"I ordered the armchair and it arrived in a damaged condition. I was quite embarrassed by that. But their customer service was great. In about a week after I requested the replacement, a new one is on its way to be delivered. The communication for the process was very friendly and smooth. It was a great experience. Thank you for your service. "
"Ordered the bed and it is good looking. Delivery man helped with arranging and fixing the bed for us. There was a mistake in arranging so we had to refix some segments.
Coleman does not have good return policy as I tried returning the mirror attached to the dresser but the support team mentioned it would be costly to do the return instead sell it by myself."
"Dealing with the shortage and having to postpone delivery after delivery, everyone was quit cordial and pleasant."
"I recently moved and purchased some new dining chairs ahead of time. It took a while for me to open them due to the move (my mistake), so I didn’t notice that a piece of wood was split on one of the chairs until nearly two months after receiving them. I emailed Coleman furniture and Cyra went above and beyond, contacting the manufacturer and getting a replacement part sent to me within a day or two! They were not obligated to do that, as I should have opened the box upon receipt and reported the damage immediately, so the fact that they took it upon themself to contact the manufacturer on my behalf and sort it out for me is beyond appreciated, especially since we’re still in the middle of moving. I will definitely be ordering from Coleman again when I need new furniture!"
"They had to come out three times. First two times I had the wrong part. The third time I thought everything was good but I just noticed now that my mattress is sinking down at the top and it appears that possibly they put the headboard on the wrong side of the bed we there’s an opening in the bed frame below the headboard. I am guessing that probably that opening should be at the feet end because this mattress is definitely not supporting my weight at all. "
"Coleman was highly responsive after I received my new bookcase, damaged. There were a number of scrapes in the wood, the piece assembled and is beautiful, but there were about half a dozen spots that are damaged. I reported the damage and was reached out to the same day. Shout out to Cyra Barrientos for recognizing my disappointment and working to make the situation better. Very happy with the level and quality of customer support- I will definitely recommend Coleman Furniture to others and I will be back myself!
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"My purchase was easy online and Coleman Furniture was the only store that carried the item that I needed."
"I am one of the unlucky customers whose furniture arrived damaged, cracked marble top, etc. Coleman was wonderful about making it right. I really appreciate that I was able to get a customer service agent on the phone easily, and once we came up with a plan to make it right, they checked in with me by email to make sure everything happened according to plan and that I was happy. I know... kind of like encountering a unicorn these days!"
"Although the item was delayed two weeks beyond when initially scheduled; Joe was instrumental in salvaging a pleasant transaction. Very Knowledgeable & Empathetic to my situation. Hopefully for the sake of future customers; all Coleman Reps have similar attributes. Aloha!"
"Long story short, after accepting a piece of furniture we discovered a flaw that affected the item. Because of the size of the piece and nature of the required repair (weld) we had concerns. The customer service team was very helpful in working with the manufacturer to secure a credit for the repair. It was handled quickly and everything was very clear. We can’t say how much we appreciate the excellent customer service. This company won’t let you down!"
"I was sent a damaged headboard, everything else was fine, the damaged piece was replaced in a timely manner"
"Just placed the order and it was very quick and easy."
"I received my couch from Coleman’s Furniture in February after canceling my initial order from a different company. My coach was delivered and done as expected. Fast forward a few months, I accidentally burned my couch and wanted to go through warranty … manufacturing company, denied the request, however without any back and forth, Gabby the customer service rep immediately proposed a solution, and I am expected to receive my replacement cushions soon. Gabby, was responsive, understanding and did her job! It’s service as such that has me coming back and ordering! Thank you! "
"Great selection, free delivery and set up. Website and chat service answered all of my questions very quickly. "
"Everything thing about my experience has been exceptional. First, I got the best prices on the pieces I choose. Second, my house is under construction and they worked with me to set a delivery timeframe that aligned with our expected move-in date. When that slipped they made it easy to postpone delivery. Definitely buy from this company, they are first rate."