"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"The diamond engagement ring that I ordered was simply stunning. It was everything that I expected. Very very happy with the ring"
"I will admit I was a little bit skeptical about making such a large purchase online. I did my research and found that Brilliance had a higher rating than another competitor. I gave them a call and they literally walked me through the entire purchase. I received email and text updates along the way. They even upgraded my center stone as a defect was discovered on the one I purchased! 5 star experience. I will be coming back to get the matching wedding band shortly. "
“We are so happy to know that you had great buying experience with us. Thank you for the trust you've placed in us, Andrew. We can't wait to serve you again soon!”
"Working with Brilliance was great, easy to communicate with the jewelers, very helpful answering all the questions I had and a great turn around time, would highly recommend, my finance loved her ring!!"
“Thank you for your kind words and recommendation, Daniel. Your feedback is truly appreciated!”
"I had such a good experience ordering my engagement ring from them, I went back and ordered my wedding band. Everything was flawless. I love my rings! I love that they update you every step of the way. Pricing was beyond fair. I didn’t feel like I was being ripped off. Customer service was amazing. I couldn’t recommend Brilliance enough. I will forever be a customer."
“We're absolutely delighted to hear how much you love your rings! Thank you for recommending Brilliance - we can't wait to assist you again with your future jewelry needs!”
"The ring was exactly as expected, and arrived on time! "
“We are so glad to know that you love our product and services. We can't wait to serve you again in the future!”
"Bought a diamond for an engagement ring and the quality and specification was exactly as the product on the website. By using the different website filters, and careful analysis of the provided photos and videos helped me chose the best diamond for the ring. The diamond package included an appraisal, certificate for the diamond, and a box to hold the diamond or even a ring. Would shop again from Brilliance! "
“Hi Chandu! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!”
"I'm very impressed with the level of communication and how fast they answered my concerns. The diamond arrived quickly and looks amazing very happy. "
“Hi Matthew! We're happy to hear that you found the perfect diamond with us! Thank you so much for your purchase!”
"I got an engagement ring and chose to customize it and tossed in the little details I knew my fiancé would love and when it came in everything looked amazing! Absolutely stunning and my Fiancé melted when she saw it. "
“Thank you so much for sharing your experience with us. Looking forward to serve you again!”
"Picking a diamond ring was super easy . Great price and quality. 100 percent recommend."
“We truly appreciate your feedback, Chris. We are always happy to serve you!”
"The purchase was easy, product superior, communication adequate, and quality excellent!! "
“Thank you for your kind words, Steven. Your feedback is truly appreciated!”
"I was buying and engagement ring and did a lot of research and I’m happy I ended up going with Brilliance.com. The support was great when I was still looking and once I made the purchase delivery was on time and the final product was very high quality! Would definitely recommend !"
“Thank you for your purchase, Jakub! We are glad to have had the chance to provide you with great customer service and your satisfaction is very important to us. We can't wait to serve you again in the future!”
"Bought this for my wife's birthday and she was floored! I had to call customer service to double check the delivery date and they were very kind and informative, I already purchased another item. A+ "
“Hi Brett! Thank you so much for your kind words! We are very happy to hear that you had such a positive experience with Brilliance. We are always happy to serve you!”
"I was very much pleased with the quickness and great customer service. "
“We are so glad to know that you love our services. Thank you so much for choosing us!”
"I ordered a ring from brilliance after only hearing good things. You cannot beat their prices and the ring cane out even better than a traditional jewelry store. You have full customization over everything. It even came with a free light box. "
“We really appreciate your feedback. Thank you so much for your trust and support!”
"It was nice to have help with my search for the perfect diamond. The whole shopping experience was excellent! Even the shipping process couldn't have been smoother! Thank you for a great experience! Would recommend!"
“We're happy to know that everything went smoothly and that you were satisfied with your purchase. Looking forward to serve you again here at Brilliance!”
A rep from Brilliance, brilliancecom, has responded:
“Your satisfaction is our top priority and we are so delighted to know that you are happy with your engagement ring. Thank you so much!”