"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"Truly the easiest BIG purchase I've made online. Very thorough, kept in touch and made sure everything arrived on time. "
"My ring was much more beautiful in person! Very happy with my purchase! "
“Thank you so much for your kind words. Your feedback is truly appreciated!”
"Got exactly the ring I paid for. Was shipped in a relatively timely manner, and I was updated every step of the way. 5 stars from me! I can’t wait for my (hopefully future) fiancé to see this :)"
“We truly appreciate your feedback. Thank you so much for your purchase!”
"I received a beautiful ring that my now fiancee loves. Thank you to the team that made the experience great."
“Thank you for sharing your experience, Nicholas. We truly appreciate the trust you've placed in us and we are glad to know you are happy with your purchase!”
"Communication was constant. One person even reached out to make sure we were getting exactly what we wanted after we ordered online. Would def shop here again"
“We are so glad to know that you are satisified with our product and services. We can't wait to serve you again in the future!”
"I got the ring that my wife loves! It came with the engagement & wedding band! One stop shop. I got a fantastic deal that I would tell anyone to shop here. It came right on time for before our vacation!"
“Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!”
"I purchased 2.03 F VS2 lab diamond at a great deal. I love it so much. Thank you for a wonderful customer service team that help me to pick out this wonderful diamond "
“We are so glad to know that you love our product and services. We can't wait to serve you again in the future!”
"Service was fast and easy. Great price and very beautiful diamond. They've got a customer for life!"
“We are so glad to know that you love our product and services. Thank you for choosing us!”
"Fast shopping Love it thank you "
“Thank you for your feedback and for choosing Brilliance!”
"I had a rush order for a custom ring. They helped me throughout the process and got the ring to me in time. The ring is beautiful and everyone that sees stops her to tel her. Would definitely shop here again "
“Your feedback makes us very happy! Thank you so much for being one of our amazing clients!”
"The process couldn’t have been smoother. Excellent customer service and advice on picking the right stone. Highly recommend!"
“We are so happy to know that we have met your expectations. Thank you so much for your purchase, Colin!”
"I have had 1 other experience buying an engagement ring and this was the best. I bought a lab grown diamond and it was flawless and I am picky. The setting is perfect and my fiance loves it. So does everyone that sees it. They keep you up to date with progress and contact you for shipping to make sure you get it. I had them send mine to a FedEx since I wouldn't be home to sign. Super safe."
“Hi Dylan! Thank you so much for sharing your experience with us. Looking forward to serve you again!”
"I purchased an engagement ring from Brilliance, it was a little scary buying online but I could not be happier with the results and neither could my fiance. The customer service was wonderful when helping me choose a diamond and the ring arrived quickly and flawlessly. If I went back I would repeat, no questions asked. "
“Thank you for taking the time to provide us with your valuable feedback, Braden. We are always excited to serve you!”
"From start to finish online and on phone exceeded my expectations. So happy with quality and look"
“Thank you so much for your feedback! Looking forward to serve you again!”
"I love my ring! The customer service was awesome about giving updates on the status of my order and my ring arrived right on time. "
“Thank you for taking the time to provide us with your valuable feedback, Melody. We are always excited to serve you!”
A rep from Brilliance, brilliancecom, has responded:
“We are so glad to know that you love our product and services. We can't wait to serve you again in the future!”