"Not only was representative Donald quick and efficient with my request, he went above and beyond to make sure I was completely taken care of. Expert on all levels of serving collectors highly recommend this business."

"Donald wasted no time getting my shipment straightened out. He followed up with the situation making sure it was taken care of. Entertainment Earth Customer Service = 10/10"

"Donald was amazing and will definitely, definitely without a doubt be ordering again!
Thank You so much!"

"There are many toy companies to choose from who supply latest and greatest, which I've ordered from them all over the years, and have found EE is one at the top of the chart. It's super easy to order from them via net and over the phone, easy to track your orders online, the invoices received with your product are great for tracking and their customer service team has always been great answering the phone timely and resolving any damages with shipping with out any headaches. Every customer service person Ive worked with is super nice and knowledgable about toys. Working with Donald today prompted me write a review. Damage from shipping resolved immediately on a pre-order where instructions return were sent over via email while chatting on the phone. What I enjoyed most was chatting him up about our love for Skeletor and 80's toys. If you have not tried EE as your main provider for toy I highly recommend giving them a shot. "

"We had some trouble with an order but we were lucky to get Donald and he was a gem! He told us he would make it right and he did. What could have been a canceled order was turned around to a very happy customer. "

"I been buying from Entertainment Earth for 7 years and never had problem with them. Their customer service is really good and they do their best to help you. Thank You Donald for the awesome service."

"To whom it may concern. Before I begin I would just like to say that I kind of ramble and sometimes it’s hard to understand what I’m saying so I do apologize but I just felt that this needed to be said. I’ve been ordering from entertainment earth for about 10 years and I haven’t once been let down by your company. What I mean to say is that through the ordering process to the actual delivery I have never once been dissatisfied with the product that you sell or the customer service that you provide. On occasion I would need to call customer service for help with my orders and Donald Tapia was always there to provide the best customer service that I’ve ever seen. For example he seems to always be cheerful whether or not I’m placing an order or canceling one. I remember when the coronavirus had started and the stay at home order was in effect he was still there to provide service for me. I’ve had issues with credit card declining and he was always there to correct it. He’s also giving me good suggestions on Ways to work with the ordering process to alleviate stress on my part. He is also informed me with new products that have come in that he thought that I might like. Overall this good-natured man I feel represents entertainment earth in the best form and makes EE shine. I think it should be said that Donald is a model employee and I’m sure his coworkers emulate. To Donald I can’t thank him enough for always being there to help me with my ordering needs and his all-around good nature. With this being said would it be going over the top if I suggested that there should be a Donald day? Thank you so much for your ear and God bliss entertainment earth and your great employees. "

"This was my third time speaking with Entertainment Earth over the phone and each experience was pleasing. The first two were just to make orders, and the third I had an issue with my order than Donald Tapia quickly resolved! It's great to order with a hobby company who cares about its customers and not just a few pennies they can save of an error and what not. There's no doubt that I will be spending my "toy money" and placing my pre-orders at Entertainment Earth!"

"I had an amazing experience w Donald Tapia he went above and beyond to clear up all my issues. A real pleasure to work with, amazing customer service. "

"I had been eagerly awaiting my Gambit Pop pre-order, but my package was Returned to Sender! I looked through my Entertainment Earth account and found two addresses on file, the one I added and the suggested address provided by the shipping plug in on the website, I accepted this correction because it provided the full zip code but it had removed my apartment number. The company eventually made things right and Don Tapia ensured that my package was re-shipped to me, free of charge, and he corrected the address on my account so this should never happen again!"

"I have been ordering from Entertainment Earth for years, but just had another great experience today I wanted to share with others. Donald was a great person to deal with on the phone, he was very patient in looking up the 20+ items I wanted and getting the large order together for me. He came across as a genuine, nice person and made a few jokes along the way which kept the mood upbeat. How many people can claim having a fun experience on the phone with a support rep, who truly cares about making the customer happy and getting them the products they are looking for? Add that to the other benefits of shopping here, like the vast array of products, free shipping promos, and sturdy boxes for shipping, and this company is a toy collector's dream!"

"I am most fortunate and blessed with a sales associate by the name of Donald Tapia who possesses not only the professional acumen and caliber of knowledge to guide me in my purchases but also he has the desire and wherewithal to go the extra mile willingly to guide me in selecting Star Wars items to delight my family. He also cares deeply to make sure I am a satisfied customer and does so joyfully. It has enhanced my experience as a new customer! Thank you. "

"First let me say that Entertainment Earth has a great customer service team in general. Today I had an aamazing experience with a rep named Donald Tapia. I placed an order and left out an item. I called and the call reached Donald who immediately took charge of my problem and solved it. He was not able to correct the order when I called, so he told me to call back in a few hours when my order would be posted in the EE system. I called back and Donald immediately remembered me and corrected the order. Donal was friendly, helpful and interested in helping me, he is a credit to the EE customer service department. management should take not of this great member of their team and acknowledge him and reward him for his excellent skills and service."

"Terrible shipping practices. Call after call, e mail after e mail, no one has ever taken the time to research where my package is. It has been 2 weeks since I placed the order and I have yet to receive it. Most likely it is lost, however; they refuse to do the research. Turns out they do not ship through UPS or USPS. They use a 3rd party shipping source. Most likely they went the cheap route because they offered free shipping. I could have ordered this from many different sources and would have received it by now. "

"Almost everything I bought, the shipping cost were more than the purchase price"