"I just experienced eBay will conceal/remove a seller’s feedback you post as a buyer. They don’t follow their own policies about review management and will remove negative reviews posted by the buyer. I have proof and also have documented proof this seller cheated me out of my shipping that was supposed to be a free return. I only wanted an exchange at first but after the nasty behavior of the seller, it turned to a full return of the single product to exchange then shipped back the accessories.
The seller took me through hassles to exchange the defective TENs unit and told me they tested all their products before shipping but when I presented the facts that it shipped out as such, I was asked to pay the return cost to exchange, I asked seller to pay and I was told I will get reimbursed, but didn’t. EBay’s exchange policy is for the seller to send me a tracking number.
I now believe this unit possibly was not sold as “new” but “used”.
eBay removed my negative mark and review to allow the seller to look flawless. How many others are they doing like that?
I went beyond the standards to resolve which spoke volumes about BlissOutlet8 seller lack of integrity and ethics on eBay as a seller.
Therefore, deceptive practices are absolutely occurring at eBay and they do not notify you to resolve your post but they remove it at the seller’s discretion immediately and claim they can’t repost your negative review for others to see. I posted my bad experiences for the buyers to see the seller has unethical practices and make a sound judgement."
"I bought a Sub Zero ice maker on Ebay. I contacted the seller and they indicated it was a genuine OEM new part. I received a used counterfeit broken part in an OEM box. I contacted the seller and told them they were a scammer and a liar...no response. They were selling under Bryant.com. I contacted Byrant and they said there was no such person selling their stuff. I contacted EBAY twice to report the seller (not easy to find this on the site). EBAY has not done a anything. I had to fight AMEX to my surprise to get my money back. They've been the best in the past and have declined in customer service significantly. They didn't even read the evidence submitted. I didn't want to go through the Paypal dispute as AMEX has been awesome in the past.
A person could be reached at Ebay not to long ago and they would remove scammers. Not any more so watch out. If you're buying on EBAY it's a third world country now"
"very rude ill-mannered customer support on the Philippines help desk they seem to make things up as they go along different people give different opinions half of them can't even speak English properly and are completely unreliable about how customer services should work after ringing up about 8 times and been told something will be done rang up again and told that there's no record of what I had said even though the telephone conversations is supposed to be recorded unhelpful rude disrespectful cheap overseas labour eBay should spend a little bit more or with all the money it's got coming in with quality customer support"
"I sold 3 coins once the buyer got the he/she ask for a refund because it’s fake I told the buyer I had a local shop look at them they are not fake I was being reasonable with the buyer unfortunately the buyer acting like a 2 year old I have tried reporting him/her and an appeal I gave all the info to eBay and eBay sided with the buyer whom never gave much details I will never use eBay nor recommend them to anyone "
"Vivimos en Guatemala, compramos en línea a través de eBay desde hace 10 años o más, y hemos recibido una gran variedad de artículos en este tiempo, sin embargo el iPhone que compramos recientemente nos llegó en muy buen estado físico y operativo, por lo que quedamos muy agradecidos con el servicio, la entrega y principalmente con el iPhone. Seguiremos en comunicación y por supuesto comprando en eBay!! Gracias!!"
"Some how my PayPal info was inaccurately used (with no explanation as I linked my PayPal account and used it many time accurately). After being concerned for my account security, losing a sale, and spending over an hour on the phone the representative refused to give me their info after telling me they had Ben instructed to “end the call”. I’m disgusted and will NOT use eBay again. The fees are too high and the customer service, security, and interactions are terrible. I’ve lost hundreds of dollars in time and revenue today and eBays solution was to hang up."
"THIS JUST HAPPEN TO ME!
EBAY ALWAYS FAVORS THE BUYERS!
On Jan 19, 2021 I sold a Epson Artisan 1430 Inkjet Printer Brand New but AS IS because it wasn't turning on ebay for $194.67.
The original price was $649. But It wasn't turning on so I thought to sell it AS IS broken, for PARTS only. No returns, no refunds and no exchanges.
Jan. 22 :The buyer requested a return
Going back and forth with the buyer I offer him a partial refund. HE DECLINED.
Then I told him to ship it back, but he needs to pay for shipping. HE DECLINED.
Then the Buyer made up some **bleep** false claims and escalated the claim with ebay.
EBAY favored the buyer and I am forced to take it back including paid shipping.
Yesterday it got delivered back to me.
I open the back and I was so shocked.
When I received the printer back it was missing lots of parts.
