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Product & services pricing
4.04/5
Chance of future purchase:
4.43/5
Shipping & packaging:
4.43/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review



Verified
5/5

2023-10-23

Aarol was very helpful!

"I have used discount mugs two years in a row for employee appreciation gifts. I appreciate the quick turnaround time and quality products. Thanks!"

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Rep reply posted 2023-10-24
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.”


Verified
5/5

2023-10-18

Amazing

"The response time was absolutely amazing. They had my proof ready for me in mins and the process was simple. Highly recommended"

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Rep reply posted 2023-10-18
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.”


Verified
5/5

2023-10-16

Excellent customer service help

"This was my first time placing an order with Discount Mugs. An extremely helpful customer service rep was right there via virtual chat. All of my questions were answered and I had an artwork proof very quickly so I could make a decision. Very impressive customer service!! "

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Rep reply posted 2023-10-17
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.”


Verified
5/5

2023-10-06

Aarol IS THE BEST!!

"Aarol helped us out and made the purchase process super easy and helped put everything together with the products we wanted and our logo and even put it all together in a cart for us where we could just purchase it. Super nice, great experience. Will order again in the future. "

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Rep reply posted 2023-10-06
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Your satisfaction is how we measure success! We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.


Verified
5/5

2023-09-17

THE BEST!

"I have used discount mugs for many of my marketing needs and I am ALWAYS impressed by their customer service, fast turn around and ease of ordering! I like to use the CHAT and all the people are SO helpful and make the process smooth! Thank you for your fantastic products and most importantly your wonderful customer service support! I am always super satisfied!"

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Rep reply posted 2023-09-19
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.


Verified
5/5

2023-09-14

Best Customer service EVER

"Pauline helped me online and was the best online rep that I have ever worked with. She helped me with my tax exempt form and even suggested two different mock-ups from the one I designed. I'm so glad, because hers were so much better! I would order again just to work with Pauline!"

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Rep reply posted 2023-09-15
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We, at Discount Mugs, are glad to hear that you had a great experience with us placing your order. Thank you so much for this feedback! Looking forward to more business with you.”


Verified
5/5

2023-09-10

Kent was very helpful!

"Kent was very helpful and quick to get my order placed! Great job!"


Rep reply posted 2023-09-15
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for sharing this positive experience! We're always here to help you with your order. Looking forward to more business with you.”


Verified
5/5

2023-09-05

Great customer service

"After our first order our rep, Robert, kept lines of communication open. Once I was ready for my next marketing items, I didn't hesitate to reach back our to Robert. He once again treated us like his #1 customer. Great customer service!"

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Rep reply posted 2023-09-06
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for this awesome feedback! We're glad that we were able to help you with your order. Customer satisfaction is one of our main goals in the business. Looking forward to more business with you.”


Verified
5/5

2023-08-29

Great service

"From step one of being a nonprofit, Aarol saved me hours of time designing and arranging, Really appreciate the customer service. "

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Rep reply posted 2023-08-29
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.


Verified
5/5

2023-08-28

Family Reunion event

"Everything went extremely well with my order. I chatted with Kent and he helped me with my ordering, which went smooth."

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Rep reply posted 2023-08-29
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback! We're glad that we were able to help you in placing your order. Looking forward to more business with you.”


Verified
5/5

2023-08-25

Aarol is the BEST!!!

"Outstanding customer service in which Aarol saved the day for me, I was busy cleaning up for the storm down here in South Texas and forgot to call my representative who handles my account back to place my order. Aarol stepped up to the plate and took good care of me and saved me a lot of time and I also got the discount I was promised. Thank you all and keep up the good work, I thank you, and "Lasting Impressions Monuments, LLC" does as well."

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Rep reply posted 2023-08-25
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We, at Discount Mugs, are glad to hear this awesome experience! Thank you so much for sharing this. Customer satisfaction is one of our goals, so we are here to help you through out the your order. Looking forward to more business with you.”


Verified
5/5

2023-08-21

easy

"easy to work with. Very helpful staff"

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Rep reply posted 2023-08-22
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We appreciate this feedback! we're glad that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2023-08-18

Excellent service

"Great prices, but also EXCELLENT customer service. "

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Rep reply posted 2023-08-19
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this amazing feedback! We're glad that we were able to help you with your order. We, at Discount Mugs, are also focused on providing the best assistance for our clients. Looking forward to more business with you.”


Verified
5/5

2023-08-13

Great service

"Always helpful, quick response, products not cheap, art work good quality, and arrives in a timely manner. Customer service is excellent."

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Rep reply posted 2023-08-15
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this feedback! We're glad that you are satisfied with our service. Looking forward to more business with you.”


Verified
5/5

2023-08-08

Very helpful and quick service.

"This was a last minute order, so I was on a time crunch, but the customer service rep that I chatted was was polite, patient, and very helpful. I love how there were so many artwork options already available for me to choose from, which made it that much easier to make this rushed order possible."

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Rep reply posted 2023-08-09
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this awesome experience! We're glad that we were able to help you with your last minute order. Looking forward to more business with you.”