"I placed an online order for 3 items on a Wednesday I wanted by the weekend, so I paid for overnight shipping. On Thursday, I received an email saying that part of my order was on its way. The tracking info only said that a label had been created. No info was provided regarding why only part of the order was on its way. On Friday, I received an email saying that one of my items (boots) had been canceled and that I would not be charged for this. Still no package though. Tracking info still only said that a label had been created. On MONDAY, I received the package. The boots were there! But another item (tights) was not. Now, the boots were more expensive than the tights, so whatever. I was also initially charged $.01 more than the total of the order minus the cost of the boots. A day later, my account was credited $.02. These are the only two Torrid transactions in my account. My point is that this process seems disorganized on every level: shipping speed, communication, and accuracy. "

"I wish I had read these reviews before I ordered online. I love Torrids clothes but ordering online has been a disaster! I ordered a sweater thinking it would be delivered in 7-10 business days. Well it’s still pending after almost two weeks and I need the sweater tomorrow. I went online Monday and ordered something similar from New York and Company and I received it 3 Days later (today)!! I’m really upset because now I’ve had to spend more money. They need to get their warehouse together because this experience has really made me think twice about shopping with Torrids especially now that I have moved from Columbus Ga and the closes store is 90 miles away!!! SMH! They have got to do better!"

"My first time shopping at Torrid and the shipping is horrible. I will never shop at this store again an it’s such a shame because they have some awesome clothes for us curvy ladies but not worth the stress."

"I ordered online more than 15 days ago and has not shipped yet. Ridiculous wait time for a T-shirt. I do like the clothes even though they are overpriced. There aren't much choices for a curvy size 16 mom who doesn't like to wear bags like most plus size stores have"

"I know good customer service (I am a Director) and unfortunately Torrid is just lacking the knowledge to succeed but it can easily be remedied if they hire a Director. I ordered a few swimsuits 3 weeks before my trip (allowing for 14 business days just in case). Needless to say, it did not ship in time and was scheduled to come a few days into my vacation. I called customer support and let them know that I needed the suits, so 5 days before my trip I placed the order all over again (over the phone) and they overnighted me the order. I also told them to stop the previous order as I would not be home to retrieve it and they told me they notified UPS and they are sending the order back to their headquarters. I went on vacation, came back, and sure enough, the first package was on my doorstep. Thankfully I live in a great neighborhood, but it was sitting there, in the snow/rain for 6 days before I came home. I then went online to try and find the instructions and return label to return the suits and I come to find out the return labels are only given on a case by case basis. It's 2018, this is unacceptable. So fine, I call them and let them know what happened, they told me to wait 24 hrs as they have to contact their Supervisor to approve the label. A week goes by, no response. I call back again. The support rep tells me they have to contact their supervisor because the first request didn't seem to go through. Fine. A few more weeks go by and my boxes are sitting across from me in my office taunting me. I call back (3rd time). They tell me it didn't go through again and they'd have to contact a Supervisor. I kindly ask to speak to one of their "supervisors" (at this point it's possible they don't exist lol) and I'm put on hold. 10 minutes later, the original rep comes back saying a return label will be in my inbox in a few minutes. Listen, I'm a size 12, I have the option to shop at other stores without an issue so it's fine that I'll never order from Torrid again, however, what about the amazing women that do not have multiple store options to shop at? Why should they, or anyone, have to go through this terrible process of ordering clothes that make them feel confident just to go through a brutal return battle if it doesn't fit (which most of the time happens especially when you order online). Torrid, if you need some advice for how to run your customer service, call me."

"Don't order online, unless you have a lifetime to wait. Seriously the worst. You might as well order from Wish and wait the month that it takes for the products to ship from China because that's what this store is doing.. And their customer service is a joke. Three different calls on different days, average wait on hold 20min, regarding the same order, given three different dates to still not get the item by that date (each date being pushed out), an hour of my life wasted. "

"I ordered two pairs of boots from Torrid on December 26th 2017. One pair was shipped, but 3 weeks later I still don't have them, and the tracking information I have finished at Jan 4th (it is now Jan 16th). The other pair was cancelled with no explanation.

I have no idea where the shipped pair of boots are, and I have been emailing Torrid and getting vague and unhelpful responses. I will not be purchasing from this company again. "

"I ordered from Torrid for a bathing suit to go on a cruise been waiting two weeks for my order to arrive at the store. Just got an email that my bathing suit order has been canceled one week before my trip. Called to speak to a manager at the customer service number and was told management would get back to me with in 24-48 hours. Totally unacceptable. Next time I will stick with Macys online they are much more dependable and better quality."

