"Excellent example of customer care!"

"I like the fact that Talbots doesn't try to sell me more than I have ordered or wants me to participate in extra services for 30 days free. I don't shop with those companies any more."

"Wait time to order. To long"

"I was provided. Birthday discount during the month of May and attempted to redeem it. The online system did not accept. My contact indicated that the adjustment would be provided. However, I am still awaiting the adjustment using my Birthday discount."

"I ordered 2 items a little over a week ago still have not heard order is pending. That’s a long time to have 100 +blowing in the wind."

"Very pleased because my first phone experience"

"Needed to add an item to an order I placed online. Associate did as asked in adding one item, but didn’t give me the 30% off. On hold quite a long time until she finally figured it out. Then she charged me the full amount of both items again—instead of just charging the difference for the new item. So after seeing I was double-charged, I called back to cancel the whole thing so I didn’t have to dispute the second charge."

"Website has proved frustrating a number of times. This time I called rather than trying to re-input info on the site over and over. Calling was a much better option than getting more frustrated. You might want to try improving on your e-commerce site so you don’t risk losing a sale or even worse, a customer."

"I believe the gentleman's name was Oscar and he was extremely helpful and understanding."

"I was very satisfied, no complaints."

"Reason I had to call was that the online ordering was not working properly."

"I am very happy with how my return was handled."

"Phone order went very smoothlyAgent was knowledge, friendly & professional. Looking forward to my merchandise"

"Talbot’s is great and has trends for multiple generations."

"Very pleased with my order call. Completely satisfied!"