"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"I received the item before the expected date that and the quality is excepectional "
"Able to complete an order for the correct stone. They actually took time to give me advice & guidance."
“Thank you so much for sharing your experience with us! Your feedback is truly appreciated!”
"Good experience, got what i ordered on time."
“Hi Anoop! Thank you for your feedback and for choosing Brilliance!”
"This was possibly the easiest process purchasing a wedding band. Easy website to navigate, lots of options, incredible prices, fast shipping and excellent quality. Will be a repeat customer!"
“We are happy to know that you had great buying experience with us. Thank you for your order, Jeffrey. We can't wait to serve you again in the future!”
"My order arrived in only a few weeks. The diamonds (stud earrings) were of higher quality and larger size than indicated on the website. I'm very happy with the quality and price."
“Thank you for the trust you've placed in us. Looking forward to serve you again!”
"Staff was helpful and acomodating with questions and purchasing process. I especially apreciated updates on the manufacturing of my ring as my piece of jewelry was being completed and
transported. However the mail carrier failed to deliver the package to the right address. Luckily for me, my neighbor is honest and delivered the package.
"
“Hi Lizandra! Please know that couriers strive hard to deliver packages accurately but occasional errors can still happen and we are so glad to know that your neighbor was able to help with the package delivery mix-up. Thank you so much for your feedback!”
"I ordered a loose lab created to replace a bad stone in my ring. I ordered a 1.91 carat beautiful stone. Shipping was on the slow side, but the customer service team was fantastic. They kept me informed of the delivery status.
Will definitely purchase more in the future. "
“We're thrilled to hear that you found the perfect diamond with us! Thank you for your kind words and purchase! Looking forward to serve you again!”
"So the “black gold” band flaked off and tarnished almost immediately. When I contacted them about it they gave me the runaround and no actual solutions. Very very disappointed. There is a reason they are so cheap. Poor quality metal "
"It was a great experience good quality photos loved the dimond"
"Been using Brilliance for 4 years , highly recommend "
"It was easy to design the ring of her dreams. The price was right and she loves it. I was very pleased with the quality and was happy I was able to pick a lab created diamond."
"I proposed about 9 days ago and one of the side stones have already fallen out. Keep in mind she's only been wearing the ring for 9 days. I bought a ring sizer sent pictures of one of her previous rings and the size was still slightly bigger. I did feel like the customer service started off good which was surprising because I read so many reviews the said customer service was terrible.. After placing the order I felt like they were a little annoyed by follow up questions. The ring did come on time and the main stone is shiny. "
"So easy kept in touch with me and let me know when it was going to arrive at my door."
“We truly appreciate your feedback, Chris. We are always happy to serve you!”
"Delivery took some time but the ring is beautiful! Great pricing"
“Thank you for your feedback, Tyler. We are glad to know that you found the ring to be beautiful. Please know that we are always doing our best to prioritize the quality over speed, as we want to deliver a product that exceeds your expectation and we really appreciate your patience. Thank you so much!”
"Got a bigger ring than I expected for less, what more can I say"
A rep from Brilliance, brilliancecom, has responded:
“Hi John! We are so glad to know that you are satisified with the quality and our services. We hope to have the opportunity to serve you again in the future.”