"Coleman had really great prices. Although shipping wasn’t the quickest and you weren’t the lowest prices, you were the best Over all deal. And your website was easy to navigate. "
"Coleman’s 1st delivery team failed to get my furniture inside my home. Initially I was disappointed then later very upset as Coleman’s return policies are outrageous! But having taken prior measurements I knew my sectional sofa would fit & requested my furniture to be redelivered & had a Couch Doctor come just in case to dismantle the furniture if it didn’t fit. #Couch Doctors aren’t cheap & this one drove out-of-state to my home. The 2nd delivery team/crew managed to get the bigger of the two sectionals into my home with no trouble. "
"I was skeptical at first since Coleman is an online furniture store, but the head my dream couch and it was even $500 cheaper then the original store. Everything was spectacular, smooth. Communication was through and consistent. There was even an issue with the ottoman that they notices in their quality check and called me to tell me they were sending it back because it didn't meet their standards.
Now 9 months after I received my furniture, there is a small rip on the cushion. Once again I contacted Coleman and they took care of EVERY STEP.
I hope they stay in business for years to come, because I will be making many more purchases."
"Salve was a tremendous help with my questions. Salve took the extra step of giving her cell phone number to send the pictures of what I needed answered. Thanks to her help and patience; I was able to have a clear understanding to my questions. Thanks Salve."
"Customer service readily met my expectations "
"Gabby was extremely patient through the process of replacing my pillows. She was very professional and helpful. Thank you"
"From start to finish, Coleman's team has been awesome. They kept me updated nearly weekly. If there was an issue, I knew about it immediately. They were always courteous and knowledgeable. The delivery team did an excellent job and when a part was missing, Coleman made sure the manufacturer had it to me within the same week! That's service! I will definitely use this company again and have already referred friends."
"These folks are something else. I just had a Love Seat and a Sofa delivered three weeks ago. My dog decided to chew an 8" hole in the seat of the sofa. He had never done anything like this before. I was absolutely sick. I told Coleman what happened. They submitted a claim to the manufacture. And of course and rightly so, they refused the claim. So Coleman purchased enough material for me to make a cover for it. They paid for the material and shipping. Where can you find this kind of support? I mean I'm actually getting choked up writing this. They went way out of their way to help me. I'll never forget this. Customer forever!"
"My new wall unit arrived missing one of the 12 knobs. I worked with Lyba and she handled the situation from beginning to end and when I was confused on what she wanted and where could I obtain the information on the unit, she went the extra mile to send me pictures which showed their location. Now my replacement knob is on the way and she provided me with the tracking information.
My new wall unit is beautiful and I am so glad that I ordered. It took me 6 months to find exactly what I wanted and I could not be happier.
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"I bought an entertainment center and when I received it it was just beautiful they set it up in no time it looked great and then I noticed there was one door that had a crack in it. I spoke with Kathleen at customer service and she talked to the manufacturer and they sent me a new door. The furniture is very well-made and beautiful, I have no complaints."
"I have a lot of little knick-knacks and a small apartment. I have a space that the curio will fit in nicely. I purchased one but they cancelled it because it was back-ordered. When I checked on the status again, I found I could order it again, although it wouldn't be shipped until December, which was fine, but as I was looking at the page I found a different one and decided to buy it instead. I'm happy with my decision and glad this company ships free and has in-home set up."
"From the moment a piece was missing on my furniture, they stays on top of making sure the part was ordered and delivered timely and that I had the installation instructions and hardware. They kept me informed constantly. They were fantastic!"
"I was have a problem with the price on your Labyrinth Sky Coral Reef Caribbean Chair. At check out, I couldn't get the advertised promotional price of $655, it was quoting the regular price. I send the Support Team a request and Henny T. responded promptly. I was able to check out with a link from her email and purchased my beautiful pieces of furniture. That is what I call Great Customer Service!"
"I called to report missing rails. Tina handled my call. She was so helpful that she even gave me HER cell number to send pictures. This also allowed me to further notify her when the parts arrived! She went over and above! Great customer service!"
"The furniture is beautiful and got a better price than finding it locally. Plus free shipping. Win win. The customer service was outstanding. They went above and beyond to help me with a problem I had with the delivery. I am sold on Coleman's. I will be ordering more furniture from them!"