"They shipped me the wrong item. It was broken as well as incorrect. When I called customer service I was told it would be 12 days before they even processed my complaint. Completely unhelpful and unbelievably incompetent!"
"Ordered on 12/16/2017 delivered 12/19/2017 no problem but was short one product. Have left two emails with customer service say they have recieved but still no word if missing product is being sent? Have tried calling several times but told i'm important but will have to wait at least 50 minutes. they don't have enough operators or just don't care."
"Placed order online. Tried to get into contact regarding my order, absolutely no way of taking to anyone. No response online. The worst service, by far. Nonexistent. "
"I ordered two items on line for my grandkids for Xmas on Dec. 12. It said they were in stock and would ship 1-3 business days. After a few days I emailed customer service to get a tracking #. I never heard back. Subsequently, I sent 3 more emails and never got a response to those. I tried calling many times, but the wait time was always at least and hour, so I hung up. I finally reached someone by phone on Jan. 10 and was told that my order was sent to the fraud detection dept. He didn't know why and I sure don't know why, I order all the time on line! They never sent me a notice that there was a problem, they never answered any of the emails I sent, but they did manage to send me two emails asking me to review the items I ordered! I have never experienced such poor customer service. I would not recommend this company for on line purchases."
"I purchased this 12/18 & I've never received it. Do not order from Rural King.com. I've emailed twice...no response & I've tried calling & the hold time is always an hour. When I finally got someone, I was assured they would look into it & call me back & no one ever did. I called again today & couldn't get thru again. I called again yesterday & told the rep to just cancel my order & his response was "He'd see what he could do". No one I've ever talked to there gives a straight answer, they just always leave everything up in the air. This was a Christmas gift, which makes it extra irritating. Seems like they sell items that they don't have in stock, but won't admit they're not in stock."
"Ordered way before Christmas. Only received part of my order. Called the first time and waited 35 minutes to talk to a customer service rep and she said the rest of my order had shipped from another warehouse but she did not have a tracking number. Waited a week..called again. This time I waited 45 minutes to get a rep on the line. She said the rest of my order was OUT OF STOCK/ON BACKORDER and could not give me a shipping date. Still waiting to receive 5 items 2+ weeks after Christmas. No emails..nothing..to let me know they did not have my items. Deducted my payment from my bank within and hour of placing my order and I have nothing to show for part of it. Do not have 5 items paid for or the money I paid them (no refund offered). HORRIBLE HORRIBLE COMPANY"
"I have tried to call many times for shipping information and to find out when my package will get to me. They didn't give me a tracking number or anything. Waite time is 54 minutes "
"Do not shop online
Bought some flannel lined cargos over a month ago and the order never arrived. When I called customer service was on hold for almost an hour only for a rep to give me some lame excuse about a "problem occurring when item was being transferred to a different warehouse." Rural King is quick to take your money but refunds take up to 2-3 weeks. Still have yet to get a refund!!! Definitely do not recommend purchasing their products online. Definitely go to the store"
"I ordered from rural king online and was not given any tracking information! It has been close to a month and my items still have not arrived! I have sent multiple emails and called the customer service line. No response on the emails and when I call no one can give me an answer. Mind you this order has already been taken out of my bank account but I do not have the items. I recommend to never order from them online. Terrible customer service and fraud! "
"The worst experience I have ever had ordering online"
"Order never arrived after 2 weeks waiting. Called to see what was going on was told sorry we cannot fulfil your order after waiting 2 weeks and 40 minutes on hold for customer service I at least got my money back. I am done buying from rural king."
"I was in the market for a 3 point hitch spreader and post hole digger. Shipping costs were excessive so I left everything in the shopping cart while I searched a bit more. I received a couple of emails asking why I hadn't completed my purchase. I told them their shipping cost was too high. They said they would have customer service contact me. I went back later to browse some more and my cart was empty. I guess they don't need the business. Based on other reviews it's probably just as well. Adios RK"
"Ordered 12-9, got half the order 12-20. The packing slip didn't indicate in any way why the other things weren't included. Tried to call customer service, was on hold for 47 minutes. Finally got through the lady on the other end didn't know why the order wasn't complete. Said she would call back, never did so I called a week later. The lady on the other end said that they were coming from another warehouse and that they were way behind but assured me they would be on there way within a day or two. Called back after 3 days to make sure and they said that they were still trying to fill the order. Called back today, 1-1-2018 and was just informed that the items are out of stock, and "how sorry we are for not telling you that". DON'T APOLOGIZE TO ME, APOLOGIZE TO MY 2 YEAR OLD NEICE! This was my first AND LAST time ever ordering from this company! "
"UGH!!!--- Can't get thru to customer service---2 weeks and my order still processing????? ruined my Christmas present to my sister---"
"Hey Kyle B. (Direct of e-commerce operations at Rural King)
Why wouldn't you update the online inventory with actual numbers and not promise customers products you have none of? Not a good way of doing business.
One top of that, no response to e-mails, wait time on hold for 211 customers ahead via the phone? Then no auto e-mail letting me know that you messed up? I had to call and see when item will ship? You were quick to take my money. Very unhappy with my experience with you all.
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