"Very great customer service and customer friendly excellents."
"Courteous and professional and I like it to talk to person thank you very much for helping me
"
"The mirror is just a standard replacement. It does not fold...be advised if you're buying this product for the purpose of having a folding mirror."
“Good day!
I'm sorry to hear about the issue you experienced with the mirror you purchased. We appreciate your feedback so we could check this matter. We sent you an email to further assist you with this concern, kindly reply to our email for immediate help.
Thank you,
CarParts Team ”
"I would never shop with u guys again. Said free shipping now it was 10 dollars never again "
“Hi Reviewer3932353492,
Thank you for your feedback. Based on The free shipping promotion, applies to selected brands and items within our program, and unfortunately, the mirror you're interested in isn't currently part of this promotion. We sent you an email today and we are hoping for your response.
CarParts Team”
"Super easy to order and got quickly"
“Thank you so much for the fantastic review! We are thrilled to hear that you found our ordering process quick and easy, and that your order arrived promptly. Your satisfaction is our top priority and we appreciate your feedback. Thank you for choosing Carparts.com!”
"Delayed part tracking shows departed stuck in Houston "
“Good day, I'm sorry to hear about the trouble you're experiencing with tracking your order. In situations like this, delays can happen due to various factors outside of our control. We would like to apologize for this. I see that our customer service had already assisted you regarding this concern, we appreciate you working with us on addressing this concern. ”
"Awesome, sales Nicole Gonzales was very helpful on my needed parts, strongly recommend to friends and family. "
“Hi,
We would like to express our gratitude for sharing this wonderful review! It's fantastic to hear that you had a positive experience with Nicole Gonzales at Carparts.com. Your feedback will be shared with our team. We look forward to welcoming you back to CarParts.com soon!
Kind regards,
Josely M.
Customer Advocate Team”
"title says it all that needs to be said"
“Hi danielelias,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”
"I will never buy any from here again "
“Good day!
Thank you for sending us a review, we sent you an email to further assist you with your concern. Kindly check your email and reply for immediate help.
Regards,
CarParts Team
”
"Its say I will get my car part on Feb,24 then change to Feb,26 then change to Feb 28. But I purchased with someone else that my car part came on the Feb 24. I had to refuse it to be return because I bought it from the agency."
"First off the website was easy to navigate and the description with photos made it easy to order the correct part I needed. The part arrived in one to two days and was an exact fit color and texture as the original factory part. Well done Carparts.com."
“Hi,
Thank you for taking the time to leave us a review. We are delighted to hear that you found exactly what you were looking for in your car part-buying experience with us at CarParts.com. We wish you safe travels and eagerly anticipate the opportunity to do business with you again soon!
Kind regards,
Josely M.
Customer Advocate Team”
"3rd item ordered, so far so good."
“Hi Reviewer2279960489,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team”
"There was a problem with the order. The customer service advocate took care of everything. He exceeded my expectations. "
“That's great to hear! It's always nice when customer service goes above and beyond. Thank you for sharing such a wonderful feedback. We hope to serve you again in the future.”
"My Son looked up the parts I needed, I put in the order. Quick and Easy!!"
“Hi,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Kind regards,
Josely M.
Customer Advocate Team”
"Always enjoy doing business with carparts.com
Always have what I need for my car at the best prices
Thank you for the great experience"
“Hi,
Thank you for your 5-star rating! At CarParts.com, we're thrilled to hear that you were satisfied with the part you ordered. We look forward to the opportunity to serve you again and to continue providing you with great products and services.
Kind regards,
Josely M.
Customer Advocate Team”
"I had to get something for my Infinity 2006 35x you had it online you had the year of the make of my car but that was false advertisement because it does not fit in my car I did call and it was resolved very easy."
“Hi Reviewer4056132212,
We apologize for the inconvenience you've experienced with the product not fitting your 2006 Infiniti M35x. We strive to provide accurate product information, and we regret any confusion caused by the fitment issue. Rest assured, we can assist you with the return process.
We sent you an email today and we are hoping for your response.
CarParts Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Reviewer3289279435,
We are thrilled to hear about your positive experience with us! Thank you for taking the time to share your feedback. We always strive to provide excellent customer service, and we're glad we could assist you. Thank you for choosing Carparts.com!
Regards,
CarParts Team”