"Very great customer service and customer friendly excellents."
"I ordered a variable valve silinoid for my GMC. It got here super quick and the price was a third of what Autozone wanted for one. Great people and affordable auto parts!"
"When nobody had my part in stocks these guys had my part shipped to me with the correct part the first time!!! I will order all my future parts from this company and recommend to all my friends and family thank you again for your service "
“Wow thank you for this awesome review Kimberly! We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!”
"First time ordering. Best experience I ever had with ordering any auto parts. Best experience with keeping me informed. All around good experience."
“Hi Reviewer282675086,
We're thrilled to hear about your fantastic experience with us! Thank you for choosing Carparts.com for your auto parts needs. We appreciate your positive feedback and look forward to serving you again in the future.
Regards,
Carparts Team”
"So I ordered brake pads and rotors for my girlfriend‘s car not only did it take an extra 10 days and I kept getting delayed emails every other day but the packaging it came with all messed up. It was packaged horribly and on top of that.. what they sent me was not even the right part, so I’m gonna have to deal with sending it back after almost $300 even longer to fix the brakes and rotors on the car. Don’t recommend at all"
“Hi Reviewer1684589813,
I hope this email finds you well. I am writing to offer my heartfelt apologies for the inconvenience and disappointment you experienced with your recent purchase.
I understand how crucial it is to receive top-notch products and exceptional service, and I are truly sorry that we let you down on this occasion. Rest assured that we will look into this.
We sent you an email today. Please reply to the email so we can further assist you.
Thank you,
Shen
Customer Advocate Team”
"Answer fast nice service price Fair "
“Thank you for the awesome 5-star review! We're thrilled to hear that you had a great experience with our fast and friendly service at a fair price. We appreciate your feedback and look forward to serving you again in the future.”
"Already loving it! Thanks folks!"
“We're thrilled to hear that you had a great experience with us! Thank you for choosing Carparts.com.”
"Customer services was excellent.
Buying online this website is somewhat difficult because the parts I needed has to be correct otherwise it may not fit. Some trucks parts are AWD and 2 FWD. Customer services was able to help me navigate to find the correct part. Communication was very reliable and accurate. "
“Hi,
We're delighted that you were pleased with our customer service! We know that purchasing auto parts online can be tricky, especially when it comes to ensuring compatibility with your vehicle. We're happy that our team was able to help you find the right part for your truck.
Maintaining clear communication and offering dependable assistance are paramount to us. Thank you for the feedback and we appreciate your choice to shop with us for your auto parts needs!
Kind regards.
Josely M.
Customer Advocate Team”
"Just no hassle no question about will part fit etc.
Fairly priced, delivered on time and professionally packaged.
Definitely a no brain damage supplier, highly reccomended.
JH"
“Hi josephhughes1946743702,
Thank you so much for your amazing review! We're thrilled to hear you found our website easy to use and our service efficient and accurate. We're glad to know that your part arrived on time and was professionally packaged. We appreciate your recommendation and look forward to helping you with any future auto part needs.
Thank you for choosing Carparts.com!”
"I ordered rotors and brakes from car parts.com. The service online was simple and easy as a female don’t know much about cars but this was painless. I also had the parts installed by my own mechanic and they are great quality. I definitely would buy from car parts again."
“Hi Mcardona02,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you,
CarParts Team
”
"purchased the flange for upper radiator hose for 98 Jetta, price was good with shipping it was comparable to other dot com car parts. Quality part for sure , with O-Rings and plugs for sensor less models. Shipping was good delivery was on the day stated at time of purchase. ship time was moved up by two days, and moved back to the original date due to weather. Overall experience was Great. Exactly as stated at checkout."
“Hi jeffmabry,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”
"I ordered a taillight from the site. Easy to find right part. Was delivered on time. Perfect fit. Would definitely recommend. "
“Hi miguel751973719,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Norylin T.
Customer Advocate Team
”
"Great prices, fast shipping, right parts, great execution "
“Hi Reviewer3722284409,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”
"I had a great experience with car parts.com my part was on time and a exact fit.i paid half the price as the parts store was asking..awesome place to order parts"
“Hi brianclarke3437455817,
We are thrilled to hear about your amazing experience with us! Thank you for choosing Carparts.com for your automotive needs and for taking the time to share your positive feedback. We're glad we could provide you with the right part at a great price. Drive safely!
Regards,
Carparts Team”
"My experience with you guys lately hasn’t been good my orders are always late and the delivery fee that I pay to get my on time is for no reason you guys shouldn’t be charging a fee if you can’t deliver on time "
"I purchased all 4 brake sensors for my 2019 Audi Q7 55 Premium from them and they work perfectly. The price can’t be beat and the parts are well known OEM replacements. Would buy from them again when needed. "
“Thank you for the amazing 5-star review! We're thrilled to hear that you had a positive experience purchasing brake sensors for your Audi Q7 from us. We're glad the parts are working perfectly for you and that you found the price unbeatable. We look forward to assisting you with any future car part needs you may have.”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the parts you ordered and the speedy delivery. Providing excellent service and quality products is our top priority, and it's fantastic to know that we hit the mark for you. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!”