..All done by an unidentified eBay employee (with a grudge against me)...
Last episode of this behavior was Oct 1 and Oct 21, 2019 documented eBay violation messages. I then, contacted an eBay employee who identified herself as "Ashley" (a good eBay employee) who was trying to help me with this harassment problem of unfounded and unfair account violation notices. "Ashley" requested a review on my behalf (see eBay internal message documentation threads eBay SR #1-232175791160 and eBay SR# 1-232181694086 message threads). "Ashley" was unable to help me or identify this "rogue eBay employee" that is abusing his/her power by issuing "contradicting" & "bogus" policy violations that cripple my selling effort. JUST ONE EXAMPLE: the bogus and harassing violation notice statied: "formula 1" cars cannot be listed in "contemporary die cast car" category...Find Attached to this complaint: A screen shot of eBay “search” for: "formula" cars in the "contemporary die cast car category" which documents a total of: 3,592 "formula" listings (listed for sale in eBay's "contemporary die cast car" category)...SHAME ON EBAY FOR NOT PROTECTING A 63 years old, disabled, TOP RATED SELLER FROM THIS ROGUE EBAY EMPLOYEE WITH A GRUDGE AGAINST ME!!!

I request eBay to: Find, Stop and Discipline the unidentified, rogue, employee behind this abuse of power by the "harassment I have experienced" by being singled-out has been issuing "bogus and contradicting" violations and account restrictions and protect me as an eight year top rated eBay seller. Also, a written eBay apology and an assurance from eBay that this harassment will NOT happen again...would also be appropriate...

As a disabled, 63 year old...Selling off (liquidating) this model car collection is my only source of income...Please HELP me stop this harassment and find the unidentified eBay employee responsible.
"

Detailed Review Benchmark + -
Overall customer service

1/5

2019-10-06

worst

"ebay worst site to sell they dont care about sellers i sell on ebay my sneakers customer used my shoes for week and and after week make complain on ebay resolution center was shoes whit defect and resolution center dont did anything fix that problem they just refund customer money and i receive my shoes back from buyer i have to trow away shoes in trash can they was ruin have rips everywhere and cuts on the side and i called resolution center i told that i send pictures i send to them when i receive shoes back is that simple i told them just check pictures on ebay when i sold shoes how they look and how looks my shoes looks my shoes after i receive my shoes from buyer and you see buyer my shoes ruinde by buyer my shoes was looking like this guy run whit my shoes 500 miles dont stop. whet i told and send that to resolution center guy he just told me we maide or desion and thats all or you have to contact your local police and make complain in local PD so ebay **** you not protected from fraud "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-09-26

Forcing sellers' items to auto-relist, resulting in high fees

"I've been an Ebay customer for 15 years and a seller for about ten years. In March of this year Ebay changed it's polices, forcing the selling of items using the Buy-It-Now option to aromatically relist after 30 days. This led to high relisting fees – 35 cents per item (most of my items, trading cards, sell for $1.50) – which I told them I cannot afford as a small seller. I've tried to daily monitor my account and cancel listings before they auto relist, but some days I'm busy and items then relist. When this happened last month I canceled the listings the next day and asked for a refund of the listing fees. They told me they would do so, but went ahead and charged me overs $120, mostly in listing fees.

Today I contacted them and they just argued and claimed that there are no notes in the system showing I had called, but that they would not have credited me in any case. I said I will stop selling and buying. They don't care. I looked at their community boards and there are many notices from other sellers complaining about his same issue.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

1/5

2019-09-26

Sellers of eBay beware

"If you sell items for eBay beware. If you don’t sell that month still beware. eBay tanked a large amount from my account. I called and they offered a refund. Almost a month later. Originally telling me
Up to two weeks. My accounts overdrawn. My bills unpaid because eBay has not assisted in speeding up their MISTAKE. Three weeks not without my money. It’s absolutely ridiculous and if this is how EBay runs their business shame on them for screwing over a seller. I will be deleting my account as soon as it allows me because it denied me to do so. Instead of a quick solution eBay pushed me off onto PayPal so they didn’t have to deal with the issue anymore. Screw eBay
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-09-20

Ebay will steal your money with a smile

"I'd had some good experience with Ebay several years ago... but recently I used them to buy a refurbished I-phone (Diamond Wireless-3rd party vendor) after updating my new address info online and by phone support. I ordered phone online and even after confirming my new address w Ebay phone support, it was sent to the old address 100's of miles away. I immediately notified all (Ebay and their 3rd party vendor-Diamond Wireless) that the ship to address was incorrect as soon as soon as I was e-notified it had been mailed (wasn't scheduled to be delivered for 4 days via FedEx). I had asked Ebay and Diamond Wireless to have it returned or re-routed to the correct address and Ebay said "no worries"... file a claim when you get notif it arrived at wrong address. The clueless person at Diamond Wireless said, "Oh just mail it back and we'll refund". Ebay supervisor claimed it was covered by some kind of "built-in" delivery insurance (pure lie). Diamond Wireless is even worse than Ebay... caveat emptor. I did notify Ebay and Diamond Wireless again when FedEx sent me notif of delivery to wrong address and Ebay immediately denied claim. Poor customer support and supervisors who simply lie to cover their rear ends. Ebay and Diamond Wireless are very simply crooks in my opinion. I ended up taking a day off work to drive 400 miles round trip and spending $50 on gas to retrieve the package from the new homeowner and mailed back to Diamond Wireless w return notif. at my expense. DW still tried to hang onto my $$. CAVEAT EMPTOR. If you buy a refurb phone on Ebay beware. I ended up using Back Market, not Ebay, and I got an excellent product with excellent support. I would give Back Market 5 stars. Ebay gets no more business from me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-09-13

Ebay Does not protect the Seller no matter what they state sadly. We lose more.

