"I had a wonderful experience buying my first Chanel from Allison in Soho. She was knowledgeable and friendly without being pushy. She made the experience so fun and convinced me to make the impulse purchase! I will be back! X "
"Very helpful, great demeanor and a pleasure to shop with. She followed up and put a piece aside that I came back to purchase. Very happy "
"From start to finish, Rebag was an amazing experience. This was my first time using Rebag, so I was a little nervous, but things could not have been more smooth through the whole process. Daniela was such a wonderful advisor as well, and she was always there to help with any questions I had - she is incredible and made my first time experience so great. Thank you so mcuh!"
"I absolutely love Rebag! I’ve been a customer for several years and can’t be any happier with all my purchases.
Laura Shaw is an amazing liaison for the company. She has reached out to me many times over the years to help make my shopping experience even better. Her kindness and attention to detail is always appreciated!
Thanks Rebag for all my great finds and I look forward to doing some more shopping with you in 2024!"
"Thanks to Alex for the excellent service! I had a great experience shopping. "
"Never buy from this company !!! I have purchased a Hermes bag from them online. I never received it!! I had have to trace it myself with FedEx. But Rebag filed a lost claim to FedEx. They received the money from FedEx for the lost claim. Three months later, Rebag still won’t refund the money to me! They kept my money and FedEx’s money!!
First, They told me to contact FedEx myself as a recipient!! I confronted them with FedEx’s paid claim number. Then they told me that Affirm put a charge back on my account. I called Affirm and got a confirmation from Affirm that there’re never a charge back on the account. I have forwarded the information to Rebag. They won’t take it. They won’t contact Affirm. They said Affirm have to contact them directly saying there’s no charge back. I suggested to do a three way call. They refused the idea. They kept telling me that their system showing there’s a charge back. But they don’t contact Affirm to get the truth about it. They just kept my money and has been kicking the ball around.
This company is really disgusting. Really dishonest. Never buy from them!!!"
"I generally love how Rebag system is, it’s fast, very simple, and most convenient compared to other companies. And Natasha made my VIP experience on another level!! I feel so comfortable buying or selling with Rebag and Natasha"
"I’ve contacted customer service and was very well supported on my queries. Very polite and responsive. It’s the second time I purchase a bag with Rebag, and totally recommend. Very professional. "
"Grade A+ why I always buy my bags from Rebag ! "
"I came into Rebag with no intentions on purchasing a bag. This was my first time in the store and was very impressed with the selection of goods, prices, and working with Aiyana was wonderful! She was friendly, knowledgeable and patient. She went above and beyond to secure a Chanel box and dust bag for my purchase, although it didn’t have the originals. It was great that the store was willing to hold my bag after I purchased it so I didn’t have to worry about carrying it around. I would definitely recommend working with Aiyana and purchasing from Rebag. I could not be more excited about my first Chanel! "
"Antonella's knowledge of Chanel & Chanel vintage is incredible. Antonella is attentive & was focused on the perfect Chanel Flap for me & it is exactly what I want. Her enthusiasm & passion made my shopping experience fun!"
"Catherine I was amazing for many reasons. She was kind, patient & knew the items very well. She made my experience 20/10! Will certainly be back to shop with her!"
"Nils Markus did a great job in expediting my submission. I highly recommend him! "
"I had my questions answered by Daniela from VIP Service and I was confident in sending my bag with her help. I was able to sell my bag and get the funds easily. Don’t hesitate to ask questions if you have any concerns! Everyone should be able to help you like Daniela did with me. "
"She was very helpful and patient with me. She helps me every time i have a problem and she solves it quick and efficiently i really appreciate having her to work with! "