"Terrible pharmacy Every time you call to order your refill or talk to a person you will be on the phone for 45+ minutes, most of that time you are on hold. They have a website that never works. In theory, one should be able to reorder their meds within just a couple of minutes from the website. But, something always goes wrong, the order won't submit and then the entire website fails and you can't even log back in, This was not a one-time experience. This happens every month. Choose a different pharmacy if at all possible. "
"I wish there was a button for negative stars! Especially since they charged my account twice for an already expensive medication and made my account overdrawn! They refused to fix it for 2 business days, transferred my to several different people who didnt do anything but try to pass me off and place me on hold. I had two days of phone conversations with them that lasted over an hour each and most of that time I was hold. They dont note anything in your account. I have never had a decent experience with them. But I am stuck with them...I cant Express how horrible this company is!!! Hate having to deal with them because they are so incompetent!!!!!! horrible horrible horribe!!!!!!"
"Every month I sit on the phone for 45 minutes to refill my husband's human biologic medication that enables him to even move and work. They ask you for the same information 20 times, put you on hold 5 times, and have no regard whatsoever for the time of others. The pharmacist is vague about your medical questions. The staff must have no communication because when you ask to be transferred, the next person also has no clue what you are talking about.
This month, the man that "helped" me refused to call me back, leaving me on hold for an hour, which resulted in me missing time at work. Want someone to care? Transfer to CVS before you miss your prescription or it's too late and you are in pain because of Optum/Briova."
"Delivery people are great and my nurse Cecelia is one of the best nurses I have come across in my life."
"This place must be shut down. The worst customer service, they are lying and have no idea what are they doing!!!!!!! Its been 2 weeks and I still cant refill my medication!!!!!!"
"I can't believe they haven't been shut down yet. Routine, monthly refills typically take 45-60 minutes over the phone. You can try to do it through the app or online but chances are something is going to f*ck up and you are going to have to call it in. Hold times are unbelievable. If you ever run out of refills good luck!
Half the time they are out of meds and make you go to a local pharmacy to get it. Which wouldn't be so bad if it didn't' take an hour and a half long phone call to get to that point where they realized they are out. Which is why you couldn't order it online or on the app!
Is there a bright side? The call center employees have so much experience dealing with **** off customers they are amazing at customer service. If you are a business owner you should hire them away from this atrocious company.
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"Website is broken. Refilling routine medication by phone takes a half hour minimum. I once missed a dose of necessary medicaton because they changed the shipping date without informing me. Ended up in terrible pain for a half a week. I called to complain but they hung up on me after putting me on hold for an hour and a half.
Horrible service. Dangerous negligence. Avoid if at all possible. "
"Terrible customer support. I am currently on hold more than 40mins to reorder
prescription. What is going on!!!!!
Is anyone even in charge or work in that place. Fix this problem now"
"I don't know how this pharmacy is still in business. Everytime I call to refill my son's prescription I have to wait over an hour for someone to pick up the phone! "
"Every month I have to order meds for my patients and it is always a minimum of an hour that I am on the phone. They always ask if I want to take a survey and I always say yes and it NEVER allows me to take the survey. It always hangs up. I don’t have problems with any other pharmacy like I have with this pharmacy. It is month after month and nothing ever gets fixed. "
"For my daughter I need to call them every month for prescription refill. That phone call takes at least 40 mins!!! Sometimes it takes even longer. Last 3 times I am calling them for my daughter's refill and they kept me on hold forever and they keep switching from 1 representative to another and every time they ask for identity verification the again on long hold! They never call back after the call gets disconnected. Still I could not reach them after 4 attempts!! I do not recommend this pharmacy.Worst pharmacy ever!!"
"HORRIBLE EXPERIENCE with re-filling a prescription (waited 64 min on hold for someone to pick up the call and assist me).
Medication was scheduled to be administered in doctor's office on Dec 3 @ 14:00. I called Briova to re-fill prescription on Nov 25, and to have it delivered to the doctor's office by Nov 29. A few days later Briova called stating medication will be delivered on Dec 2. On Dec 3 (doctor's appointment day) I called UPS to track the package. Per UPS: package was handed-off to UPS by Briova on Dec 3 @ 1AM (and sitting in UPS warehouse to be delivered on Dec 4!!!!!!!!!!!! UNACCEPTABLE.
HORRIBLE EXPERIENCE with delivery as well. The rating should be 1/4 star not even 1/2 star."
"DO NOT TRUST THIS PHARMACY TO GET YOUR MEDICATIONS DELIVERED ON TIME! My son who is battling a childhood cancer needs a medication that protects his bladder during chemo. He has to take it 4hrs after treatment and again 8 hrs after. The 1st order that was placed was sent to a totally different city. I had to drive to the FedEx facility where it was sitting to pick it up. His Dr. Called in the script before the Thanksgiving holiday so he would have it for the following week. It never came. His nurse spoke directly to Briova from my phone and I was standing right next to her. She told them it was needed the next day. I called this morning to get the tracking # and was told there was not an order placed!!! I cant believe the total incompetence of this place!!! If you have another option to use other than this pharmacy I would suggest you use it even if it might cost a little more. The stress this pharmacy has caused us during this difficult time is totally uneccesary they never offered the slightest of apologies or any concern or compassion. My CHILD has Cancer for crying out loud!!!
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"12 **** phone calls later and I guess my medication is on its way? I hope!?"
"My husband had no choice but to utilize this crappy company because his job had a contract with them for certain prescription drug distribution. My husband is battling cancer and NEEDS his chemotherapy drugs. However there’s an issue every month with this company which delays his medication through no fault of his. He calls in to refill his prescription a week in advanced like they told us in the beginning. Every month it’s been delayed 1-3 days up until September.
In October 2019, we were going on vacation so he called them before we left to inform them that he wouldn’t be in town and to obtain his prescription before we left. They gave him the run around saying that the his doctor hadn’t approved his prescription. After speaking with the doctor, he assured us that he doesn’t have to authorize it monthly because it’s already approved by him. He also informed us that ALL of his patients that uses Briova have issues getting their medications. He’s very angry and we are too! My husband’s condition is getting worst because it’s been over 6 weeks and Briova still hasn’t sent his chemotherapy drugs. Yes today is Thanksgiving yet there’s nothing happy about the day. My husband is dying and we’re burying a family friend and teacher to my son on this Saturday. She passed away from cancer so the mood in our home is quite gloomy right now.
Sorry, but as for Briova the latest excuses is that they didn’t have our current address and that’s why it was delayed. Even though we haven’t moved and they have sent the medicine to the same address for 9 months straight. The next excuse was that we’re currently transitioning to a new distributor and it’s on back order. Then it was well your copay is changing so we won’t send it out until you pay it. When asked how much the copay is so that we can pay it, we were told that we don’t know what your new copay is? How is this okay? He is literally dying! God forbids he dies waiting for his LIFE SAVING MEDICATION. How am I supposed to explain that to our 4 children? Yes, daddy was getting better until a contract with a poor drug company caused his medicine to be delayed for months and his cancer got totally out of control and he’s no longer here. I’m terrified for my husband right now."