"My package came damaged with 3/4 of items missing. I was taken care of quickly and efficiently. So much thanks to the representative!"

"Your website was not accepting the coupon code. The store was closed when I tried to place the order. I called the next day and tried to place the order. After an exhausting time with your associate, she said she checked with the manager and manager said they could not honor the coupon."

"The associate who assisted me in ordering never mentioned a store search for the item that I couldn’t get. I didn’t think to ask about this during the call."

"The quality of clothes has gone down drastically. mostly boxy, too many large pockets with exterior seams, material poor. No one wants acrylic sweaters! Petite T shirts too long. I have talbots clothes from years ago. Much nicer. selling clothes that pill after one washing according to instructions not good for return customers."

"Unhappy about time I must wait before Talbots will reshape list item."

"The associate was very patient with me, and was able to resolved my problem."

"No problems w/phone service. I do have a problem with Talbots putting pictures of clothing in their magazine and sending it out only to find out that that product is not longer being sold. Also, I believe Talbots clothing has been going down hill and not made as good as it use to be. I believe before magazine is sent out, you should check and make sure you have these products."

"I love Talbot’s. I buy all mY clothes there."

"Talbots customer service is professional and friendly"

"I ordered a blazer as I need a navy one for a Board I am joining. Soon after I placed the order, I realized that a double breasted might not be acceptable. I live on the west coast, and customer service was closed, so I sent a message asking if I could cancel the order (often there is an hour or so one can change their mind about a purchase, but I couldn't find that option). Knowing customer service agents would be online before I would be awake, that was the best option I had. I never got a message back from that message. I then called in the afternoon to see if the order had been stopped (with work, I couldn't call before then). He said it hadn't gone out yet and was requesting a stop, but couldn't guarantee it. It did go out over a day later, so both of my attempts failed. Normally it wouldn't be a big deal, but it was a $175 blazer, so I am in an unfortunate situation."

"Phone experience was perfect, the rep was excellent. I love Talbots but some of the quality has been lacking over the last few years and I’ve started to shop at Ann Taylor more than Talbots for work wear."

"I remember the days when u would call Talbots and someone would immediately answer the phone. It’s become painful to call now to order. Sometimes they even have to call me back. I’ve been on hold for 15 minutes waiting for someone to order a product. I miss the old days."

"She was great...a real keeper"

"My in store and online experience was wonderful and impressive"

"The person was great and resolved my issue."