"Two dresses I rented had BO smelling armpits and one was stained but the service is prompt and the selection is fantastic. "

"I am finding my favorite ‘heart’ Items are often not available or not available in my size. I am also being charged $170 for unlimited but my contract I signed said $159"

"I have loved getting these designer dresses to try. Every single one has fit perfectly, something that never happens at a store!! I am spending this first month of Unlimited trying on all the things I like and will probably switch to Updated. I don't have that many events in my life to justify Unlimited, but it was perfect for the first month because now I know how all my favorites will fit when I order them in the future. It's also a huge time saver to look through beautiful dresses on RTR than to spend hours shopping and hoping to find something!!"

"I feel that the clothes were for someone who isn’t 5’3”. Every pant was too long "

"I have unlimited and rent reserve for specific events and the first 2 months of unlimited were amazing, now I found myself browsing for an hour to find pieces worth renting. I think there needs to be constant rotation and updates otherwise it’s the same stuff every time. Also I’m not super tall (5’6) but I have an athletic build and almost all of the shorter dresses don’t fit length wise (usually because of my bum and chest using extra length) I’ve sent back a handful of dresses that I couldn’t even wear once. Something to think about "

" I ordered three dresses from rent the runway, two of them are absolutely perfect ! The third one the fabric is less than I expected and it is a little tight in the chest "

"I’d heard about rent the runway in the past, but never gave it a try. Well I’m happy to say that the service was fantastic and my outfit was stunning! I even received everything much sooner than anticipated, which gave me time to try on what fit best. The shipping and receiving was also fast. Items are received the next day after being shipped back. My experience was simply marvelous, thank you!"

"As soon as I opened this purse I knew it had to be mine. Purchased very easily."

"I dont think the length of time for shipping/returns is fair. It wastes many days of being able to select new items while waiting for transit. Also, the one dress i wanted and the main reason I joined month to month, was NEVER available. (Black Halo dress) so i am pretty upest about that.
"

"Lots of options. Everything came in very quickly and nicely packaged. The only downside was the clothes are a bit wrinkled and had to iron."

"I called with an issue/request and they were able to help me adjust my order right away. Great company! "

"My items were picked and after a day I was told that one of the items couldn’t be sent. Therefore my order was delayed and I had to pick from an even slimmer list of items. I initially wanted to do unlimited but if they can’t get it right on update, I can’t see a reason to spend more money with them."

"Rented a dress for a wedding , and I was not disappointed!!"

"I learned my lesson & will look at what the details of what items are made of. I had to return 2 dresses unworn, the 1st week of my unlimited plan.

I didn't realize they don't supply the UPS return tracking # information online, so I will remember to make note of it from now on, to track the return shipment. I also wish they would allow you to select your items, once the return package is scanned. If they offered a way to enter how many items you are returning it would work nicely that way, to help people maximize their unlimited plan."

"RTR is great and fun to pick out new and different clothes all the time. Overall, I really like having the unlimited service and feel like I'm getting what I pay for. The problem is their nonexistent customer service. I don't know why I bother leaving feedback, because even when I try to get someone's attention with scathing comments - nothing comes of it. I've received pieces that were faded beyond being ok to wear, with stains, with pulled buttons - and you just have to deal with it. They don't offer any recourse when things don't go right. One item I just never received, and no one would even answer to not give me an answer. I have no idea why it didn't arrive. Tl;dr - it's fun when things go right, but they don't give a sh*t when things go wrong and make no effort to make up for it."