"Quick delivery-they were very helpful. Chest is very nice and matches my other furniture. The whole experience was great-would order from Coleman Furniture again."
"I couldn't be more happy or impressed with Coleman's customer service team. Both Tina and Angela Villagracia we're such a pleasure to speak with over the phone. They turned a stressful situation into a pleasant and positive experience that I couldn't be more grateful for. If I need furniture in the future, Coleman will be the first people I consider because of their customer service team; specifically Angela and Tina. They were patient, sympathetic, and very transparent throughout the entire process of getting a delivery issue rectified. Thank you so much!!"
"The couch is great. The first one I received had issues but they sent me a new unit. "
"The sectional I purchased is great! The issue I had was trying to get it delivered because nobody ever contacted me. I called them to inquire about the delivery after it had been a couple months without hearing anything. They said they would check on it and call me back the next day. I did not receive a call the next day so I called them the following day. That's when they said I needed to talk to the delivery service to set up delivery. I was finally able to speak to someone from delivery to set up a date/time. So all in all, the furniture is good but it was a hassle to set up the delivery and they didn't give me any updates."
"We quickly found our sectional at an amazing price plus free shipping and set up OMG"
"Great communication throughout the entire process. Very helpful."
"Just what we were looking for"
"The chair I chose was on back order and I received regular email updates with the status. Once the chair arrived it had a caster broke off due to shipping. As soon as I emailed, I received an immediate response from Cyra and regular updates again.
Today the replacement caster arrived, I popped it on and I absolutely love my chair!
Wonderful product, excellent customer service and Cyra was so kind and helpful. I would definitely recommend shopping with Coleman Furniture and will do again myself.
Thank you!!"
"I found the exact chairs I was looking for and they were shipped quickly once in stock. The customer service was very responsive and helpful!"
"In Dec 2021, after approximately 2 1/2 yrs., the switch or motor (we did not know which one at the time) stopped working on our leather sofa recliner. Coleman customer service was contacted and informed us the furniture was no longer under warranty. We were instructed to contact Furniture Solutions Network (FSN) to purchase parts and obtain repair. FSN stated they do not sell parts to consumers and pointed us back to Coleman. After reaching out to you several times, you stated you do not sell parts and wondered why FSN pointed us back to you; obviously detecting we were getting the runaround, we were told you would see what you could do. After several emails, we were instructed to forward proof of the furniture receipt, photo's, and a short video detailing the issue. Per your support team's investigation (Anne B & Ciara) they were able to send parts at no cost, including shipping. Upon receipt of the parts, we paid a deposit and made an appointment with FSN with the earliest date being in Feb 2022. The FSN tech came out, the situation was assessed within a few minutes. (it was the switch) The tech was very thorough and professional. Thank goodness to your support team we had the parts! We are seniors and this sofa "journey" was very tough for us. Even though it took a while, your support team handled and resolved our issue professionally and courteously. Thank you to all involved, especially Anne B and Ciara!
Regards,
T & G Leach
Valencia, CA "
"Wonderful experience! Love the FREE shipping, and the exact same product at Ashley furniture was $200 cheaper here! Will definately be shopping here again."
"Ordering was easy and the pictures portrayed the product as I had seen in an independent furniture store that had the same product at a much higher price."
"Great delivery service, great prices and convenient"
"Well, I just purchased a chair that I was looking for, hopefully, things work out as I expect them to.
As far as interaction with Coleman furniture there really wasn't any, I have had the same type of chair for 20 plus years (not the same one but 2 different ones) so I knew what I wanted and did a search and they came up with the chair that I wanted. But this is the first time buying something kinda with blind faith as I did not go to a store and purchase, touch, and feel.
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"Found website after shopping locally and having difficulty finding what I wanted in stock. Turned out to have superior stock and service at a lower price."