"Cells4u is a SCAM!
Ordered phone on Jan 11. They billed my credit card the same day. After this order was switched to "processing" status and no way to cancel it. As well as no any tracking numbers for my package.
Called multiple times to their customer service. But most of the time their cell phone is turned off or nobody answers it. Just 2 of 15 attempts in 2 weeks were successful when some woman told that she has no tracking number for me, but I should receive it in e-mail.
So far no my new phone, no any e-mail with tracking number (2 weeks left). Have to open dispute with my bank today."
"I ordered a nokia 5530 in white/pink and it arrived on time and in good condition. I am more than pleased with my phone, it has what i want and more. Customer service was great, I asked for suggestions for phones based on what i need and want. She was really helpful with finding a phone for me. They are not pushy into forcing you with any phone that won't be good for you, it shows how much they care for customers.
I enjoyed their service that i bought another phone for my mom as a gift. She really loves it. I'm looking forward to buying another phone soon for my boyfriend. I recommend their service to anyone.
-CA"
"Watch out! This store is a joke, don't be attracted by their website and/or the price, it does not worth the saving you may think about. The customer service does NOT answer your call will pick it up once out of twenty. If it happens, the lady will tell you all kind of stories (jersey blackout, computer crash, earthquake...) just to keep you waiting on your order or REFUND. Never buy from this store for any reason, if you received the wrong item or not satisfy with your order it's going to be the beginning of your nightmare!
I have ordered a smartphone that came very late then was the wrong color, returned the item using the RMA, the refund was approved but NEVER received the money. They will give you virtual tracking/transaction number just to make you believe in their service.
Unfortunately, they kept me running after my refund until it has passed 120 days, the bank will not reverse the transaction, so I am taking them to the court (small claim) now to get my money back + all the inconvenience caused to me.
They are unprofessional, be careful, again don't be attracted with their website and price, avoid buying from them, they should go out of business! I can't imagine a business that don't answer your call and give you bad experience to continue selling and misleading people.
I can't give them 0 star, at least 1 but stay away from those guys!"
"I bought LG P970 optimus from Cells4u. Great experience overall -- great phone, great price, great customer service! Thank you Cells4u!! "
"I had a great experience buying from Cells4u. Customer service was great and shipping was fast. Will buy from them again."
"I bought a leather case for my iphone from cells4 u store and case looks great and has good quality. Also price is competitive. I am happy and satisfied customer."
"I broke my Nokia N8 right before Christmas, and found that Cell4U had the best price on a Nokia N9 64GB model...
I first called to make sure the phone was in stock and that someone was reachable by phone. I placed an order on 12/20/11, and struggled not to call them since this was the peak of the holiday. I received a confirmation, and... Low and behold I received the tracking information 6 business days later!!
The phone was tracked as shipped on 12/30, another holiday weekend delay and... Low and behold I received the phone on 1/4.
Not bad at all. Ordered during the absolute peak holiday season and got my new phone at the lowest price I could find. I was able to pay using a credit card (to feel even safer than using eBay/paypal).
Great service. I will using them again!!"
"This place is terrible. I have bought things from many sellers online and have never been this disappointed. I called after placing an order for a white phone asking for the delivery date. Customer service promised it would arrive next week, however, they did not even ship it the week AFTER that week they promised it would arrive. When I finally got the phone, I was more disappointed because they shipped the wrong color (cheaper color) of the phone. I'm contacting return department and will file dispute with discover soon if they don't respond."
"This store is a joke. I ordered the Galaxy Nexus phone because cells4u listed the item as ready to ship in 1-2 days. I got no update on the order 3 days later. Email query got no response. Multiple calls to the customer service number reached either busy signal or voicemail. "
"Review for Nokia N9 purchase:
While surfing the web, I came across this company and was surprised at the competitive prices. I gave them a call to confirm it. Cells4U offer prices much lower than Amazon or other online stores as far as I know.
A couple days after the purchase, I received a friendly call from Juliet. Let me tell you, Juliet is by far the most professional and knowledge person you will speak to. She is on top of recent phones released and shares her thoughts on both the pros and cons of a phone.
Maybe the holidays or the volume of N9 orders, but I will say I didn't receive the phone until two weeks later. Within the two weeks, I continually call / email them to follow up. Finally, Juliet turned my order into an overnight delivery and I was happy to receive the N9 before Christmas."
"It is the best place to buy unlock cell phone in the best price. I will alway buy from them."
"I made an order at this store on this month for Christmas gift, I waited one week, my order still in processing, emailed and called them many time, they said you will have your phone next week, also they upgrade to overnight shipping and add extra accessory for free, sounds good, right? The female answered the call is very nice, good service. I waited another week, still no mail, no track#, emailed them, after two days no respond , called them many time, no body answer. Finally, I decide to cancel my order, then I emailed them, still no respond. I finally decide to open a dispute on Paypal, next day morning, they refund my money, very fast. Then I bought the same phone at Newegg, I received the phone next day for free shipping.
Cells4u doesn't have my phone, it wait for my phone from its supplier, if cells4u has my phone, will sent out shortly, no need to fool and waste time, that's what I think. Buy somewhere else if you want your phone in two weeks. Anyway, they have good phone service if you are connected. Good Luck everyone and have a merry Christmas and a happy new year."
"I had ordered my samsung galaxy cell 4 months back but did not get package on estimated delivery date ,I waited for long and then due to travel reason ,i had to cancel my order.but since then they did not even bother to give me back my amount...
i constantly call /email them but no response.
never ever trust cells4u...i have a very horrible experience and never recommend to anyone
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ITS BEEN A YEAR I HAD WRITTEN THIS REVIEW...Still no courtesy to show help or refund my pending amount...total fake or ignorant?
?
not at all going to recooment anyone"
"Worst buying experience in many years!
Shipping - took forever - they only shipped once I opened a PayPal dispute.
Phone arrived damaged - took quite a few emails to get an RMA number to return the phone.
I had to chase many times once the phone was confirmed delivered to get any reply regarding a refund.
Refund finally came - but they did not refund the return shipping as I had requested - most retailers will do that for damaged goods!
Still awaiting a reply regarding a shipping refund.
Go elsewhere is my advice."
"Bought a cellphone on Nov 24 and requested the cancellation of the order the very next day, I didn't get any response nor my cellphone until Dec 9th that I wrote a very bad review here. Got a call with a Refund confirmation number and a request for me to change my bad review, so I did.
I was told it would take 4 days tops for me to get my refund, but today is the 6th day and nothing...
Guess I'll just have to contact Visa...
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It's December 26th and I haven't gotten any refund. I think I'm being cheated.
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They never refunded the money, visa took care of it...
I'll Never buy from them again!"