"You cancelled the most import tat part of my order. There should have been an out of stock of the item to let me know before I ordered it. Then I had to cancel the rest of my orde. You don’t automatically let PayPal know that the order has been cancelled and I’m still waiting for that to happen. I tried to talk to an agent through chat and they couldn’t tell me why PayPal still has a pending charge. I will never shop with you again. "
"I am sad to cancel my order
Surprised
Are you professionals?"
“We're sorry to hear that you're experiencing issues with your order. Please reach out to our customer service team @ 1-800-381-0759 for assistance with your order cancellation. We strive to provide professional and reliable service, and we apologize for any inconvenience this may have caused.”
"Vitacost is one of my favorite online merchants! I order from them on a regular basis and am never disappointed in the products, prices or delivery service. I'm hoping Vitacost continues to provide many, and hopefully even more options on healthy, and especially, organic food and care products. "
"I highly recommend Vitacost"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime”
"Website is easy to use. Shipping is fast and safe. I love ordering from Vitacost."
“Thank you so much for your kind review! You might have just made us blush a little! We're so happy you had a positive experience with us, and we hope to see you back again soon! Take care!”
"They have one of a kind exceptional product at very decent prices. "
“We are thrilled to hear that you are enjoying our service and selection products and prices! Thank you for taking the time to share your positive experience with us. We truly appreciate your support as a customer.”
"I found everything I was looking for."
“Thank you for the amazing review! We are thrilled to hear that you found everything you needed on our website. We appreciate your support and hope to continue providing you with the products you love.”
"the coconut oil made it to my house without breaking. but was not notified of delivery. customer service was great also."
“Thank you so much for your wonderful review! We are thrilled to hear that your Vitacost order arrived safely but are sorry to hear that you were not notified of the delivery. We appreciate your support and look forward to serving you again in the future.”
"I really wish I'd ordered the larger bottle. I will next time!"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us.”
"They stand behind their products when there is a problem. I love the selection and the products arrive well packaged and quickly. Prices are also great. "
"Received promptly. Shipping was pricey though. "
“Thank you for the excellent 5 star review. We're very happy you received your order promptly but sorry you found the shipping to be a little pricey. We have sent your feedback to our leadership team for review.”
"I'm so glad I found this company. I can find all my low sodium items here. I live in an apartment and, since the pandemic, we haven't had any packages delivered to our apartments. But not with you! My package is safely delivered right to my door. This is such a relief for me. I don't have to worry that anyone will steal it! And, as I said, the quality of products you carry are just perfect for all my specific health and nutrition needs. You are just so great!"
“We are thrilled to hear that you are loving our service and finding all the low sodium items you need! It's wonderful to know that our safe and reliable delivery is providing you with peace of mind during these challenging times. Thank you for your kind words and for choosing Vitacost for your health and nutrition needs. We appreciate you!”
"Had a great experience and look forward to getting more deals in future."
“Thank you so much for your amazing review! We are thrilled to hear that you received your order quickly and in excellent condition. We're so glad you love shopping with Vitacost and that our products work well for you. Keep an eye out for more sales and promotions to help you get the items you want at a great price. ”
"placed order and waited for update, 3 days later still showed no info after checking my order number. Took 10 days to receive package where most places range from 3 to 6 days"
“We're sorry to hear about your experience with your recent order. Delays and lack of updates can be frustrating, and we sincerely apologize for any inconvenience this may have caused. We appreciate your feedback and will pass this information along to our team for further review and improvement. If you have any further concerns or questions, please feel free to reach out to us.”
"Best prices, delivery time, easy access on web site plus you can order just about anything !
Love this site and the quality of products. So easy to order and good customer service. "
“We really appreciate you taking the time to leave us a review! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience!”
A rep from Vitacost, KevinRep, has responded:
“We're sorry to hear about the issues you experienced with your order cancellation and the lack of communication regarding the out-of-stock item. We understand how frustrating this situation must have been for you. We will make sure to address these concerns internally to improve our processes and communication with customers in the future. If you continue to encounter any issues with the pending charge on PayPal, please reach out to our customer service team @ 1-800-381-0759 for further assistance. Your feedback is valuable to us, and we appreciate you bringing this to our attention.”