"My order was lost by ups, and your person was very nice about seeing that I got a refund. It came through on my card quickly."

"I actually used the chat and it went very well. It was convenient to use the chat b/c, as many of us do, I was doing three or four things at once."

"Had to call twice. First call not very pleasant."

"The shipper didn’t include a return slip. I wouldn’t have called if l had received one."

"Talbots is wonderful to work with. It is no wonder they are the best."

"The lady that took care of my request was very helpful, polite and knowledgeable."

"It would have been more pleasant to have immediately spoken to a person. The service of Newgistics was totally unacceptable."

"Talbots customer service is exemplary. I could not be more satisfied."

"Talbots has been my “ choice “shop since I graduated from Plymouth State College in 1967. The shop is on Washington Street one street from my Cape with my husband of 51 years , who buys me gift certificates for lots of reasons. I only use American Express Classic Gold ."

"Love ordering online. Twice recently have been unable to complete order because of difficulties with overload on Internet."

"Customer service person was delightful and very knowledgeable with the product. I will continue shopping at Talbots in the future."

"Manny was efficient and knowledgeable."

"I’m very satisfied with my phone experience with Talbots customer service. Problem is always resolved easily and no unsatisfactory issues. Very professional and pleasant experience all the time."

"The Talbots in Grosse Pointe is my favorite store. Lovely place to shop."

"Things that could be done to improve the buying experience for customers would include restocking depleted inventory; providing additional photos of items (front, back, interior, on model) & a more thorough description of features, esp. with handbags; including the official Talbots colors and where product was made as part of the item description; providing a chart with actual garment measurements for each size offered for every clothing item; and fixing the Talbots.com glitch that doesn't allow the customer to be able to click through to the tracking info for USPS tracking numbers that begin with 4."