All the accessories are missing I send was missing! He kept all the accessories.
Also the original receipt that I have included in the sale was missing.
Aside from that, the printer head is also missing and worst of all the sticker where the serial number was is also missing! The buyer has scratched off the serial number sticker!!!
Oh did I mention that the BUYER SELL PRINTERS?
Once he made the return request I saw his shop he sold printers. A day later all his listing were gone!
What a co-incident!
Here are the items that are missing.
1. All manuals
2. Power cables
3. CDs and DVD drives
4. DVD print tray
5. printer head
6. printer cover of the ink box
7. Original receipt
8. Serial number sticker
9. Paper feeders
The printer came back in a very terrible shape and had physical damage.
I have pictures for proof.
Buyer not only made false claims but has also misused and abused ebays return policy.
He knew exactly that he could get away with it.
The printer was missing items and it was damaged beyond repair.
Oh and immedialty upon delivery like basically 30 mins later after I open the package the buyer proof tracking number to EBAY and Ebay has refunded him in full and favor the buyer!
Ebay had the last word and they didn't want to know my side of the story nor hear the seller's input.
Oh and Ebay took money (that I didn't have) out of my Paypal.
Now I have a negative paypal
Paypal tried to get money out of my bank account.
But luckily I put a STOP PAYMENT ORDER ON PAYPAL with my bank.
Paypal and ebay are getting NOTHING from me.
They have favored the buyer! THey should get the money back from the buyer!!!!
On Jan 30 I sent an appeal to ebay.
Ebay: We weren't able to give you a refund
EBAY SEND ME THIS MESSAGE AND CLOSE THE CASE
Hi Christine,
After reviewing this case, we decided to keep the original outcome. We understand that you received your item in a different condition from when you shipped it. Unfortunately, we weren't able to grant your appeal because we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control.
You won't receive a refund for this case.
EBAY is as worst as the buyer themselves! They favored the buyer and they refunded him and they close the case in his favor.
Leaving the seller in a loss with a broken and damaged item.
I have been with eBay for a while now. This buyer was a liar and a thief. A cheater. A horrible buyer in every way. This buyer says something is wrong with the item (whether there is or not) eBay favors them and I am forced to refund his money back and in return get my broken item back with the missing serial number and parts.
THIS IS NOT RIGHT!
The bottom line is that ebay takes the buyers word for it and never the sellers.
Leaving sellers unsafe and screwed!
Ebay should be ashamed of themselves. I will stop selling on ebay.
They just lost another seller.
The buyer knew exactly how to play ebay and ebay got fooled by a cheater.
They lost a good and honest seller. The buyer is theft and cheated misusing ebays buyer garantie.
All I can now say is I HATE EBAY and I HATE PAYPAL! I will now start selling on Facebook marketplace. Offerup and Nextdoor app. Ebay has horrible greedy business practices.
I have filed a complaint with BBB.
And I will let my story be heard all over social media!
Exposing Ebay shady way of business. UNBELIEVABLE!!!!
PS: I just put that broken printer in the trash!
PSS: The buyer 2015usimfe (13 ) I bock him
"
"This company has declined significantly over the years.
They no longer support sellers at all. When buyers file claims for items that are delayed in the mail Ebay goes ahead and charges sellers after a few days without first properly communicating with the buyer and seller. It's also clear they don't read messages sent their way as part of the process, or that AI is doing a pretty lousy job for them. They then force sellers to contact buyers for a refund. Good luck with that!
The decision not to allow sellers to provide negative feedback also makes it impossible to have balanced feedback in the system. When sellers request to have negative(and inaccurate) feedback removed from their profiles, they decline to do anything. As such take all feedback ratings with a grain of salt. There are a ton of totally disreputable buyers and it's near impossible to notify membership about this.
Additionally In Canada, it's no longer possible to even get hold of anyone on the phone. When dialing the # found online someone answered 'Hello Kijiji'. She then apologized and gave me a different number that is now out service.
Sadly, Ebay has become a joke. I'm currently selling the last of my items and closing my account. I wouldn't waste my time with this company unless you want endless stress, headaches, and to waste a ton of time."
"As a seller, I sell items across a few different platforms. Ebay has always been the most frustrating to use. Recently, I noticed that the fees the company took and that they advertised weren't matching up with what I was being charged. After spending too much time trying to figure it out I contacted their help line. I was told that for this particular item I was referencing that I was being charged an extra currency conversion fee due to the buyer being out of the country, even though the product was being shipped to California address. I was little dumbfounded that I was being charged that fee and not the buyer. Nor did I have any way of knowing that the buyer was out of the country.
