"I expected to get good pricing, useful site information and easy convenient service from this legendary company and I was not disappointed!!"
"Excellent site, easy to use and find what you need. Good pricing and very fast shipping and delivery. Everything I needed included right down to the adapters and bracket for my vehicle fit. 10/10 would and have recommended "
"Had purchased my first set of Clear Ear Buds last month and appreciated the ample period to try them out. Ultimately the fit was not right and Randy gave me good advice on returning them. In A follow up call Randy advised me on other options. I finely settled in the JBL TWSand am quite satisfied with them so far. The rerun on the previous purchase was quick and painless and current purchase was the same. Product shipped and arrived quickly and in an environmentally friendly way. I highly recommend Crutchfield to anyone looking for quality audio with great service. "
"I bought my daughter a BOSS Audio BE8ACP-C for Christmas. Between the free installation kit, custom wiring harness and Crutchfield detailed instructions, I was able to install on Christmas morning in less than an hour after she opened the stereo for Christmas!!
Thank you Crutchfield!!"
"Good selection of aftermarket products for my 2024 Camry, free installation accessories and instruction sheets. "
"Got everything for the install, fast shipping and the install was a breeze with the pre wired harness. Plug and play as it gets"
"I bought 6.5 and 5.4 Focal coaxial speakers for my Corvette, my installer couldn't believe the low price and great quality. Thanks "
"I had a great time putting it in my car."
"While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.
Key Concerns:
Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:
For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.
Overall:
While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs."
"Where do I begin, Crutchfield and the Staff are above the local and chain stores I have dealt with lately! Their excellent selection of Audio/ Video and Electronic gear is top notch! I had issues and they immediately responded with great success and made sure I (the customer) was happy with my products.
Top this with fast service, great plans to purchase with, and lifetime Technical service. I will always be thankful and make Crutchfield my first stop for my Audio and Video needs. All this without a pesky yearly fee or joining a club for a fee. Thanks, Crutchfield and Staff for meeting and exceeding my needs!
Bravo Zulu (Marine and Navy Speak for JOB WELL DONE!)"
"Very Fine experience! Easy to use and they shipped my order very fast.
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"My package came in so quick! A the packaging was so organized, my experience on this site was so awesome from recommendations to instructions on how to install my speakers! Definitely using this site again for my part needs!"
"Best experience ever the best you can ask for"
"Ordered my Anthem receiver in the P.M. and was enjoying it in less than 48 hrs! Shipping notice includes a link to a pdf with product manual- it's the little things."
"I am beyond impressed with what these individuals have put together. I used crutchfield to replace a broken speaker in my 20 year old car. Finding what you need for any year and make of vehicle, and then having the level of detail they provide for how to install for your specific vehicle, down to the nut and bolt, it’s incredible. The amount of work and effort their team has put in to making this website what it is today, truly shows. This is what a winning business looks like in my eyes. Very stoked to have stumbled upon this website, and will definitely be sharing my experience with anyone looking to upgrade, fix, or replace their car stereo. "