"The customer service rep I had was excellent Eddie I sing your praises great guy very friendly and very patient we need more customer service like him. Eddie hope I get you the next call stay cool M JACKSON"
"I've been purchasing with EE for about a year now and have been completely satisfied with the website and ease of use. The items always arrive on time and safely packaged. Any time I've had any questions or concerns the customer service team has been quick and helpful. I've worked with Donald a lot and he always honored and helped with any price match or availability questions. Entertainment Earth is my first choice and main collectibles source!"
"Dedicated online customer service makes your purchasing smooth and easy! My particular specialist Donald, helped me with all aspects of my order and resolved any issues that I may have had to more than my satisfaction.
I would definitely come back again!"
"Entertainment Earth has the best prices I've found online and excellent customer service."
"I called and spoke to Don Tapia today to inquire about a pre-order I had made awhile back. Don was very informative, helpful and friendly. I'm not a big vendor, just a collector of Star Wars action figures, but Don made me feel like he truly cared I was a customer of Entertainment Earth and that I mattered to them. I will absolutely return to EE in the future and will continue to encourage my friends and family to do the same. Thank you for offering such great things. You guys sell the coolest things at a very fair and reasonable price. I still have every single action figure I've ever purchased from you over the years. Again, Don thank you for helping me out today. You're great to your customers and you work for a great business. Talk to you again soon."
"My EXPERIENCE has been EXCEPTIONAL in all the years that I have been with Entertainment Earth.
Your commitment to me reaches all my expectations.
Its VARIETY of products and its QUALITY mint condition guaranteed, risk free shopping and hassle free 90-day returns is EXCELLENT.
I want to take advantage and let you know how exceptional DONALD TAPIA has been in customer services."
"I've been shopping with EE for about 10 years now and I simply don't go anywhere else for my figures. EE's pricing, selection, service and Mint Condition Guarantee is just the complete package! Speaking of service, I would feel remiss if I did not mention Eddie Alvarez by name as his customer service skills are truly second to none...and coming from a forme retail/store management career of over 10 years, I KNOW service and equally know how much effort goes into providing GREAT service. He continues to amaze me by his level of product knowledge, courtesy and professionalism and also, is just an all-around good guy. What other company has an employee routinely call/email you to ensure you are up to speed on the latest arrivals that come in, that should be something of interest based on your previous orders? Or to check in and make sure your orders that have been arriving, met your level of intended satisfaction? I could go on and on but the short of it is this, Eddie literally makes you feel like a valued, respected customer and is nothing short of a KEY asset for EE. I don't think there's more that anyone else could ask for quite frankly and as a result, I am MORE than happy to continue giving EE my business!!!"
"I dealt with Donald R. Tapia and he was amazing. Made me feel 100% comfortable and helped me place my order on the phone. He even gave me product recommendations. I would definitely place another order with Entertainment Earth again!"
"Entertainment Earth has provided me with products that are not in stores or are incredibly hard to find. They give great service and discounts, free shopping for large orders, and take great care of packaging and shipping so that the product I receive is in perfect condition. The only thing I would like to see in the future is more Entertainment Earth exclusive products."
"7014317 conformation
Every time I order from EE , I leave very satified! Customer service and support is top notch! Damaged orders are handled lightning fast with professionalism and always with respect. Staff at EE retail sales never make me feel pressured to buy any of the products but instead inform me of news and releases tailored to my interest. I love it!!! Always knowledgeable of the products. When I call to make or change an order, I feel like I'm talking to a friend. It important to me to buy from a business that know more about the products than what's on the packaging and your staff are very knowledgeable. Entertainment Earth has the best retail sale and service I have ever work with. I will continue to shop at Entertainment Earth! Thank you for your for exceptional service, josh w"
"Our family loves Entertainment Earth. At Christmas some of our houses look like an EE warehouse! We like to shop there because we always find the latest and coolest in geek products. Imagine how excited we were when the new 1:6 scale Batman vs Superman statues became available! We ordered them and waited for them to show up like kids waiting for Santa.
Shortly after they arrived and we posted a pic of my wife holding the colorful boxes on FB, a friend pointed out that she'd found them cheaper than EE elsewhere. We contacted EE and a person named Donald Tapia in customer service confirmed they had a 110% price matching policy.
Honestly, the statues look great - as does everything else we've bought there - and when we buy we know that we will get the best prices. Even when WE screw up..lol...get excited and don't shop around...Entertainment Earth has our backs! We can buy the latest and coolest geekery imaginable and KNOW that we will get the best value possible for our money. For us, it's like having a buddy working at the comic book store and looking out for you. Thanks Entertainment Earth and thank you Donald "
"I must say that I was very Extremely, Super, and Ultra Impressed of the way the Negaduck Funko Pop was shipped and packaged. The Funko Pop came in mint condition. Upon in getting the package I noticed the pre-printed words on the package saying ( Fragile and Handle with Care ) on it, I have never seen any other company doing that at all. I greatly appreciate it when a company does that. I have told a couple of friends of mine about it and how great the Service is.
Entertainment Earth y'all have made me very Happy Happy Happy! Excellent customer service and once again I was very impressed!"
"I had received a coupon code from EE, and called to make the order by phone. The CSR was very friendly and helpful. In addition to the $15 coupon, I got free shipping on the order, which brought the price per item down to less than I would pay at retail. And these were all pre-order items that aren't even available in stores yet. Great experience!"
"I had ordered four funco pop toys for my husband's birthday. There was an Arkham Knight Batman, Rick Grimes, Darth Vadar, and Negan. The delivery came today and the Batman was on back-order but it was available at the time we ordered. When I talked to Donald at ext. 161 he explained that sometimes people place orders at about the same time, so I am cool with that. It happens sometimes. However, instead of receiving the Negan we got some random deathnote figure instead. But again, Donald said he would have the appropriate toy sent out today and he emailed me a shipping label for sending back the deathnote figure. I am 100% happy with the customer service I received today. It was a good experience all things considered. Donald even gave me his extension for next time we order. He is a great customer service agent and it was nice talking to him this morning. Maybe he should get a raise, lol. Thank you for taking the time to read this. Good experience!
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"The attention to customer service is really good"