"Love Rent The Runway & the way it lets me change up my look as often as I like"
"it was v awesome and handy!"
"Clothes generally were cute but not functional or didn’t fit. Only wore half of what I got."
"I’m heavy right now, so I don’t want to buy clothing at this size. I can rent clothing that fits and try out higher end brands in a less expensive way.
I’ve had one issue with an order not being delivered to my condo building, but the customer service rep I spoke to was amazing and I have nothing bad to say about how it was handled. "
"Outstanding experience overall. I have had several shipments arrive with broken hangers- this area could improve a bit. And a few dresses with stains, fabric pulls, etc- not as often but can still negatively impact the experience.
Overall, just wonderful and I have recruited many friends who are using RTR today!"
"Smooth easy rental and returns. Its alwasy on time very happy with it "
"I love rent the runway . The customer service is amazing and the selection can’t be beat"
"This has literally changed my wardrobe game, I really love it. Even the delivery people are great!"
"In theory this sounds great and my friends who have a doorman or a reliable way of receiving the inconsistent deliveries are very happy. I don’t though so receiving the shipments has been a mess. When you create your account they don’t ask you what kind of building or home you live in to adjust delivery. Instead you just get messenger service in NYC. Sometimes they text and tell you when they’re coming wit a link, other times they don’t and just show up. If they could get in without a response from me it was sometimes left by my door or mailbox but other times I’d get no notification. Despite this, in the app it shows that the item is “at home.” Their customer service was largely unhelpful in trying to resolve these issues. The live chat constantly goes offline in the middle of the chat and email responses take several days. "
"I wish we were able to choose more than 4 options at a time to get the value for the money spent"
"The clothes smell like they were cleaned with industrial toilet freshener.
Also, I returned my clothes with 7 days left and they would not send me a new batch. I should only pay 75% of that month.
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"I love the concept of Rent the Runway and loved my 3 experiences of renting cocktail to day dresses before I became an Unlimited member in January. I am finding I spend too much time looking and sizes have been a struggle. Clothes have been in good shape, but one purse was really tired looking.
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"I enjoyed trying Rent The Runway for several months. I loved trying the latest styles. I am 59 and the trendy clothes are often too young looking for me. I probably received 6 items in a 3 month period that were too small even though they were my size. I chose one that was way too long. So I guess it is reallt important to read the reviews and not just go by the pictures. I received several items that were brand new that i loved. I also received a couple of items that appeared to have come out of a discarded clothes box! It was fun and I probably will do it again in the fall. The service was excellent in terms of ease and the shipping process."
"Love being able to go into the store in NYC for easy returns and new outfits. The selection is huge, going from a casual top to wear to work, to more formal client meeting outfits to amazing dresses to wear to weddings. Highly recommend!"
"I like the unlimited service so far! Helpful during my busy spring. Still not sure what size I'm considered but working on it!"