"All my crackers were in a bag they were broke they had even falling into the bag and broke all over
Anyone knows to put crackers in a box for shipping"
"I began having problems finding Rice Dream Classic locally. Began looking for a new source online and found Vitacost. They have quick deliveries and the cost of the Rice Dream is less. It's a win-win!!"
“Thank you for your amazing review. We're very happy to hear that you were able to find that Rice Dream product through us. ”
"Bought two of the chocolate egg protein One of the containers was open and the seal was broken."
“We're sorry to hear about the issue with your order. We understand how frustrating it must be to receive a product in that condition. Please contact our customer service team @ 1-800-381-0759 right away so we can assist you with a replacement or refund. Thank you for bringing this to our attention.”
"I received my order and one bottle cap was broken and pills were in the envelope will you replace it please "
“We're sorry to hear about the issue with your order. Please contact our Customer Service team @ 1-800-381-0759 with your order number and the details of the damaged item so that we can assist you further and arrange for a replacement to be sent out to you right away.”
"First time users of Vitacost. Delivery arrived as scheduled. The prices at Vitacost are reasonable and cheaper than certain retain stores."
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had a great first experience with us and that you find our pricing better than other retailers. We appreciate your support and look forward to serving you again in the future.”
"Received in a timely manner "
“Yay! We're so happy to hear that you received your order in a timely fashion! We appreciate you taking the time to share your feedback!”
"I have flour coming out of the box, I will open today or tomorrow and will take pictures."
“We're sorry to hear about the condition of your package. Please do open it and take pictures so we can investigate further and assist you with a resolution. You can contact our customer service team with the pictures and any additional information so we can address this issue promptly. Thank you for bringing this to our attention.”
"Vitacost carries some of the things that I cannot buy locally. I usually wait for sale, and order enough for free shipping. Vitacost is great!"
“Thank you so much for your glowing 5-star review! We are thrilled to hear that you had a great experience shopping with us and that you found some of the items you can not find locally. Enjoy your purchase, and we look forward to serving you again in the future!”
"Several cans were damaged. Packaging looked ok but returning one that is too bad."
“We're sorry to hear about the damaged cans in your order. Please reach out to our customer service team @ 1-800-381-0759 so they can assist you with the return or exchange process. We apologize for any inconvenience this may have caused and appreciate your feedback.”
"Vitacost had the product I wanted (oat bran) and offered free shipping if I ordered enough, which I did. The order arrived quickly. I'm very satisfied."
“Thank you so much for your glowing 5-star review! We are thrilled to hear that you had a great experience shopping with us and that you found exactly what you were looking for with our oat bran. Enjoy your purchase, and we look forward to serving you again in the future!”
"I ordered a peppermint spray to keep mice and rodents from my garage. The shipment was perfect, just what I wanted and very quick! "
“ Yay! We're so happy to hear that you received your order in a timely fashion and it was exactly what you wanted! We appreciate you taking the time to share your feedback!”
"Always easy to work with and reasonably good pricing."
“Yay! We're so happy to hear that you find us easy to work with and that you were satisfied with the pricing! We appreciate you taking the time to share your feedback!”
"Vitacost is my go-to for my supplement needs. They have a great selection of products, and the prices are the best I've found. I have osteoporosis among other conditions and have found the supplements I get at Vitacost to help with this condition to be the best value and quality I can find."
“We are thrilled to hear that Vitacost has become your go-to place for all your supplement needs! Thank you for choosing us to help support your health journey. We are committed to providing top-quality products at the best prices possible. We're so glad to hear that our supplements have been beneficial for your osteoporosis and other conditions. Thank you for your glowing review!”
"Always on time and I like it "
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you always have a quick delivery experience with us.”
"I bought Elmhurts walnut milk for way less than if I would have bought it from Elmhurst. Saved me lots of money. Shipped quickly & packaged well. "
“Thank you so much for your wonderful review! We are thrilled to hear that your Vitacost order arrived safely and that you were impressed with our packaging and that you we were able to save you some money on your product. We appreciate your support and look forward to serving you again in the future.”
A rep from Vitacost, KevinRep, has responded:
“We're sorry to hear about your experience with the crackers you received. This is certainly not the quality we strive to deliver. We appreciate your feedback and will do our best to ensure proper packaging in the future to prevent similar issues. If you have any further concerns, please don't hesitate to reach out to us directly.”