"Donald Tapia was amazing with his help and understanding while dealing with a return issue I have. He's incredibly helpful and patient and went out of his way to solve my problem. I can't recommend him and Entertainment Earth enough."

"A representative name Donald Tapia help me place a order he was very helpful and knowledgeable. I will definitely place a order with him again in the future. I highly recommend entertainments earth."

"Ordered a large amount. Accidentally ordered a duplicate. Donald took care of me!! Thanks man! "

"Donald Tapia hands down is the best customer service rep that I have talked to! He was very helpful with the questions about my orders and process the transaction so quickly. He never disappoint! Thank you for your excellent service and dedication Donald and also to Entertainment Earth for providing top notch customer service, great prices and for having a vast array of merchandise for toy collectors like me!"

"Had placed an order, it got lost in shipping. Was able to call customer service, and it was resolved in a fast, friendly manner."

"First time shopping with Entertainment earth. I had an issue with one item from my orders. Client Representative Donald Tapia was Very Helpful. He was polite and very understanding about the issue with my order. Donald was able to fix my problem. Great customer Representative, this company is lucky to have someone to solve customers issues. I will defiantly shop at Entertainment earth again.
Thanks Donald"

"Had a fantastic customer service rep! Fixed my concern right away! Thank you! Signed Nortena!! "

"He was easy to work with and went out of his way to make my experience awesome! "

"Donnald was awesome!! Thanks!
Excelente Customer Service & products!!"

"After ordering my item, they didn't ship it out within the processing time they promised, they then couldn't cancel it even though it hadn't shipped yet and here I sit typing a negative review because my item still hasn't been shipped and I'm rolling onto a fourth day that they still haven't shipped my item. That being a business day, because if we add the weekend you would also know that they still haven't shipped my damned product or even prepared it for shipping which most companies do.

I recommend going to otakumode.com, where you can get your product cheaper, because apparently had I gone to their website i would've saved 12$, by the way it does include shipping. So, I would've paid 74$ instead of the 86$ I spent.

Their customer support promised it'd be shipped out today, which I still think is a lie, because it would've been shipped out by 10am, like they had mentioned and that I now have to wait for about 24-48 hours just 'cause apparently it takes an automated system that long to send it thought."

"First, and foremost: YOUR REP COULD CARE LESS ABOUT YOU.
They're basically Millennials doing a side job for discounts or college credits. They could really care less about their jobs & it shows. You can literally, hear it in their voices. They also tend to laugh at you, especially when you've got a legitimate case.

They basically charge you nearly full price. Over charge you for shipping. Send you dusty & moldy goods;
Pack your items to ONE SIDE of the box & load up the air pillows to the other, pretty much guaranteeing damage.
You'll get 50%-80% damaged goods 60% of the time, only to be told by some kid half your age: "That's how retail is". Pfft.....

They pick through the best of their own shipments then, offer THEIR retail customers "Mint Condition". Whilst schlupping their damaged goods off to their Wholesale Customers.
Brilliant, but sketchy TO THE MAX. BEWARE.

They're like a used record store: There's a specified LIMIT to how much of a refund you're going to get for damaged items.
Usually, a total of $48. No matter if your order was $100 or $1000. They completely screw you!

No matter if THEY'VE sent out your items already damaged, indicated by INNER box damage, but no OUTER box damage.
They KNOWINGLY send this stuff out to you, because they know they're not going to give anything back anyway.
And again: YOUR REP COULD CARE LESS.

So, Wholesalers Beware!
These glowing reviews are conspicuously from around their facility in California. Pretty sure some of them wrote these themselves.
The other though, are pretty accurate.

Entertainment Earth **** bad!
"

"I was urged to preorder from sales rep Paul Brushey in my "Orientation," but I pre-ordered items for August, and it got pushed back every month, and now it is expected to come in February. I asked to cancel and now they want to charge me 15 percent "restock" fee that is just a blatant lie they never even placed my order to the manufacturer. DO NOT BUY THEY WILL DO THE SAME TO YOU. I have been fighting with the company for weeks to not pay this charge and will update once I know more. They claim that if they never ship your item I still have to pay. I will not accept this! Do not give them your business "

"The always enthusiastic Donald Tapia ended up helping us checkout at both NYCC and SDCC 2019. Both times he was patient and inviting with us given the long wait times in line we had it was a breath of fresh air to see Donalds smile and energy. He was very knowledgeable of the company and suggested we check out the online store to order more products in the same geeky fandom we seemed to like. The entire staff at the cons Rock and work really hard to keep the crowds well. Thank you Entertainment Earth."

"Good, stuff shows up in a reasonable time frame"

"EE Distribution (their wholesale branch) is really difficult to work with. Their reps simply don't care, their website is ancient and inefficient, and their internal processes are very manual. Terrible value as well. They charge almost retail price."