"One box of my coffee was the wrong one. However it's the first time that this has happened. I called and they got the correct one out immediately! "
"This was our second experience with breakage in delivery, and the second time Vitacost responded instantly to replace what had been broken. Excellent customer service developing loyal customers like us."
“We're thrilled to hear about your positive experience with our customer service team! Thank you for sharing your feedback and for being a loyal Vitacost customer. Your support means the world to us!”
"A wide variety of vitamins and essentials are offered at a fair cost. Ordering is easy and delivered quickly. Highly recommended."
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team!”
"They have the brands I am looking for, with great prices!"
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"I have long used Vitacost and am quite grateful for their excellent inventory, quick response to my orders and professional approach. "
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"Vitacost always has what we need, and gets it out to us quickly."
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"Prompt delivery. More than once when ordering oatmeal it is packed without padding and the package gets crushed spilling the oats. "
“Thank you so much for your feedback! We are thrilled to hear that your package arrived promptly. We appreciate your input regarding the packaging of the oatmeal and will definitely take it into consideration as we strive to improve our shipping process.”
"Consistent and quality products "
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"I will definitely order again"
“Thank you so much for your amazing review! We're thrilled to hear that you found us to be an excellent company to work with and that our quick shipping was what you got on your order. It's fantastic to know that our well-packaged products arrived in a timely manner. We appreciate your business and look forward to serving you again in the future”
"Everything that I ordered arrived in a timely manner."
"I appreciate the discounts keep them coming and I'll buy more"
“We are thrilled to hear that you are enjoying our discounts and quick shipping! Thank you so much for your kind words and for choosing Vitacost. We look forward to serving you again in the future.”
"Quick service and fast shipping , helpful and solve out problems very quick"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us.”
"Finding what I wanted and ordering was easy. Prices are reasonable and delivery was fast. This was my second time ordering. Won’t be my last. I definitely recommend. "
“Thank you so much for your wonderful review! We're thrilled to hear that you found shopping on our site easy to find what you wanted to order. We appreciate your support and look forward to serving you again in the future!”
"A lot of items out of stock. Payment screen doesn’t work right."
“We're sorry to hear about the issues you experienced while trying to place an order on our website. Our team is constantly working to improve the shopping experience for our customers, and we appreciate your feedback. We apologize for any inconvenience this may have caused and we will look into the out of stock items and payment screen issues right away. Thank you for bringing this to our attention.”
"I need to return an items and the customer service department responded back quickly. I will definitely use Vitacost again. "
“Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to assist you promptly. We look forward to serving you again in the future!”
A rep from Vitacost, KevinRep, has responded:
“Thank you for bringing this to our attention. We apologize for the error in sending the wrong coffee variant in your order, but we're glad to hear that our customer service team was able to assist you promptly and get the correct item shipped out right away. We appreciate your understanding and hope this experience does not deter you from shopping with us in the future.”