"After 3 WEEKS!!! of item not being shipped , I had to call Rural King Customer service. TWICE they had no clue what is going on with my order. In the rude way they told me that they have no idea when my order will be shipped.
WORST EXPERIENCE EVER
Had to get Pay Pal involved to get my money back. Pay a little more and get products from reliable sellers.
DO NOT BUY FROM THIS B.S. Store.
"
"Purchased a handgun online but wouldn't let me pick up item because my id has a po box instead of physical address despite copy of my order that they said I needed to bring that shows my physical address. Now I have to produce new documents showing my physical address to get my gun that I've already paid for and having the background check! What's wrong with this picture? I've had better customer service at yard sales! I'll never purchase anything from here again!"
"Today I went into the men’s restroom at the Alcoa/Maryville, Tennessee Rural King Store. I was surprised and disgusted at how filthy the restroom was. Rural King moved into this old Kmart building in March 2017. You could tell that this restroom has not been cleaned at all. It was disgusting and should be condemned by the health department."
"I ordered an a.c. cover online. The site said at the time and still says "in stock". 3 weeks and several storms later, still "processing". In also sent an email regarding this to get NO response. Have to call tomorrow for a refund and go to Lowes. Ill pay more but, ill get my order!!"
"Ordered a 30-06 rifle from RKGuns.com and had it shipped to my local FFL. After waiting a month for it to arrive it finally did. All the paperwork seemed correct ; a Thompson Center Compass 30-06 and after a quick glance in the box( could not see the barrel due to paper and plastic wrapped around it) went on home. After unwrapping everything I noticed the barrel stamp said 6.5 Creedmoor. After being redirected from Rural Kings Customer service to my local FFL to Thompson Center back to RK and back to TC and back to RK for a final time they told me there’s nothing they can do. This was my fourth and final gun I will ever purchase from the company and I will never again recommend them to anyone."
"AFTER 10 DAYS , THE STORE CANCEL MY ORDER NO EXPLANATION , DO NOT WAIST YOUR TIME "
"I was in rual King in Niles Michigan, when I had a problem with a tent that I bought that did not have a canopy in the package. The ladies and customer service did everything they could 2 rectify the problem. And I'd like to give you their names if I can't when is Michelle she works in seasonal when is dawn she is a CSM and the manager is Jen. They were absolutely wonderful. I got it replacement tent within 20 minutes. And the ladies even help me to put it in my car. My name is Robert Stewart I'm 73 years old and the girls were fantastic. Thank you for allowing me to take this survey"
"I ordered some traps from rural king. The packaging well there wasn’t any. They sent them unboxed. They were mangled most of witch could be repaired and since the animal invasion needed immediate attention I kept them. I called and spoke to a very nice representative who asked me to take pictures and send them. After doing so I was informed they would reimburse me the cost of shipping on my free shipping order !! When I asked for clarification they responded with a total that matched the tax total on the order. I informed them that they could keep my money as it was the last they would get from me. "
"I placed and order with Ruralking and had them ship it. They gave me a tracking # that never worked. I called their customer service and was told it was shipped. it wasn't. I called again. they said it was shipped. It wasn't. they finally gave me a delivery date. it never came. they told me to call fed ex, I did. Fed ex said they haven't rec'd it yet. so no shipping date so far. Ruralking does not know what they are doing !"
"I ordered a Mossberg 308. Twice and both times they screwed up my orders. First one bought in stock and it took 2 weeks then they canceled my order and offered a discound on another gun but I didn't see one I wanted so they just said too bad. They did call me 1 month later to apologize for the issue and told be they had it back in stock with a scope, muzzle break and bipod with it and they would give me 10 dollars off. (woopie...) So I gave them amother shot. Well when it came to my ffl dealer I saw all the assesories including the opric was a different one and brand completely. I called them and they said it was an issue from the manufacturer so I sent it back. In the mean time im already upset this is twice its happened but then they offered me a 50.00 credit if I emailed them about it and I have 5 times with no response. Very disappointed with this company and I buy a lot of guns and parts and so do all of my friends and family and I have literally black listed this company because of the poor seevice ive received time and time again. So to anyone who reads this I would just stay away and look at a different company. "
"My order was placed on may 13th and it was in stock. It started processing on the 14th. After 8 "business days" i called to check on my order and they said its 7 to 10 business days. Ok. So i wait til today which is business day 11 and called. Its the 29th now and still processing. Now im told that they are waiting on a shipment form the parent company and dont know how long it will be. Bottom line if u have 2 months to wait on your purchase to save a few dollars go ahead. I myself will NEVER order from them again. No one can give me an idea or timeline. Thanks RK.."
" Memorial Day will be 3 months now since my order. After many emails and very slow responses did finally get my pistol. The extra magazine though paid $30 for has still not really come. Besides all the excuses on all of it that was back ordered, returned to store stock, and back ordered again. Went to the store where I picked it up, that the department manager told me, " if I don't receive in a timely manner, they would make good on it"' and even initialed it on. Well when arrived, then store manager said they could not do that, and they had three of them hanging on the rack. Next trying to get my refund from online ordering department. VERY DISSAPOINTED !"
"I saw a gun case in the newspaper flyer and stopped by to pick one up. The guy behind the counter said “I haven’t even looked at the flyer yet, not even sure if we have that. Our cases are in the next isle over if you want to go look.” When I went to look, none of the cases had prices on them and were scattered around. I only go to this place when I have no other choice. Terrible customer service and terrible attitude from employees. "
"DO NOT and I stress DO NOT order from this company online. Hell I will never even go into their store again. Ordered a picnic table online received no confirmation email or tracking info, ordered thru pay pal paid 35.00 shipping and handling so when a week went by I got concerned that I paid that much shipping and no table. Sent them several emails, no reply. Called a number she said she had to get in touch with warehouse to see and she would call me back. She never called back. Wrote a nasty email, finally a return call which she left me a voicemail. She stated that in order for them to ship I would have to pay a freight charge on top of what I had already paid. They hadn't even shipped it. There I would have been still waiting and right after I ordered they didnt call to say this???They are frauds and crooks and this is not how u do business. They are so stupid because people order online now for convenience. I will never deal with them AGAIN!!!!! I also will tell all my friends and family to not go in the Clearfield, Pa store anymore. I will stick to Tractor supply."
"I placed an order for one item and received the wrong item and said item was missing a part. When I called customer service the woman informed me that I was incorrect, I ordered the item I received. She also, in a scolding tone informed me that I was giving her the incorrect order number (which clearly is on my packing slip, I will take pictures of this and also spread the word.) She also stated that should I return the item I would be responsible for return shipping and restocking fees. She did offer to send the missing part. In the consumer world the customer should be right (under many circumstances and mine certainly did apply). Rural King however has the reverse policy. Absolutely, will never order from them again and will inform everyone I know in the chicken business (which are plentiful) of their inept and irresponsible customer service. "