"I have a 3000.00 balance because they failed to do their job properly. I get calls back every time I order because they forget something. The hold time is ridiculous but I work and can’t always stop to answer."
"From start to finish my experience has been frustrating. The inability to talk to human, being on hold for 20 minutes only to be disconnected. I will never, ever, deal with Briova again."
"Briovarx claimed to have called me SO many times to my doctor for my approval of medication dispensing. No one has ever called. I call multiple times to either be placed on an excessive wait or to receive "all reps are busy" for 15+ minutes. Finally get a hold of a rep that proceeded to yell at me because I didn't know the formal name of the medication the doctor had prescribed, I only knew the type of injection it was. I then was hung up on, I called back the next day, spoke to someone differently who proceeded to pass me off to ANOTHER representative for them to say "we need to notify the doctor and obtain their acknowledgement before sending the injection" which come the f$$$ on this process has now taken over a month and I need my injection and now there is more road blocks?!? They have since called me back FOUR times to seek my approval when I've given it twice already. HORRIBLE HORRIBLE company. I've never had to go through this before with any medication. Customer service ****, processes ****, they're blatant liars at that, one person will say one thing, another rep will get on the phone and say another. If you can, STAY AWAY from this "company". "
"I have dealt with BrivoaRx for many years. Repeatedly they ship my Drugs to south Florida and they arrive in normal packaging and well outside temperature excursion guidelines for the drug. Even though I have requested insulated and cool pack shipping they pay no attention. . I now wonder if they properly store
the Drugs in their warehouse.. Do not use this company unless no other choice, then carefully monitor your shipments."
"I called to refill my prescription and had to sit on hold to talk to specialist? Why? I just need to pay my co pay and you send the medication to my dermatologist- 20 mins later I’m still on hold waiting and have talked to 2 people. I dislike this Rx!! Give me back my CVS specialty! I never had to reschedule doctors appts because my medicine wasn’t there - avoid these folks - trust me, tell your doctor “ nope, give me another pharmacy “ wish I had seen these reviews before!"
"One star is too many for this supposed specialty pharmacy. They are rude, negligent and incompetent. We have been trying to have my husbands medication shipped for 2 weeks. They are impossible to reach We spent over 6 hours on the phone only to be told they don’t have the prescription and haven’t spoke to the doctor which is a blatant lie. The Dr called them personally. We were told one day they spoke to the dr and then on another day that they didn’t. They should be out of business. We still have not resolved this issue. It’s a complete nightmare !!!! Stay away from this pharmacy if you can. "
"Every time there is any need to contact them it is a horrible experience. Multiple phone calls with long waiting periods. The Website nor the app is functioning on iPhone and they aren’t contacting customers when there’s a problem with the prescription. It has taken me more than ten phone calls to try to get me prescription this month. That’s the worst it has been, but every time there is an issue it is multiple phone calls with the automated system first and a crap
Shoot as to whether the person you get knows what they are doing. So incredibly frustrating and yet my insurance company forces me to use them for my medication. "
"My rx was transferred from my normal pharmacy to Briova due to insurance. They have absolutely horrible customer service. Nobody could find my rx, which was faxed to them several days prior. I was on the phone with them for over an hour and a half and was transferred to several different people, all of which had no idea what was going on. I kept telling the customer service advocates I was talking with that I needed my prescription by Wednesday, every one of them assured me I would have it by then. It is Wednesday today and I will not be getting my prescription until Thursday at the earliest. What if this prescription was something extremely urgent and was a life or death thing? Thankfully for me, it's not, and I gave myself a day's wiggle room. Then, the final person I talked to with Briova told me, "oh, your prescription needs to be filled by Avella Pharmacy, whom we are merging with." Why was I not told this from the get go? Instead, I wasted over an hour and a half trying to figure out what happened to my prescription. Then, I called Avella who told me that Briova never sent them my rx and that I should just call my provider to have them send it, because the chances of Briova actually doing their job and sending it are slim to none. If I would have known they were so crappy to deal with, I would have just had my previous pharmacy fill the prescription and pay the extra money."
"I work in the medical field and have tried to get delivery scheduled for medications for my patients. I have called every day for the last week and have been on hold for 30+ min. while in clinic. I am unable to be on hold for so long and I am upset. This creates a delay in my patient care and my patients receiving their medications."
"Promises promises. Drug is not delivered when promised. Hours on the phone with one promise after another. Friendly agents but the whole system is incompetent. I'm going to have to find another specialty pharmacy. I absolutely can't depend upon this one. "
"I have been trying to get a refill for days and cannot get through on the phone. Days. I recommend customers go elsewhere if they have any option. "
"I am forced to get my specialty medication through this company but I dread every month when I have to call in for refill. There is ALWAYS an issue and I have to waste so much time trying to get it refilled. What's worse is that it seems that they outsource their customer service through India as it is so hard to understand them every time. "
"Called to speak to a rep, and was on hold for over an hour before someone answered the phone only to put me back on hold again. "
"Ordered online..did not receive that date..called and was not filled..so called after many attempts and over 3 hrs in phone..on hold..they filled with no recourse..i ran out of medication and they could care less..asked for manager to call..never did.."
"Past 4 days trying to get ahold of someone. On hold for over 30 minutes each time. Medicine placed on hold and i can’t get it shipped, no one is answering to tell me why. If I die it will be the result of this business "