Two days later after complaining about this, I get an email saying my account had been deleted due to "unsafe activity". Email didn't go into details and said the decision was final and could not be reviewed. I couldn't access my account which was very frustrating as I had just ordered something and had a couple orders in the process of shipping. Now, I've sold hundreds of items on ebay. I had an above average seller rating. No complaints. No issues. I was completely in shock on how this could have happened.
Once again, I reached out to try to find some answers. When asked if they could give me the details of the "unsafe activity" on my account their customer service agent responded "As much as we want to provide more details of the suspension, those information remains protected by eBay because if we told members how we suspend accounts, it would provide them with a way to circumvent our policy and process in the future."
Basically, ebay punishes you for something you did wrong but won't tell you what you did wrong! WTF! I don't know what policy I could have broken for them to take drastic action. Therefore I can only infer that if you complain about their business actions they retaliate against you. And why be so secretive other than to screw their customers?
Today, there are so many other online/app companies to compete with ebay. Why not stand out with openness, transparency and great customer service?
I could sign back up and start selling again. But with so many other companies out there that offer so much more (even if some of them have slightly higher selling fees) there is really no reason to go back to selling or buying on ebay. "
"Ebay is the worst seller platform among Amazon, Walmart, and others. A buyer recently committed swap fraud and eBay just issued full refund from our account. eBay denied our appeal even when we presented a police report and all the fulfillment images. eBay is a classic example of wanting all your money but taking no risk or responsibility. I can see eBay becomes the target of a class action lawsuit."
" Ebay commits fraud! twice they have changed the Guaranteed Delivery date after the item was delivered late so they wouldnt have to pay the $5 late penalty. I called customer no service and they refused to do anything about it other then submit a complaint! They admitted they could see that the computer changed the date! They even tried to LIE and say it was an estimated date. Estmated are what normal delivery is this was GUARANTEED. What a joke! another corporation screwing its customers, because they think they are big enough that they can get away with it, so Im letting people know what crooks they are! "
"If you have problem with the seller, like got a damaged product, you are at the mercy of the seller, eBay will not stand behind you, you will not get any support from eBay. All they are saying is "I am sorry, it is too bad things did not work out for you, hope you have better luck next time".
That's why I never buy expensive items from eBay. I would always go with Amazon or Costco."
"eBay ****! These idiots make it next to impossible to get issues resolved since they are too dam cheap to hire real people TO ANSWER CALLS!
Purchased a $1,700+ product on eBay and the item arrived damaged. Seller agreed to accept the return (provided photos of the damage, which really was the seller's fault for horrible packaging). EBay says I should receive the return shipping label by today (8/28/2020) and I have not heard back from the seller (his response when accepting the return was he was going to contact FedEx to file a damage claim, and would presumably then provide me with a return shipping label, which is unacceptable. I have a $1,700.00+ charge to my account and a destroyed cooktop I have no use for and eBay does everything they can to discourage the buyer from getting the issue resolved.
UPDATE: 11/10/2020 - I HAVE NOT RECEIVED ANY REFUND FOR THIS PURCHASE EVEN THOUGH THE SELLER AGREED TO A RETURN AND THE COOKTOP WAS DELIVERED BACK TO HIM ON 9/17/2020. WROSE EBAY HAS DONE NOTHING AT ALL!!!!!!!!!"
"Got a timing belt kit, for a Honda Pilot. I purchase a square Trade insurance. Four Months later, A timing belt failed.
I contact the supplier (Seller)"Blackhorse Racing", they said Only 3 months warranty.
Square Trade, tell me "Go to seller" They should have one year warranty.
What will be the reason to get a warranty if I will have one year thru the seller.
So Paid and loose your money.
I will never buy any warranty."
"Sold my old school books on ebay over the course of 2 months and made $160. Some items I had offered to cover the cost of shipping to make the item more appealing, others I allowed Ebay to calculate the cost. I bought shipping materials to package items for a safe arrival. After Ebay calculated the final value fee of selling my item, they also charge a fee on the shipping that is paid for by the buyer and charged me a final value fee on that as well! When all is said and done, I ended up making about $100 on my items. $60 to ship and sell through Ebay!? They dont want their sellers to make any money. And supposedly they gave me "free insertion fees for a month"? Really? I used to sell on Ebay all the time but its not worth the hassle when I can use facebook marketplace or offerup and ship my items. So I am done with Ebay."