"I received a call back in a short time!"

"The person I spoke with was professional and tried to help within the limits of tge transaction (I.e. my order has been confirmed by Talbot’s but apparently not registered in your system as yet. I was instructed to call back."

"I was very satisfied with the phone experience. I was able to purchase my desired item quickly and efficiently."

"I appreciate being able to speak to a human instead of amacine"

"Extremely satisfied with my phone experience. Just waiting for the credit from a double c/c charge to deposit."

"It was frustrating to not have been able to place my order online. The CSR took care of it on the phone quickly. Now I have to find out what is problem with my online account"

"My recent call was for additional help with an order. I have shopped at Talbots for many years and needed special assistance. I have been going through chemo and my size has changed leaving me unsure of what size I needed and wanted to speak with a caring understanding person. This was accomplished with the Talbots employee who helped me with her experience and very caring help."

"I know I can shop Talbots and find my exact size."

"The associate was knowledgeable about my order and made certain that I received the same price that I had found online."

"The website has become very user unfriendly when trying to place an order, late nite/early morning it just clocks unable to place order, trying to make pymts on line recently and it just clocks, your IT dept may want to check the website"

"This was definitely the best customer service experience I have ever had."

"Duplicate charges to my account not being correct in a timely matter will keep me from shopping with your company! Your quality on this last order isn’t what it has been in the past. You combine the duplicate charges with poor quality, why would I recommend or continue to shop with Talbots?"

"Talbots products are well fitting and attractive."

"CS agent was very helpful. Appreciated their follow-up and assistance during the call. Lovely experience."

"Fully satisfied with the associate"