"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"I was having an engagement ring made for my son to give my daughter-in-law an exceptionally good price on the diamond and such a beautiful setting we picked out. I guess I miss her finger and the ring came in. It was too loose. I went to their office in Delray Beach Florida and they resized the rain had it ready in two days and you could never tell it was resized it fit perfect and so gorgeous and what a sparkle definitely brilliant"
"The rain is exactly what I expected, and my wife was extremely satisfied with her new ring."
“Hi Gary! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!”
"I selected a 2.13 carat IGI lab-created diamond for a cross split shank engagement ring setting and upon arrival, it was and is absolutely stunning. The whole process took 19 days from order to delivery, which isn’t the fastest in the market, but they made up for it in price. Three months later and the quality is as good or better than most jewelers and the price was less than 1/2 of online competitors and probably 1/4 or less of brick and mortar jewelers. My fiancé was stunned and the ring is the talk of all of her friends. Thank you so much, Brilliance!"
“Thank you so much for sharing your experience with us, Chris! We're happy to know that everything went smoothly and that you were satisfied with your purchase. We can't wait to serve you again in the future!”
"They were super kind and make sure my order got to me safe! Thank you so much! Definitely will be ordering more from you guys."
“We are happy to know that you had great buying experience with us. Thank you for your order, Brian. We can't wait to serve you again in the future!”
"Needed a nice engagement ring. I was a jeweler for 20 years and have seen many versions of created diamonds. Today's are very good and less than a forth the price of a natural diamond. Brilliance.com did a good job and a professional setting in an excellent mounting. My bride to be is very happy and so am I "
“Hi Paul! We really appreciate your feedback. Thank you for your purchase - it's truly a pleasure to serve you here at Brilliance. Best wishes!”
"Brilliance was beyond helpful and quickly responded to all of our questions. Quality is fantastic"
“Hi Lynsey! We're thrilled to hear that you had an amazing experience with us! Thank you for choosing Brilliance!”
"I purchased a beautiful engagement solitaire ring. The setting and diamond were even better than I expected. Highly recommended."
“Hi David! We are so glad to know that you are satisified with the diamond and setting! We hope to have the opportunity to serve you again in the future.”
"My husband and I talked about upgrading my original engagement ring and I started looking on the internet and everything was so expensive. I found Brilliance and looked through their website and the prices were amazing. Well I ordered my diamond and the setting it came in in about 3 weeks amd it is absolutely stunning and the price was amazing. Love it "
"Smooth and easy the choose and purchase"
“We're happy to know that your purchase with us went smoothly, Gene! Thank you for choosing Brilliance!”
"I've gotten my engagement ring & more recently an anniversary present for my husband from Brilliance. The service is unmatched & I will definitely be a customer for life. Keep doing what you guys do best!"
“We are happy to know that you had great buying experience with us. Thank you for your purchase and kind words, Kanika!”
"Bought a solitaire princess cut 2 carat ring and was extremely happy with the purchase."
“Thank you so much for sharing your experience with us. We're happy to know that everything went smoothly and that you were satisfied with your purchase.”
"I ordered an engagement ring for my fiance and she loved it! We ordered an enhancer for her wedding ring along with matching diamond earrings and pendant. She is very happy! Thanks!"
“Hi Kevin! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much for your purchase!”
"We switched my wife’s stone from the original moissanite to a lab grown diamond and brilliance had a wide selection and great prices! "
“Hi Jesse! We really appreciate your feedback. Thank you so much for your order!”
"The quality of diamond and ring is awesome. As well, processing time and delivery were the best for me. Those two combinations were perfect for me!"
"I loved my experience. The website was very easy to navigate and customer service was quick and super easy to deal with. "
“Thank you for your purchase! We are thrilled to have had the chance to provide you with the best customer service and your satisfaction is very important to us.”
A rep from Brilliance, brilliancecom, has responded:
“Thank you so much for sharing your experience with us. Looking forward to serve you again here at Brilliance!”