"The rep was very helpful and she was very efficient also"

"The nice lady DID give me her name, but I am sorry I don’t remember it. She grasped right away what was needed and, with a few tasteful funny remarks, completed my request."

"Only disappointment was how long it took to get in touch with person who could help. Probably talked with 5 or 6 people. Also had to enter Cc number several times"

"Staff was very informative and kind"

"3 different phone conversations with 3 different people...first one very friendly & accommodating but several errors in the order...second phone call friendly & understanding the problem from the original phone order however transferred me to billing department which was closed & therefore had to make a third phone call...that person was very efficient. friendly & straightened out the problems. Order seems to be correct now however it is being sent to my daughter & it is too early to know if it has arrived."

"Just keep the Customer Service Support Team doing their best. What I have been giving in customers service they are. Customer Service is very important!"

"I don't like the lack of receipt for easy returns. Makes returning, if item doesn't work out, harder for me. I hesitate to order from Talbot's for that reason. Returning is harder."

"Very helpful and quick to respond. The entire interaction took less than a minute."

"phone is my best means of communication. PLEASE KEEP OFFERING PETITE SIZES!"

"The phone associates (I had to call twice) were unable to see my online cart. I had issues with not being able to complete my online order for weeks, that is the only reason I had to call. Nobody was able to help with how to actually complete an online order. I am a working mom with a 6 month old and a 4 year old and the only time I have had to shop is online in the evening when the chat and phone lines are unavailable. You made it so damn hard to give you my money. I will be shopping at Eileen Fisher and Nordstrom much more as they have great digital experiences. I took screen shots of the issues if you actually care about fixing your website experience I would be happy to help share more details."

"The item I wanted wasn't available on line. He took care of it."

"I could not figure out how to get the discounts listed in my catalog on the online site so I called in. She was great."

"I can always feel confident when calling Talbots that I will reach an associate who is knowledgeable and friendly and capable in all ways."

"She spoke without an accent She resolved a complex problem of duplicate order plus exchange of size for shoes. Polite efficient and got job done in under 15 minutes"

"The woman who helped me went out of her way to change the shipping address before it got shipped. Awesome!"