"Sold me an open box product, but delivered a different product, then would not make good on it even though they had the right product in stock unless I paid them more money. My invoice matched the HP part number of the correct product and they admitted that their product was not as advertised, but would not send the right product."
"Most people only write comments when they are dissatisfied. I have a different story. I was pleasantly surprised by the customer service. I read such terrible reviews was scared to call them about an exchange. Although I did have to wate a while on the phone, the customer service people were friendly and prompt. I needed an exchange for a misordered part. They got it to me by the next day. I am a little upset that I had to pay for shipping on the returned item, and about the high cost of shipping to begin with, but overall I had a pleasant experience. "
"I won't ever order from these folks again. I needed a product next day and paid for it, after confirming availability. The next day, I rec'd partial shipment, and was told the remainder would be dropshipped. I then called the source of the dropship - PCMall used wrong part number and they can't process the order. Called PCMall a week ago. They said it would be fixed. Couldn't get a supervisor to return call. Can't get anyone higher than supervisor on phone (they won't release names/numbers). Finally got the package (no call backs from the company). Installed it and it works ok (problems are not their fault). Got the credit card bill, too. They added $230 to the charges without my authorization. First, they billed the proper amount. Then, they tacked on the additional amount. Called to complain - nobody is available. Tried for a supervisor. He'll call back (yeah, right). I'm a lawyer and I don't need this aggravation. I've now put in a call to corporate counsel. Let's see if their lawyers are responsive. Otherwise, I guess we have to dispute the charge or go to court."
"No Bait and No Switch, just No merchandise. Purchased the advertised Sennheiser HD-202 headphones for $9.99 each plus shipping and handling. By ordering a quantity of three the S & H was a reasonable $9.39 total. After two weeks of no word and no delivery, the order status showed cancelled and “discontinued.” They sent e-mail confirmation that the order was received, but could not be bothered to inform the customer when they cancelled the order. Sure gives you that warm-fuzzy about their commitment to customer service, or ordering anything from them in the future."
"I am extremely disappointed with quality and responsiveness of PC Mall customer service.
Today, on January 21, 2004 I called to track the status of my rebate which has been mailed 6 weeks ago. I spent approximately 30-40 minutes on the phone trying to connect the right person. I spoke with 2 account executives who could not locate the rebate by my order #. The rebate status was not available from website either. One of Account Execs stated that I should try to talk to Customer Server rep. or Rebate department. He suggested to transfer me there however he refused to provide their phone number. I was thrown back to the phone menu where I spent another 20 minutes and that brought me to anouther Account Exec who explained that if Customer Service line is busy, it will throw me back to the menu over and over again. I called 30 minutes later and was magically connected to a Customer Service representative named Priscila @ extension 4744. I tried to find out the status of the rebate. Instead of trying to help me, she referred me to a rebate Terms and Condition. I tried to explain that while yes, I understand, it takes "6-8 weeks to process the rebate after claim is received", I would still like to know if the the claim has indeed been received. She interrupted me and referred me back to the Terms and Conditions. Few times I tried to assert that all I want to know is if the rebate has indeed been received but she kept interrupting me saying the same things over and over again. When I tried to stop her and asked when should I expect a status she just hang up the call that trew me back to the phone menu.
I am extremely disappointed. At this moment I am posting the same comment as above on the following sites:
resellerratings.com
bizrate.com
bbb.org
I will also ensure that web sites that post deals on PCMall.com and all associated sites ( MacMall.com and eCost.com) are aware of my experiences.
I also would like somebody to contact me within 24 hours with the status of my rebate and explanation why the Customer SErvice is so unfriendly on PCMall.com"
"Myself and a friend ordered USR 802.11g AP + PC Card for a decent price (w/ rebates). (Seperate orders). The merchandise arrived fast and as ordered for both of us. Some of the rebates (2) were from the merchant and it hasn't been long enough for these to be processed. I will update this review once that comes through (or not)."
"Ordered a 128mb sd card from them and they had the best price after rebate. They shipped quick and i got what i wanted. Will order from them again."
"First time purchase from PCMall. Had a few questions, so I talked to some Reps' before placing, all were nowledgeable and courteous. Received confirmation by E-mail promptly after odering and had no problem with the tracking of it. PCMall did a very good job. Thanks. "
"Two weeks ago I ordered a LaCie DVD burner priced a little over $300 and gave PC Mall the account number for my University purchasing
card. Included in the price was 2-day UPS shipping. When the shipment did not arrive after several working days I made inquiry and was told that I had not provided a valid shipping address. Despite my repeated requests for a tracking number and my informing them that UPS delivers daily to this same address. I couldn't get a tracking number. Today I canceled the order."
"Ordered Dlink 802.11g wireless access point late afternoon and it was delivered the following day (for a very reasonable shipping rate).
Everything went smoothly, no problems.
Can't really comment on PC Mall problem resolution as I had none."
"I ordered a Canon EOS-1ds camera from this company for$6999.00 . I bought it through a corp. account set up by the National Association of Photoshop Professionals . The person I talked to was Kristine Lane . The sale went perfect and Kristine was one of the best sales reps I have ever worked with . I placed the order at 10:30 on a monday and at 11:45 on tuesday I had the camera in my hands . I WILL buy here again ."
"Stay away from this company! Poor and rude customer service! They didn't fulfill the contract and cancelled the order. Worst shopping experience!"
"Our company will not work with PCMall again! Our Sales Rep, Tony Ngo, provided us with a quote for a large SW purchase and we did not receive what we were promised. It was not until Apple told us we didn't have the upgrade protection that we realized PCMall overcharged us by $7000. They pocketed the profit and have not taken any steps to resolve the issue as of today, almost 4 months later. Our Sales Rep, Tony, admitted to the huge mistake and promised to refund our money. We have yet to see the credit and have not been able to contact him, his supervisor or anyone at PCMall about the issue. PCMall has taken no action to resolve the problem or make things right with us, their customer. This review is to inform possible customers of PCMall's lack of integrity and customer service. "
"I ordered a Canon WD-58H wide angle lens from PcMall online. I got an email stating it was ordered but I called anyways to make sure everything was ok. The salesperson said it was on backorder and it would be ready to ship in about 1 week. My birthday is on the 14th, which being only 4 days after I ordered it I figured, oh well, no big deal if it doesn't come. However, to my surprise, the lens arrived on my b-day. So although they said it was backordered, it surely arrived fast. So essentially I had a great experience with PcMall. I also have to mention that it was the cheapest place online, anywhere for this Canon WD-58H wide angle lens."
"Received DOA DVD player (Denon Refurb 1600).
Late crediting my account.
DID NOT REIMBURSE FOR RETURN SHIPPING, DESPITE ASSURANCES WOULD DO SO... thanks for screwing me for $20.
Never order again.
"