"There was no explanation as to why my order not shipped to me. I was planning to wear one of the tops for an event. And now I have to wait until Monday for it to be shipped. "
"This site is perfect for a wedding or special outing. I rarely wear dresses more than once, so this is a perfect site to charge a minimal amount to rent. I love that you can look at ratings by people that are similar sizes to you! It’s also great to see the pictures users have uploaded, to show how the dress looks in real life, on different body styles. Its easy to order, and easy to return! I’d definitely recommend this service. And will continue to use it! "
"I have zero complaints about Rent the Runway. They’re very professional and reliable. I’m a customer for the long run! "
"No complaints at all! Terrific "
"My first rental was wonderful! I can't wait to order again!"
"I love being able to rotate new things into my wardrobe with this service. There is a good selection of pieces. I have received a few items that are missing pieces or arrived damaged though. "
"I paid for the unlimited membership. However with the lag time between receiving the clothes in the mail and returning them, you really only get 2 weeks worth of clothes. Didn't seem worth it. Also, going to the ups store is a pain and inconvenient. I am a member of the nordstrom trunk club and ups comes to my house to pick up my trunks. If this was the case with rent the runway, I probably would still be a member. Just didn't seem worth it in the long run "
"Good. Easy process and enjoyed the dresses received "
"I bought 3 dresses and none of the sizes fit, unfortunately I had to return them. Which customer service was very happy to work with me to do that. However I would have to pay shipping money to get anew dress and the refund didn’t come in in time for me to pay for my dress using the money I had already spent. "
"All together enjoy the experience, minus the charge for shipping.
Give us the Nordstrom service and don’t charge your customers $10 every time we order! "
"I feel like I’m the best dresses for every occasion! Even just casual Sunday’s. I love the wardrobe changes this has created for me! "
"Great experience. Lots of compliments. Give it a try. Well worth it."
"I ordered 2 dresses in two sizes and I picked on that fit perfectly. Definitely read the reviews of the dresses to figure out the size fit. I’m going to rent whenever I go to a formal!"
"The shipping is lightning fast and efficient. But I notice the selection turnover is slow and stuff they have had already been on deep clearance in other websites. Their clearance and buy now prices aren’t great at all when compared to Nordstrom’s, Anthro, etc. One dress I rented sold out months ago on Anthro. But the fast shipping and turnaround may keep me renting for a while. And also maybe they could carry some tall sizes? "
"Love, love, love RTR! Great service, selection and prices!"