"I’m only giving 4 stars and not 5 because of the error in my first delivery. The holographic authentication sticker was left off my item. BUT Kristin made this rating go from a 1 star to a 4 star because of the great customer service she provided to me. She was in constant email contact with me throughout the process of getting my replacement item and took my calls when I called her direct line. She also made sure that my replacement item was shipped out and would arrive before Christmas! I look forward to dealing with her on my future purchases! "
"I placed a order on December 2. On December 4 I received an email saying that my package was shipped and would be arriving by December 16. On the 17 I contacted Fedex and they said the label had been created but the order had never been received. I call Fanatics and received someone who barely spoke English. She finally told me the item was out of stock indefinitely. When I asked why I never received any notifications about this I couldn’t be given an answer. I was told the best they could do is refund the money which would take 7 days. I asked to speak to a manager. I was forwarded to an automated survey. Terrible business practices. "
"Ordered an item from this company Nov 29th and received an email that said item would arrive Dec 10th. After two weeks, no email email notifications that item had been processed or shipped. I contacted the company and they said the order had been cancelled. They never notified me of this, they claim the item could not be delivered to the address I gave. Keep in mind companies like Macy's and Nordstroms ship to this address all the time. Will never order from this company again."
"Brooklyn was excellent to work with! Great customer service! Correct item shipped immediately."
"First of all, if I could rate the customer service a ZERO OR NEGATIVE I would. I have never in my life (48) been so poorly treated and had more customer service reps speak over me and not allow me to explain!! Second, I am NEVER one to post negative feedback as it is usually someone who is continually irritated at the world!! However, someone needs to properly train their customer service reps and rectify this so others are not treated so poorly and disrespected!! I had received a sweatshirt for Christmas (last year 2018) which was the wrong size. We were told to hold on to it and see if additional sizes were restocked. By February, In unfortunately forgot about it and started the attempt to the return process in November. After finally receiving a return authorization form it was shipped back via USPS (using the Fanatics return label provided) on 11-5-19. As the days go by, I keep looking at the tracking # and on 11-8-19 I check the tracking # again..... to view this message "Your item has been tendered to the returns agent at 2:49 pm on November 8, 2019 in OMAHA, NE 68108. The Postal Service no longer has the item and no further tracking updates are expected." After calling the post office, their breakdown of the message is that on 11-13-19 at 2313 (11:13) the package was delivered in Buffalo to a third party shipping company. Fast forward to 12-10-2019 and speaking with 6 (YES SIX) different individuals including three floor supervisors (and a total of approximately 5 hours), they still do not have my product, have no idea where it is, why it was shipped to Buffalo I finally received a credit (to the gifting individuals account) which is a pain in the A.. to obtain my gift. Unfortunately due to this horrible customer service, I will NEVER purchase anything from this company or it's affiliated businesses ever again!!"
"Worst customer service experience I've ever had!!! I was not told it was in USD as I am in Canada. No where did it say they would be charging in USD (not even the confirmation email) until I checked my online Visa statement. I tried to contact them via their chat and when I was explaining my case the online person disconnected. When I was finally reconnected with someone, it was too late to cancel my complete order as there is only a 30min window for drop ship items. The only reason I didn't make that window was because it took so long for someone to help me. I tried calling in and the person on the phone said he had cancelled my whole order but he only cancelled the items that weren't drop ship. I spent over an hour trying to get hold of people and I was hung up on once and disconnected once. Unbelievable customer service. Definitely not purchasing here again and definitely NOT A 'FAN'.
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"In the last two weeks my husband and I have ordered over $400 in products from Fanatics. The first item came and it was too big (wasn't true to size) which happens a lot on online shopping. When my husband went to exchange it, they wanted to charge him $10 to exchange a $30 shirt for a smaller size!!! The next thing came in and didn't fit either, so I was like well I'll just exchange them at the same time because now I have $80 in returns so it's worth the $10 exchange fee. So I contacted Fanatics, and you Cannot return multiple items on the same label!! Absolutely ridiculous that Mr. Rubin, worth over 2 billion dollars needs to run a company that cannot do free exchanges. The takeaway from this is that Fanatics needs to take notes from Jeff Bezos and Amazon. Not only is it free to return things, but with clothes they will send you a bunch to try on and then you just ship back the ones that don't fit. Amazon is going to eventually crush every other online only store.
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"I purchased an Illini long sleeve t-shirt and I am incredibly disappointed. The material is extremely stiff and uncomfortable. It's also very boxy. I want to return the item, but the shipping cost is half the price I originally paid, which is ridiculous. I am very unhappy."
"I ordered a number of items from Fanatics. One item was delivered damaged, and Brooklyn from the Fanatics team was terrific and professional in helping me get a resolution. Thanks! "
"I had damage to my delivery and fanatics customer service was excellent at providing replacement pieces I record time"
"Ms. Genevieve was very helpful and took care of issues. I am very satisfied her work."
"Daniel helped me get my order tracking info and he even made me a birthday card for the delay "
"Had a question regarding authenticity of the item I received. Desmonet was very patient with my questions and very helpful in resolving all of my issues. Outstanding job!"
"Jose, assisted me with return a product I purchased incorrectly from Fanatics. He assisted me in getting a return shipping label with in a few hours of a phone call to customer service. Great customer service..."
"Excellent service! Donna is excellent! She helped me with all my questions and concerns. She answered all my questions really fast and took care of my issue. She made my experience 100% better.
Thank you so much!
***5 STARS FOR EVERYTHING! I DONT KNOW WHY IT SHOWS UP LESS STARS DOWN THERE***
I CANNOT EDIT IT, IT WONT CHANGE. BUT 5 STARS FOR EVERYTHING!!!!"