"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"This is my 2nd review of the purchase of a replacement engagement ring .
My 1st review dwelt on the exceptional service, knowledge and guidance choosing the ring.
This review details the reaction of my wife when I presented the ring to her as a Birthday gift 15 days ago.
When the previous ring was lost/misplaced she was devastated.
However, when she unwrapped the gift and opened the LED presentation box. She was extatic and at the same time, overcome with emotion, realizing that this ring was larger and more beautiful than the previous ring.
We both are extremely pleased with our experience with Brillance.
Thank You Very Much
for an awesome job.
We will certainly be a repeat customer with Brillance
"
"Me and my fiancé went to a local jewelry shop and found a diamond we loved, the issue was it was $3500. I went onto Brilliance and found a nearly identical spec’ed diamond that was in some makes better and only $800. We are really happy with the diamond, the only thing I’d note is it too very long to ship. I wasn’t in a rush so it wasn’t a problem but I imagine if you have a deadline of less than 2 weeks you’re gonna be sweating."
“We are so glad to know that you love our diamond. Thank you so much for sharing your feedback!”
"Beautiful lab grown diamond and exceptional customer service. Would do business with again! Thanks! "
“Thank you so much for sharing your experience with us. Looking forward to serve you again!”
"Ordering process and ring was a phenomenal experience! The ring came out Brilliant!!"
“We truly appreciate your kind words, Jeffrey! We are glad to hear that you are satisfied with the ring and our ordering process. Thank you for choosing Brilliance!”
"I ordered a natural diamond and wanted more information on it. Customer service was great online and over the phone. They worked with me and was able to get me the diamond in a reasonable time. Came packed well in GIA certified box and also sent me complimentary diamond studs for free. Out beats anyone’s price in store "
“Hi Travis! We are so glad to know that you love our product and services. Your satisfaction is our top priority and we are delighted to know that you had great buying experience with us. Thank you so much!”
"The order came in and the ring is absolutely beautiful with many compliments!"
“Hi Edwin! We are happy to hear about your positive experience with us. We can't wait to serve you again in the future!”
"The reps I spoke to everytime I called brilliance were phenomenal. The service was sped up to make sure everything got here on time and they were very friendly every step of the way! Highly recommend, purchased from Canada!"
“Hi Shaq! We are happy to hear about your positive experience with us. Thank you so much for your trust and for recommending us to others!”
"I ordered a 3ct radiant cut lab diamond on a 2mm white gold setting. Very simple ring, but brilliance did a wonderful job creating my ring, updating my order and ensuring I didn’t wait too long for my amazing ring.
My only slight complaint is my prongs are ever so slightly off, so hair and strings get stuck more than I’d like, but you’d never notice anything visually off with the ring. "
“Hi Ashley! Thank you so much for your feedback and for choosing Brilliance!”
"The experience was a good example of over-delivering. The diamonds that arrived in the studs were significantly higher quality than what was in the product description, which was a very pleasant surprise. My wife absolutely loves her new earrings!"
“Hi David! We're thrilled to hear that you found the perfect earrings with us! Your feedback is truly appreciated!”
"Ordered an oval lab created engagement ring. Customer service was great. Fast and prompt delivery on a custom engraved ring. Just in time delivery for a vacation proposal."
“Hi Jake! Thank you so much for sharing your experience with us. We are always happy to serve you!”
"Love the diamond I received. It fit perfectly on my ring!!"
“Hi Molly! Thank you so much for your feedback and for choosing Brilliance!”
"I can’t believe how perfect my experience was with Brilliance. From start to finish was seem less. The quality of the piece as outstanding and I have one happy wife. "
"Picking the dimond and ring was very easy to do on the website everything went flawless! The dimond i picked was a 2.02 carat emerald cut dimond ,vs1, super ideal cut, E and it is beautiful! My wife loves it! With the 14k double shank Cathedral setting ring! I will be buying again soon! And only took 4 weeks to get it shipped to me. My full experience was fast and easy i fully recommend!"
“We truly appreciate your kind words, Joseph. We are happy to know that you love your diamond! Thank you so much for being one of our amazing clients!”
"I bought a 2 CT lab grown diamond for my wife. Anniversary upgrade so to speak. Even though the shipping time seemed overly (15 business says) long, it was exactly what was quoted at the time of purchase. I had a question while waiting and Brilliance answered very quickly, less than a day. When I took the diamond to a local jeweler to have it set, even they remarked on the quality of the diamond. I spent a lot of time at different dealers comparing, as close as possible, prices. Brilliance has the best quality to price margins by far. If there was one thing to improve I suppose it would be the shipping windows, but, it really wasn't an issue. I'll be back, if there are more purchases to be made, in the future."
“Hi David! We are very happy to provide you with a beautiful diamond for your wife. Thank you so much for your trust and for recommending us to others. We look forward to helping you celebrate many more special milestones in the future!”
"The whole process was so simple. Narrowing down the size, shape, and sparkle of the diamond, to finding the ring to match it with. I needed to reach out a couple of times to actually speak with someone, and both times they were so nice. They were able to answer my questions and keep my order moving along. I’m happy I chose this company to build my engagement ring. "
“Hi Todd! We are so happy to have had the chance to provide you with the best ring and your satisfaction is very important to us. Thank you for your trust and support!”
A rep from Brilliance, brilliancecom, has responded:
“Thank you so much for sharing this! We are so happy to hear that you are both delighted with the ring from Brilliance. We look forward to helping you celebrate many more special milestones in the future!”