"Very great customer service and customer friendly excellents."
"Awesome, sales Nicole Gonzales was very helpful on my needed parts, strongly recommend to friends and family. "
"title says it all that needs to be said"
“Hi danielelias,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team”
"I will never buy any from here again "
“Good day!
Thank you for sending us a review, we sent you an email to further assist you with your concern. Kindly check your email and reply for immediate help.
Regards,
CarParts Team
”
"Its say I will get my car part on Feb,24 then change to Feb,26 then change to Feb 28. But I purchased with someone else that my car part came on the Feb 24. I had to refuse it to be return because I bought it from the agency."
"First off the website was easy to navigate and the description with photos made it easy to order the correct part I needed. The part arrived in one to two days and was an exact fit color and texture as the original factory part. Well done Carparts.com."
“Hi,
Thank you for taking the time to leave us a review. We are delighted to hear that you found exactly what you were looking for in your car part-buying experience with us at CarParts.com. We wish you safe travels and eagerly anticipate the opportunity to do business with you again soon!
Kind regards,
Josely M.
Customer Advocate Team”
"3rd item ordered, so far so good."
“Hi Reviewer2279960489,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
Shebet C.
Customer Advocate Team”
"There was a problem with the order. The customer service advocate took care of everything. He exceeded my expectations. "
“That's great to hear! It's always nice when customer service goes above and beyond. Thank you for sharing such a wonderful feedback. We hope to serve you again in the future.”
"My Son looked up the parts I needed, I put in the order. Quick and Easy!!"
“Hi,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Kind regards,
Josely M.
Customer Advocate Team”
"Always enjoy doing business with carparts.com
Always have what I need for my car at the best prices
Thank you for the great experience"
“Hi,
Thank you for your 5-star rating! At CarParts.com, we're thrilled to hear that you were satisfied with the part you ordered. We look forward to the opportunity to serve you again and to continue providing you with great products and services.
Kind regards,
Josely M.
Customer Advocate Team”
"I had to get something for my Infinity 2006 35x you had it online you had the year of the make of my car but that was false advertisement because it does not fit in my car I did call and it was resolved very easy."
“Hi Reviewer4056132212,
We apologize for the inconvenience you've experienced with the product not fitting your 2006 Infiniti M35x. We strive to provide accurate product information, and we regret any confusion caused by the fitment issue. Rest assured, we can assist you with the return process.
We sent you an email today and we are hoping for your response.
CarParts Team”
"Ordered a replacement tailgate trim piece and received it very quickly. Product is quality and I was very happy with the entire process. Seamless and easy. Thank you!
"
“Thank you so much for the fantastic review! We are thrilled to hear that you had a great experience shopping with us and that you are happy with the quality of the tailgate trim piece. We strive to make the process seamless and easy for our customers, and we are so pleased that we could deliver on that for you. Thank you for choosing Carparts.com!”
"Thank you, the mirror fit perfectly and it was shipped fast. Will buy again from here. "
“Hi Reviewer2745358509,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I order my part 2 day ago they said it will be at my house by the 2 day and it's still in there warehouse with no explanation "
“Good day!
Thank you for sending us a review, for letting us know about the things we need to check on. Rest assured that we will address this with our shipping department. We sent you an email to further discuss this concern, kindly reply to our email if you have questions.
Thank you,
Patrice
Customer advocate team”
"First time ordering here was fast delivery, also good products. Real parts not that crap!!!"
“Hi Reviewer2249182991,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
CarParts.com
”
"I purchase after market head light assemblies for my 2009 Volvo XC90 and they fit perfectly. Very please with the fast delivery and quality."
“Hi volvodriver4199281949,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
CarParts Team”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi,
We would like to express our gratitude for sharing this wonderful review! It's fantastic to hear that you had a positive experience with Nicole Gonzales at Carparts.com. Your feedback will be shared with our team. We look forward to welcoming you back to CarParts.com soon!
Kind regards,
Josely M.
Customer Advocate Team”