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ap92948

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Torrid.com

2/5

Online order

I placed an online order for 3 items on a Wednesday I wanted by the weekend, so I paid for overnight shipping. On Thursday, I received an email saying that part of my order was on its way. The tracking info only said that a label had been created. No info was provided regarding why only part of the order was on its way. On Friday, I received an email saying that one of my items (boots) had been canceled and that I would not be charged for this. Still no package though. Tracking info still only said that a label had been created. On MONDAY, I received the package. The boots were there! But another item (tights) was not. Now, the boots were more expensive than the tights, so whatever. I was also initially charged $.01 more than the total of the order minus the cost of the boots. A day later, my account was credited $.02. These are the only two Torrid transactions in my account. My point is that this process seems disorganized on every level: shipping speed, communication, and accuracy.


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