"ebay customer service who say they have seller protection is a complete lie.

I sold a beautiful silk scarf, the buyer who had 0 % on feedback as a new buyer, scammed me. She purchased my item, a few days later filed a return. She first wanted a return due to me not wanting to provide a reciept because it had store credit on it with my cc info. Knowing she couldnt get a refund this way, the buyer stated damage. Ebay made me return accept. I recieved the item a few days later, it was really damaged nothing like i sent it. I have photos dated to prove it was sent in good condition at the post office. Ebay manager Sheila, said they are not a " marketplace" and kept putting me on hold while speaking because she couldnt answer my questions nor state what i said back. She just had many pauses and started speaking about other topics.
ONly thing i was told was that i can wait 48 hours but most likely it will hurt my seller account for trying to make justice since this was a big scam hurting me, and that i should just return the money. I asked what are my chances and was told slim of winning the appeal. They abolished my hopes and made me take a hit as a new seller. I am so hurt by ebay. This is the end of good reviews and recommendations to them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

4/5

2019-09-07

Is okay

"I liked target to be hone"


1/5

2019-08-31

Due to scammers, I have lost my product worth $300 and the $174 that I was owed for it. I will never use again.

"I wish I could give one star. I sold an item for $200 online. The buyer apparently claimed that the purchase was "unauthorized" immediately following the purchase, but continued to message me on eBay confirming that they wanted the item shipped. It ended up being a hacker that got into the buyer's account. I shipped the item after consulting with eBay as to what I should do, given that the activity was suspicious; they told me to go ahead and send it. Because of the dispute, PayPal charged me for the full amount of the item, AND the scammer received the headphones. I am out almost $400 now and have about a dozen calls in to both PayPal and eBay. I have had to contact USPS, Postal Inspection, FBI, as well as local law enforcement to let them know about the theft. Almost every time I sell an item, there is some sort of issue. I get the same response that I am not protected, despite all of the evidence that I have through eBay's messages. Terrible company. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-08-10

eBay is not honest online business web site

"eBay is not honest online business web site.
eBay is organization of liars, cheaters and robbers, who by cheating rob money of clients, and then eBay instead of punishing them, he helps and supports them. Even is a lie and a deception eBay service "Money guaranty".

At July 31, 2019 from of regular lier, cheater and robber ebay's seller "home_garden360" I bought item: "12/15.4/17" HD Digital Photo Frame Album Picture MP4 Movie Player Remote Control".
This lier, cheater and robber ebay's seller "home_garden360" in ad wrote these, which full lie and a deception:

17 Inch

Brand NEW
Material: ABS
Color: White, Black(Optional)
Plug Type: US, UK, EU, AU(Optional)
Voltage: AC 100-240V
Screen Size: 17Inch
Resolution: 1440*900
Aspect Ratio: 16:10
Screen Type: TN Screen
Brightness: 220cd/㎡
Contrast: 1000:1
Perspective: pv45°
Display area: 36.5 * 22.7cm/14.4 * 8.9inch
Control Type: Remote control + Button press control
Support Image Format: JPEG
Support Music Format: MP3/WMA
Support Video Format: MPEG, MP4, AVI, RMVB, 1080p HD Video
Audio Output: 1
USB interface: 2 USB(1.1 USB or 2.0 USB interface)
Memory Card Slot: 1 SD card slot (up to 32GB)
Power Adapter: AC100-240V, DC12V 1A-2A
Built-in Speaker: 2 * 2W
Infrared Remote Button Battery Model: CR2025
System language: English. German. French. Italian. Spanish. Japanese
Dimensions: Approx. 41 * 27.3 * 2.9cm/16.1 * 10.7 * 1.1inch
Package Weight: Approx. 1742g/61.4oz

1) Slideshow mode is not work.
2) Seller cheated that this garbage has USB interface: 2 USB(1.1 USB or 2.0 USB interface) but in real it's one
3) Seller cheated that this garbage has Memory Card Slot: 1 SD card slot (up to 32GB), but in real it's support 8Gb.
4) In generally this garbage not work.
5) Seller cheated that this garbage is NEW, but in real it's used, and it has the scratches.

And now eBay support their lier, cheater and robber seller "home_garden360" and not refund my money US $104.51 which lier, cheater and robber eBay's seller "home_garden360" robbed me.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-08-08

Ebay are liars, cheaters and skanks.

"On Feb 7, I bought a set of pink flamingos along with the Ebay " Produce guarantee," "Money back guarantee" etc. The product never arrived. In March I got an email saying it would arrive in August. When I tried to complain to the seller, he was gone. The seller isn't even listed now. I then called Ebay to ask for a refund. They spouted garbage at me, wasted forty minutes of my time and told me to take it up with Paypal for the 180 day refund. It is August 7. I'm within my 6 months today. I phoned Paypal and they refused to refund my money. I'm out fifty US dollars and am disgusted with the company. They are garbage. Do not use the company. It's about time someone organized a class action lawsuit against them. I've since met seven people here in my city who never got products. CRAP. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges