"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"I have placed 2 orders . First was great. No problems. Second order was terrible. Missed delivery date by 10-12 days and customer service was extremely poor. Could barely get anyone on phone when I did they promised updates and delivery dates. Neither of which happened. Love the items. Questionable about another order with them "
"Customer service was exceptional and the ease of placing an order was smooth."
"I will admit that I was very nervous making this purchase, even after reading the reviews, but I decided to take the chance and am glad that I did. The ring is beautiful! The communication & updates on my purchase enhanced the process. My fiance loves the ring. I would highly recommend purchasing from Brilliance.com & will definitely be purchasing from them again in the future. "
"Had a great experience purchasing a diamond from Brilliance. Customer service was excellent and communicated well. Diamond purchased was not available but a very similar diamond with a small increase in size was delivered at no additional cost. "
"I ordered a lab grown diamond last November. It took a few weeks to receive, but I was very happy with the quality of the diamond (which was certified) and paid ~40% of what the local jewelers were charging. Having a local jeweler mount it on a band was straightforward as well. "
"I bought a ring from brilliance and it was a great experience. The ring was perfect and delivery was fast. The staff was always contacting me about production and delivery updates so I knew exactly what was happening with my purchase."
"Some of the best customer service I’ve had in a long time. "
"It was easy to customize the ring and the information given about the selection odds diamonds were easy to translate and understand."
"The engagement ring is soooo beautiful!! So glad he purchased the ring with this company. Flawless ring & purchase! "
"I HIGHLY recommend Brilliance! My husband recently purchased a gorgeous 3 carat lab-grown diamond to upgrade my wedding set center stone for our anniversary. The entire experience was fantastic! Even though the purchase was a "value," the shipment, packaging and presentation were first class! The stone exceeded my expectations! (I mean, really, buy a DIAMOND on the internet??) But WOW! Seriously. And the customer service staff was great! Friendly, knowledgeable - they kept in touch from order to arrival. My stone also appraised for NINE TIMES what was paid Wish I could attach a photo!"
"The ring we ordered from Brilliance exceeded expectations. It's beautiful! I will recommend this company to everyone I know. A+++"
"I bought two rings from them and both the rings were beyond my expectation. "
"Got what I paid for, stone looks great in person and arrived quickly. Pricing was competitive and lower than other sites with the same diamond listed. Will recommend to friends as they get engaged."
"we ordered a stunning anniversary ring which is even more gorgeous in person! Love love love it!"
"Great experience, beautiful diamond!"