"Very great customer service and customer friendly excellents."
"Package 3 days late. Unsatisfactory tracking, poor updates. Overall horrible experience. Will never use them again."
"Ordered parts on 24 April 2024.. Finally received the part on 6 May 2024. Worse offered the nine dollars and change for the shipping. When I should’ve been offered a full refund plus the product. Then the product does not fit a 2008 Magnum"
"I have a 2010 Ford as my personal service truck used around the house. I try to keep it in good running condition and shape. I need to replace a front bumper panel. Reached out to CarParts.com. Found the part, ordered and received as promise. Perfect fit, form and function. Highly recommend reaching to these folks for your parts. "
“Hi kb1743214869,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We always strive to provide the right parts and excellent customer service to our valued customers like you. Please do not hesitate to reach out to us in case that you will need assistance.
Thank you,
Norylin T.
Customer Advocate Team”
"Last two times I've ordered something is said in the warehouse for three or four days and then the day I'm supposed to get it today late because they didn't send it out I'm two and a half hours away from him and it takes 3 days or more to get the product"
“Hi Reviewer550110557,
I sincerely apologize for the inconvenience you've experienced with your recent orders. Your feedback is invaluable to us, and we're truly sorry for falling short of your expectations.
We understand how frustrating it must be to anticipate your order only to face delays and uncertainty. Rest assured, we're actively addressing the issues in our warehouse operations to ensure smoother processing and timely dispatch of all orders. In line with this, I will provide you a discount code for the inconvenience.
Please know that your satisfaction is our top priority, and we're committed to making things right for you. If there's anything specific we can do to improve your experience or assist you further, please don't hesitate to reach out to us.
Once again, I apologize for any inconvenience caused, and we appreciate your patience and understanding.
Warm regards,
Shebet C.
Customer Advocate Team”
"I wasn’t aware of several charges and parts not coming in together and being charged different prices then what I initially paid for!! Wish I was told before ordering! "
"went above and beyond for me "
“Thank you so much for your amazing review! We are thrilled to hear that our customer rep went above and beyond to assist you. Your satisfaction is our top priority, and we appreciate your feedback.”
"I needed a new piece of cowling for my inner wheel well. I knew the dealership price would be painful. The carparts price was reasonable and the quality exceeded expectations. "
"I ordered front & rear shocks('57 Bel Air) which were delivered in a very timely manner. One rear shock had a leak and needed to be returned for replacement. Well, the swiftness, correspondence, attention to detail which I have not experienced in a "dogs age" was/is really impressive. And, let me add, this was over a weekend, on the website. The replacement shock is in transit at no charge. This is definitely my "go to site" for car parts. WELL DONE."
“Hi Robert,
Thank you for sending us a review, It's fantastic to hear about your positive experience with us, thank you for allowing us to address your concern. It's great to know that you found a reliable source for your car parts needs. Hoping to do business with CarParts.com again!
Warm Regards,
CarParts Team”
"I was having a difficult time finding all four chrome handles in one package. Six The representative was very professional and located the package and had it mailed off to me in no time. Thank you Six."
“That's fantastic to hear! It sounds like Six really went above and beyond to help you out. It's always great when customer service representatives make the effort to ensure you get what you need efficiently. I'm glad your experience was a positive one! Thank you for choosing CarParts.com.”
"Got an estimate from an auto shop to replace a side mirror at $600. Bought the mirror from CarParts.com for $60 including the shipping. Had it installed in one hour. The mirror looks and works like the original, it was shipped almost immediately and arrived in three days. "
“Hi lanao26,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Bry M.
Customer Advocate Team
CarParts.com ”
"I experienced good quality during the process. "
“We're thrilled to hear about your positive experience with us! Thank you for choosing Carparts.com and for taking the time to leave us a 5-star review. We truly appreciate your support!”
"WAIT TIME WAS A MINUTE BY ESTIMATE... 15MIN LATER STILL HOLDING... LIVE CHAT HAS BEEN DOWN FOR WEEKS... CARPARTS.COM/RETURNS DOESNT EVEN EXIST. WOULD ONLY PURCHASE AS A LAST RESORT. MULTI-MILLION DOLLAR POTENTIAL CUSTOMER HERE WALKING AWAY AFTER THIS 260$"
“Hi partssawchuk,
I apologize for the inconvenience you’ve experienced with CarParts.com. As a potential customer, it’s frustrating to encounter issues like long wait times and unresponsive live chat services.We are investigating this matter, and we appreciate you for bringing this to our attention.
Regarding the return, upon checking, one of our representatives already assisted you in filing the return. Remember, your satisfaction matters, and I hope CarParts.com addresses your concerns promptly. If you have any other questions or need further assistance, feel free to ask!
Thank you for your attention to this matter.
CarParts Team”
"The representative handled my order with accuracy and efficiency. I really appreciate this type of service."
“Hi Reviewer2319341992,
We're delighted to hear that you had a positive experience with our representative! Providing accurate and efficient service is something we strive for, and we're glad to hear that we met your expectations. If you ever need assistance in the future or have any questions, feel free to reach out. Thank you for your kind words and for choosing CarParts.com!
Thank you,
Norylin T.
Customer Advocate Team”
"Placed an order the 26th still waiting for it to be processed as of the 29th, supposed to be receiving parts on Tues but don't see that happening with today being Mon."
"The products I bought were just what I wanted. Thanks."
“Hi ronwashburn,
That's fantastic to hear! It's always great when a purchase meets your expectations. If you have any questions or need assistance with anything else, feel free to ask!
Thank you.
Shebet C.
Customer Advocate Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi chriswallacelexkymilwi, Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the rescheduling of your package delivery. We understand how frustrating this can be, and we appreciate your patience. Rest assured that everything you mentioned will be forwarded to our shipping team so that this will not happen again.
CarParts Team”