"We purchased a curved bench for additional seating around our round dining room table. The bench was delivered ahead of schedule, package in good condition. When we were in the process of putting it together we found one of the legs was missing the notched opening that the crossbar needed to fit into. We notified customer service, they requested pictures which we sent and they immediately contacted the manufacturer to order a replacement leg. We received weekly updates on the ETA of the replacement. Due to shipping delays went on for over two months. Coleman Furniture representative Crya, kept in constant communication but was not able to expedite the replacement leg. After the last delay notification she emailed to let us know that a new bench had been shipped.
Coleman Furniture and our rep, Cyra exceeded our expectations and I highly recommend anyone looking for furniture to look at their site. We will definitely be purchasing from them in the future."
"This online furniture is the BEST there is…Impressive customer service as well as the delivery service company."
"They are very clear what your getting. Customer service was great answering all my questions before purchasing. They weren't pushy at all. I highly recommend purchasing the guardian for your purchase its worth every penny! Mine cost 129.00 with my purchase of $3,000. Will fix anything for 5 years anyone with pets and kids will know that extra $129 is worth it. Cant wait to receive my new couch!"
"I was very pleased with the ease of ordering, the delivery process and the final product (a beautiful reclining sofa). I would not not hesitate to recommend this company to anyone."
"We had a great experience with Coleman Furniture. The set was delivered within 3 weeks of ordering and the delivery team was fast and removed our old set to the curb. We had a small issue with a black smudge on top of the ottoman, but it was handled promptly and to our satisfaction by the associate, Joe Nino, who kept in contact with us the entire time and offered various solutions to try to remove the stain or replace the cover. We love our new furniture so much and I hope to not have to find out how well stains remove beyond that smudge that we've gotten to lighten, but it seems super easy to clean and keep new-looking. With kids, you find out pretty quickly how well the furniture can take a beating. I would not hesitate to order from Coleman/Ashley Furniture again. It was an easy experience and I'm happy with my new sofa, loveseat, chair, and ottoman. They are so pretty, classy, and, best of all, new. "
"I was so impressed with the company's timely delivery of my furniture. Initially, I was told that it will take a month for my bed set to arrive but they delivered in 10 days. Also, the bed slat was missing and they made arrangements to deliver it the next day. The bed set, delivery, and customer service were all excellent !!!"
“Hello, thank you for taking the time to share your valuable feedback with us! It 's our goal to provide a high level of customer service and we're glad to hear that our team was able to help you with the issue of your bed slats as promptly as they did. Thank you for choosing us and we hope to see you again soon!”
"The orders will not arrive until 2 months later. If you cancel, they constantly call and harass you. They tried to keep part of my money even though I canceled the same day1 This place isn't worth your time. RUN FAST. DON'T WASTE YOUR TIME OR MONEY!!!!!"
“Hello, we're disappointed to hear about your frustrating experience! Can you please share your order number so that we can further look into this?”
"I purchased a wall unit for my home for $1,049. It was poorly constructed and of extremely cheap material. When I contacted the company to return, they charge 15% plus $738 in delivery fees! This company is conducting poor business practices, and I would advise any potential buyer to stay away from this online retailer! If I could give 0 stars, I would. Notice how they don't have Google reviews? They are a shady company!
Tip for consumers:
Know the products, research everything, and unless you’ve seen it in person and know you like it, DO NOT PURCHASE FROM THIS COMPANY"
“Hello Tiffany,
We're so sorry to hear about your frustrating experience. We understand that you chose to return your purchase, and as per our return policy, shipping and restocking fees apply in case of buyer's remorse. If you wish to reinstate your order, our team will be happy to assist you.
”
"I had some difficulty with my purchase and found their customer service representative extremely helpful. "
"It was a pleasant experience, except, few items were lost in the transit and had to wait for a while to get the missing items."
"I order an Ashley table and side table for much less than the Ashley furniture price online. They arrived with in days. Customer service was great! Thank you! "
"I had purchased a pair of chairs. The packaging when opened was in disarray, but the chairs themselves appeared ok. It was only AFTER assembly that a crack in the arm and attaching upright was noticed. By that time I had already disposed of the packaging. I took a few pictures, sent them along to customer support. I received a reply within a day, a "claim" ticket and the assurance it would be looked into with the manufacturer. AND that's exactly what happened much to my delight. Within 2 weeks, the issue was resolved with 2 replacement chairs being shipped to me. Terrific customer support, polite, accurate, accommodating, what more could anyone ask for? I am a repeat customer, and will continue to be."
“Hello kittyluver, thank you for taking the time to leave great feedback! We're so happy to hear that you are satisfied with our service and that customer service team was able to quickly resolve the problem with a replacement. We hope that you enjoy your new chairs and we look forward to seeing you again soon!”
"I had a minor problem with the loveseat i purchased. The matter was resolved
quickly and to my satisfaction."
"I got my furniture from here and I had an amazing experience. The furniture was in a great condition. I had gotten my table which was broken but the customer service was exceptional to help me out quickly as possible. My couch is great. Highly recommend"
"I received my furniture in a few days! One of the back cushions on an accent chair was damaged by the delivery personnel. Anne was great in reviewing the matter with me and send me timely updates as to when I will get a replacement, which is end of January. This company offers quality US made products with professional customer service agents. Why buy from anywhere else?"
A rep from Coleman Furniture, colemanfurniture, has responded:
“Hello there, thank you for taking the time to share positive feedback! We're delighted to hear that our customer service team provided you with excellent assistance and ordered a replacement leg from the manufacturer promptly. We always aim to keep our customers well-informed about their orders, and we're thrilled that you appreciated the constant communication from our representative Cyra. Thank you for choosing us and we hope to provide you with another great experience in the future!”