"Ordered on 14 days before a cruise and the site shows how it would come in 7-10 days. 5 days later it was still processing, not shipped. I called to see what the problem was and if i could change to faster shipping and i git no new info. This is crazy. Now i have to go with no bathing suit to the Bahamas and still pay torrids awful expensive price."

"Don't ever try to use your haute cash on anything all's Torrid is is false advertising and a Spam site they do not let you use your free cash for anything that is on clearance so they put everything on clearance that way you cannot redeem your haute cash. What a scam!"

"I ordered boots online. When I received the confirmation email, the wrong address was on there. I notice I only had an hour to make changes (which sounds like a trap). So, I call 20 minutes after completing my order to be told to call back in 30 minutes because the order “cannot be changed”. I asked if the order can be cancelled and I was told no. So, I called back within the 30 minutes. A woman picks up and her attitude is horrible, but mine would be too if I was dealing with complaints all day. She tells me that I only have an hour to get this done and she asks when I completed to order. I tell her and because I paid with PayPal she is telling me she may not be able to change the address. However, it did work out and she was able to change it. I thank her for helping me and she just hangs up. This was my first order here and I was excited about their apparel, but I am so turned off by this experience. They have shady policies. I will not order from their site or step foot in their store. "

"godawful customer service, poor quality phone lines, irritating site navigation, and the occasional low quality/disney brand clothing makes torrid a risky company to do business with. sometimes you may not receive your online order, so enjoy attempting to get a refund. i have had to contact the company at least 4-5 times in an attempt to get a refund on a single lost order. regardless, they have the sizes i need and i do find some nice pieces once in a while. i am slowly building my wardrobe and credit with this store. however, in the end it's a shady shop for fat alt girls who don't qualify for a macy's card yet."

"ETA:: I was contacted today by a rep from corporate. She explained the coupon was a misprint, but it should have been honored, and the rep involved would be coached. I am VERY grateful for the resolution, but it took multiple contacts and emailing the CEO to get a response and resolution.

I have had to call Torrid 4 times in the last 3 months regarding various orders. Once to place an order because their site would not allow me to use the coupons, I had to hold for over 30 minutes. The second time I held for over 20 minutes. Last week I had to email the about an order placed in November that I never received. Over a week later I finally get a response saying it didn't go through. It did because I had a confirmation and they had emailed me that one of my items was sold out and couldn't ship. Fine, this week I tried replacing my order using a Haute cash coupon they gave me with printed redemption dates of 10/6/17-1/9/18. The code wouldn't work online so I had to call again. I spoke to someone who clearly did not know how to listen, he kept repeating the same thing over and over. I asked for a supervisor 6 times, and was denied each time until I finally flipped out. He agreed to honor the coupon for me if I placed the order, so I did. $250 of which I was supposed to receive $100 off. I even sent a picture of the coupon to their email, which he didn't have access to... The order went through and then he tells me it will take a few minutes to show up and that I should call back. I did not just spend 30 minutes on this call to call back and go over it all again. He gave me his operator number and claimed his name was Nelson, and said if I sent an email again with the coupon and his name and operator number, they would honor it. Today I get the response saying they won't honor the coupon. I called. Poor girl.. She claims she tried to help, but Nelson didn't leave notes in my order. She supposedly spoke to a supervisor, they denied it as well. Now this order has shipped, which is a miracle considering their recent track record with ridiculously long shipping times of two weeks or more, so I'm stuck with all of it at a much higher cost than expected, or stuck paying to return all of it. "

"I bought a 100.00 pair of boots that are too big. Unfortunately when I called customer service they told me I had to pay for shipping them back( I did not pay with PayPal ). That was about 40.00 when I went to the post office. Needless to say the boots are still sitting in the box in the trunk of my car. I want to exchange or refund or anything that isn't going to cost me so much however I get no help from customer service. I wish I would have read these reviews before I purchased. I hated giving even one star. They should be out of business soon with the way that they do business. "

"I ordered a dress for a holiday party. I tried it on when it arrived and it looked HORRIBLE. Material was crap and the fit was awful. I took the dress to the post office the next day and paid $13.60 to return the dress. Two weeks later the dress was mailed back to me with a letter saying that the dress was returned in unsellable condition. It was in the original packaging with all tags still attached. Same condition as it arrived to me. I have been ordering clothes online for a LONG time and have NEVER had trouble returning something I did not like. Now I am out $70+ for the unwearable dress and $13+ for the return shipping. I will NEVER order from Torrid again nor visit their brick and mortar stores. "