"When we need to return items purchased online and pay with PayPal, we have to ship them back at our own expense and cannot return them to a store. I was dismayed to have to pay $70 to send three pairs of boots back that did not fit me --- even though I live within 4 miles from a store. First and last purchase."
"I ordered the cutes boots ever threw the store online with my store credit, one Black Friday, I waited 2weeks for my boots decided to go to the store check the status, They said for some reason they put the money back on my store credit! I got no email stating anything I was just waiting.So I go home And I tell myself I can’t let go of these boots so I call customer care sweet lady help me order my boots no problem and I got the same deal as it was Black Friday coo!!! So I wait another 2weeks I’m excited buying outfits to match my boots that are coming. FedEx drops them off "
"Ordered online two weeks before an event. The online shipping says 5-7 for standard shipping. 9 days after order places (money debited) I get and alert it has shipped. Days pass and it still says sitting in CA. Call customer service and was told it was shipped but being held by UPS. This after being on hold to get to a representative, then he places me on hold more than once.
This is not a one time occurrence. The same thing happened on my last order. I can understand a day or two delay with the holidays. It took 15 days. I had to go purchase the items elsewhere to have it for an event. I fell bad for people who can't or don't have the money, time, or location to purchase again. The package is sitting waiting to be returned. The instore people are always great! "
"If I could have given less than one it would have been awesome. Never buy or recommend ever v"
"I placed an order on 10/17 and still have yet to receive it over 2 months later, yet Torrid had no problem charging me for the items right after I made the purchase. I've emailed and called countless times and no one can seem to tell me when I'm going to receive my items, but when I try to cancel it, they say they can't because my items are going to be "shipping soon". FINALLY, I receive an email stating my items are ready to be picked up so I go into the store and they tell me that their system shows I've already picked up my items when I hadn't. They call customer service who says the majority of my items are no longer available, but they'd ship me what they had in stock and send me a confirmation email. I received the confirmation email, but 30 minutes later, I got another message stating they cancelled my order. Everyone in the store and the majority of the people over the phone have been very kind and apologetic, but I just want my clothes or I want my money back! Looks like I have to dispute this through my bank now. "
"I'll stick with Amazon & other retailers. The shipping for this site is a joke, after a couple days the shipping info stopped updating so tracking the package was useless. **** is going on behind the scenes? "
"I PLACED AN ORDER NEVER GOTTED ,, CUSTOMER SERVICE COULNT HELP ME THEY ARE WORT LESS I USED TO SHOP HERE AT LEAST 3 TIMES A MONTH FORGET IT NOW. SO DISSAPOINTED."
"Tried to call customer service at least 10 times get a busy signal a fax squeal or it just disconnects the call.
I want to return an item and cannot get assistance I have been satisfied with the clothing but now I have a blouse that is so huge I cannot wear it and cannot get help. WTF"
"I had the same experience as others. They told me my item was shipped within 4 to 10 days, and even though it was in stock it's not going to take double that. They don't allow me to cancel the order for some lame or reason. I have to just sit back and wait for it to ship and be charged and then cancel it. Well as soon as it hits my bank I'm going to dispute the charge. The item will arrive too late because it's for a wedding which is before the expected delivery date now. And they're telling me it hasnt shipped because of postage delays but they don't get any more specific than that. And I can get 2 day shipping with other vendors, so what is their problem. Horrible customer service good luck trying to get through. But the worst part I think is it's ridiculous but they won't even allow me to cancel it, when I don't want it anymore because it won't get here on time. They shouldn't be in business anymore."
"Ordered a package on 11/27 with delivery promised within 4-7 business days. December 8th. Still no package. Emailed customer service several times and no response. Finally got through on the phone after several tries and was told my package was coming between 12/10-12/17! That's no 4-7 business days. No explanation, blamed on "warehouse." No offer of any type of resolution of consolation for package. Also noted that there was no shipping update given to me at any point. VERY disappointed. Will never shop here again."
"I never received my items no tracking info customer services reps and manager are liars spend all together about 3 hours on phone still no resolution"
"My items never shipped, I contact Torrid and was told I need to wait 5 business days after delivery date to start a claim.. the items never shipped! There was no delivery date. They finally got back to me days later, now items are out of stock, and said they could either still send or refund. I wanted the in stock items to ship and refund out of stock... again, days later, they confirm they will overnight within 24 hours and refund. Its been more than 24 hours, still not shipped. I placed the order on 11/17 to be worn for an event on 12/09 and still do not have... Really mad and will never order with them again. The response time is far too long"
"I have been a loyal customer of Torrid’s for over a decade! I personally got to know some of the employees in the Platinum section before they all left when Love Sick closed, and Torrid branched off this Fall 2017 from Hot Topic! I miss the old Crew! They have become worst than purchasing from China!
The sizes in clothing have changed somewhat, and the size of the shoes are all off. You never know what you are getting when order arrives!
The Employees in the Platinum section do not know what they are doing or how to handle simple problems; not trained! I have never experienced a shipping delay like this from Torrid in 10 years during a Black Friday!
As big of an Organization that they are, I will never believe the lies they are telling everyone as to why the orders are not shipped out!
I just want my freakin money back at this point and have just put in a dispute with my credit card Company! 12 days is too long and still waiting for orders to ship! What the ****
The only other Company selling plus Size Clothing I’m experiencing this from right now is Fashion Nova!
But Torrid????
Shame on you Torrid!
You are the worst Plus size Clothing Store and deserve (0) stars "
"Ordered a few items for my girlfriend for her birthday about 2 weeks (12 days) before her birthday.
Order sat in processing for a full week. They finally shipped about 30% of my items (which won't be here for another 8 days, 3 days after her birthday) - the other 70% of my items were given a tracking number but 24hours later they still have not been tendered to OnTrac.
I contacted customer service and they just gave me a form letter that they just "recently upgraded their systems" and promise it will make a "better experience" for everyone going forward.... This is the same message my girlfriend received from them nearly a year ago when they pulled the same stuff.
Avoid at all costs. If you absolutely must buy from them, try a retail store, or be prepared for an unreasonable wait."
"I can’t believe this company is still in business. I ordered two items from the store in which they were in stock. It has been 9 days and my order is still in process. They say they are having shipping delays and don’t know when they can ship it out. This is product I have already paid for. I have sat on hold the 1st call for 45 minuets the second call for 20. I called corporate and they put me through to a priority line in which I sitting on hold now. What a shame I feel like I’m ordering from China! Not from California. "